Toshiba user manual Troubleshooting SD-R1312, Solution

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TROUBLESHOOTING – SD-R1312

Problem

Solution

 

 

Disc tray cannot be opened

Check that there is power to drive.

 

Use Emergency Eject instructions to open tray.

 

 

Drive is not recognized by system

Is the drive connected properly? Are all cables plugged in properly (e.g.

 

Power Cable, Interface Cable and Audio Cables).

 

Are the drive configuration jumpers on the Combo drive set properly?

 

Is the software driver loaded? On a step-by-step (F8) Boot of the

 

system is the Combo drive recognized?

 

(BIOS / DOS reports "device driver not found" or "no valid drivers

 

selected.). If not, Contact Technical Support.

 

Has the Combo drive software driver been corrupted by a virus. Run a

 

Virus Scan program and repair if possible. Contact Technical Support if

 

the Virus renders the Combo drive software drivers not useable.

 

 

Drive is not recognized by system

Is the Combo drive software driver loaded? On a step-by-step (F8) Boot

during Boot process, but is

of the system is the Combo drive recognized?

recognized by the Operating

(BIOS / DOS reports "device driver not found or no valid DVD drivers

System (i.e. XP, Win2000, Win98,

selected.). If not, Contact Technical Support.

Win NT, etc.)

Has the Windows Combo drive software driver program been corrupted

 

by a virus. Run a Virus Scan program and repair if possible. Contact

 

Technical Support if the Virus renders the software drivers not useable.

 

 

BUSY Indicator LED flashes

The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the

slowly

disc using a circular motion. The disc should be wiped in a radial

 

direction. That is, from the inner side outward.

 

The laser lens may have become cloudy or blocked by particulate

 

matter. Please contact Technical Support.

 

 

BUSY Indicator LED is constantly

Possible Hardware Problem. Please contact Technical Support.

ON

 

 

 

DVD-ROM can not play a DVD in

Is the Combo drive driver loaded

the drive or certain types of CD

Is the DVD disc the correct format for the type of system that you are

media (i.e. CD-plus, etc.)

using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed

 

to Apple/Mac HFS disc or UNIX disc formats which will not function).

 

Do you have the correct software applications program/drivers installed

 

to run a DVD disc?

 

Has the Windows Combo drive software driver program been corrupted

 

by a virus. Run a Virus Scan program and repair if possible. Contact

 

Technical Support if the Virus renders the software drivers not useable.

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Contents CD-RW/DVD-ROM Combo Drive Contents Types of Disc Formats Supported Read Introduction SD-R1312Types of Disc Formats Supported Write Eject Button Emergency Eject Hole Front Panel Loading Tray Busy LightJumper Settings Setup SD-R1312Placing Combo Drive inside your Computer Connecting CablesCompleting Installation Installing Audio CableInserting a Disc Vertically Drive Operation Inserting a Disc HorizontallyUsage Guidelines Removing a DiscSoftware Handling Media Cleaning MediaEmergency Ejection Solution Troubleshooting SD-R1312Performance Specifications SD-R1312Environmental ReliabilityRegulatory PowerConnectors PhysicalDrive Connectors SD-R1312 Interface Pin Assignments