TROUBLESHOOTING – SD-R5002
Problem | Solution |
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Disc tray cannot be opened | • Check that there is power to drive. |
| • Use Emergency Eject instructions to open tray. |
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Drive is not recognized by system | • Is the drive connected properly? Are all cables plugged in properly (e.g. |
| Power Cable, Interface Cable and Audio Cables). |
| • Are the drive configuration jumpers on the DVD Rewriteable drive set |
| properly? |
| • Is the software driver loaded? On a |
| system is the DVD Rewriteable drive recognized? |
| (BIOS / DOS reports "device driver not found" or "no valid drivers |
| selected."). If not, Contact Technical Support. |
| • Has the DVD Rewriteable drive software driver been corrupted by a |
| virus. Run a Virus Scan program and repair if possible. Contact |
| Technical Support if the Virus renders the DVD Rewriteable drive |
| software drivers not useable. |
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Drive is not recognized by system | • Is the DVD Rewriteable drive software driver loaded? On a |
during Boot process, but is | (F8) Boot of the system is the DVD Rewriteable drive recognized? |
recognized by the Operating | (BIOS / DOS reports "device driver not found" or "no valid DVD drivers |
System (i.e. XP, Win2000, Win98, | selected."). If not, Contact Technical Support. |
Win NT, etc.) | • Has the Windows DVD Rewriteable drive software driver program been |
| corrupted by a virus. Run a Virus Scan program and repair if possible. |
| Contact Technical Support if the Virus renders the software drivers not |
| useable. |
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BUSY Indicator LED flashes | • The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the |
slowly | disc using a circular motion. The disc should be wiped in a radial |
| direction. That is, from the inner side outward. |
| • The laser lens may have become cloudy or blocked by particulate |
| matter. Please contact Technical Support. |
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BUSY Indicator LED is constantly | • Possible Hardware Problem. Please contact Technical Support. |
ON |
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• Is the DVD Rewriteable drive driver loaded | |
the drive or certain types of CD | • Is the DVD disc the correct format for the type of system that you are |
media (i.e. | using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed |
| to Apple/Mac HFS disc or UNIX disc formats which will not function). |
| • Do you have the correct software applications program/drivers installed |
| to run a DVD disc? |
| • Has the Windows DVD Rewriteable drive software driver program been |
| corrupted by a virus. Run a Virus Scan program and repair if possible. |
| Contact Technical Support if the Virus renders the software drivers not |
| useable. |
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