Troubleshooting SD-R2612, Solution

TROUBLESHOOTING – SD-R2612

Problem		Solution

Disc tray cannot be opened		• Check that there is power to drive.
		• Use Emergency Eject instructions to open tray.

Drive is not recognized by		• Is the drive connected properly? Are all cables plugged in
system		properly (e.g. Power Cable, Interface Cable and Audio Cables).
		• Is the software driver loaded? On a step-by-step (F8) Boot of the
		system is the CD-RW/DVD-ROM Combo drive recognized?
		(BIOS / DOS reports "device driver not found" or "no valid
		drivers selected."). If not, Contact Technical Support.
		• Has the CD-RW/DVD-ROM Combo drive software driver been
		corrupted by a virus. Run a Virus Scan program and repair if
		possible. Contact Technical Support if the Virus renders the CD-
		RW/DVD-ROM Combo drive software drivers not useable.

Drive is not recognized by		• Is the CD-RW/DVD-ROM Combo drive software driver loaded?
system during Boot	process,	On a step-by-step (F8) Boot of the system is the CD-RW/DVD-
but is recognized by the		ROM Combo drive recognized?
Operating System	(i.e. XP,	(BIOS / DOS reports "device driver not found" or "no valid DVD
Win2000, Win98, Win NT, etc.)		drivers selected."). If not, Contact Technical Support.
		• Has the Windows CD-RW/DVD-ROM Combo drive software
		driver program been corrupted by a virus. Run a Virus Scan
		program and repair if possible. Contact Technical Support if the
		Virus renders the software drivers not useable.

BUSY Indicator LED flashes		• The disc may be dirty Clean it with a soft damp cloth. Avoid
slowly		cleaning the disc using a circular motion. The disc should be
		wiped in a radial direction. That is, from the inner side outward.
		• The laser lens may have become cloudy or blocked by
		particulate matter. Please contact Technical Support.

BUSY Indicator LED is		• Possible Hardware Problem. Please contact Technical Support.
constantly ON

DVD-ROM can not play a DVD		• Is the CD-RW/DVD-ROM Combo drive driver loaded
in the drive or certain types of		• Is the DVD disc the correct format for the type of system that you
CD media (i.e. CD-plus, etc.)		are using? (i.e. on a PC an ISO9660 IBM compatible PC format
		as opposed to Apple/Mac HFS disc or UNIX disc formats which
		will not function).
		• Do you have the correct software applications program/drivers
		installed to run a DVD disc?
		• Has the Windows CD-RW/DVD-ROM Combo drive software
		driver program been corrupted by a virus. Run a Virus Scan
		program and repair if possible. Contact Technical Support if the
		Virus renders the software drivers not useable.