Troubleshooting SD-M1912, Solution

TROUBLESHOOTING – SD-M1912

Problem	Solution

Disc tray cannot be opened	• Check that there is power to drive.
	• Use Emergency Eject instructions to open tray.

Drive is not recognized by system	• Is the drive connected properly? Are all cables plugged in properly (e.g.
	Power Cable, Interface Cable and Audio Cables).
	• Are the drive configuration jumpers on the DVD-ROM drive set
	properly?
	• Is the software driver loaded? On a step-by-step (F8) Boot of the
	system is the DVD-ROM drive recognized?
	(BIOS / DOS reports "device driver not found" or "no valid drivers
	selected.). If not, Contact Technical Support.
	• Has the DVD-ROM drive software driver been corrupted by a virus. Run
	a Virus Scan program and repair if possible. Contact Technical Support
	if the Virus renders the DVD-ROM drive software drivers not useable.

Drive is not recognized by system	• Is the DVD-ROM drive software driver loaded? On a step-by-step (F8)
during Boot process, but is	Boot of the system is the DVD-ROM drive recognized?
recognized by the Operating	(BIOS / DOS reports "device driver not found or no valid DVD drivers
System (i.e. XP, Win2000, Win98,	selected.). If not, Contact Technical Support.
Win NT, etc.)	• Has the Windows DVD-ROM drive software driver program been
	corrupted by a virus. Run a Virus Scan program and repair if possible.
	Contact Technical Support if the Virus renders the software drivers not
	useable.

BUSY Indicator LED flashes	• The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the
slowly	disc using a circular motion. The disc should be wiped in a radial
	direction. That is, from the inner side outward.
	• The laser lens may have become cloudy or blocked by particulate
	matter. Please contact Technical Support.

BUSY Indicator LED is constantly	• Possible Hardware Problem. Please contact Technical Support.
ON

DVD-ROM can not play a DVD in	• Is the DVD-ROM drive driver loaded
the drive or certain types of CD	• Is the DVD disc the correct format for the type of system that you are
media (i.e. CD-plus, etc.)	using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed
	to Apple/Mac HFS disc or UNIX disc formats which will not function).
	• Do you have the correct software applications program/drivers installed
	to run a DVD disc?
	• Has the Windows DVD-ROM drive software driver program been
	corrupted by a virus. Run a Virus Scan program and repair if possible.
	Contact Technical Support if the Virus renders the software drivers not
	useable.