Dell R710 owner manual Troubleshooting a Serial I/O Device, Troubleshooting a NIC, 155

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4Reconnect and power on each USB device one at a time.

5If a device causes the same problem, power down the device, replace the USB cable, and power up the device.

If the problem persists, replace the device.

If all troubleshooting fails, see "Getting Help."

Troubleshooting a Serial I/O Device

1Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2Swap the serial interface cable with another working cable, and turn on the system and the serial device.

If the problem is resolved, replace the interface cable.

3Turn off the system and the serial device, and swap the device with a comparable device.

4Turn on the system and the serial device.

If the problem is resolved, replace the serial device. If the problem persists, see "Getting Help."

Troubleshooting a NIC

1Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™ Diagnostics."

2Restart the system and check for any system messages pertaining to the NIC controller.

3Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes."

If the link indicator does not light, check all cable connections.

If the activity indicator does not light, the network driver files might be damaged or missing.

Use another connector on the switch or hub.

If you are using a NIC card instead of an embedded NIC, see the documentation for the NIC card.

Troubleshooting Your System

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Contents Dell PowerEdge R710 Systems September Contents Using the System Password Using the Setup Password Processor Settings ScreenEntering the Uefi Boot Manager Using the Uefi Boot Manager Uefi Boot Manager Screen Uefi Boot Settings ScreenInstalling a Hard Drive Into a Hard-Drive Entering the iDRAC Configuration UtilityRemoving the Front Bezel Installing the Front Bezel Replacing the Fan Bracket Removing the Cooling Shroud Installing the Cooling ShroudInstalling the Optical Drive Removing the Fan Bracket112 Installing the Integrated StorageGeneral Memory Module Installation 107Installing a SAS Backplane Replacing the System BatteryInstalling the Control Panel Display Module Installing the Control Panel Board160 System Diagnostics Features155 159177 Accessing System Features During Startup Front-Panel Features and Indicators 2.5-Inch Chassis Front-Panel Features and IndicatorsPower to the system is turned off Power-on indicatorPower button is not accessible Power button causes the system toLCD menu System error messagesLCD panel displays an error Indicator on the back flash blue untilButtons Description Left LCD Panel FeaturesHome Screen Setup MenuView Menu During this time Hard-Drive Indicator Patterns for RAIDCarrier Height, 24.13-cm 9.5-in length or Back Panel Features and IndicatorsProfile, 24.13-cm 9.5-in length Indicator, Button, or Power Indicator Codes Power Supply Status Indicator Power supply status NIC Indicator CodesRemoving LCD Status Messages LCD Status MessagesViewing Status Messages Battery ErrorDisabled Range. PowerReseat CPU E122C CPU PowerFault. Power E1229E1313 Fan CPU configurCPU or Bios Error. PowerE1610 Power Supply Parity errorPower cycle Check errorE1626 Power Supply E1620 Power SupplyPower error E1624 Lost power## Device ## Error on BusError. Review E1711 PCI parityE1717 E1715 Fatal I/OE1716 Chipset Ierr Bus ## Dev ##E171F PCIe fatal Fault. ReviewConfiguration ReconfigureCheck ConfiguredBut unusable Check DIMMs E2013 Bios unable E1A14 SAS cable aE2014 E2017 Timer refreshTimer error E2019 Parity error. Parity errorE201C ConfigurE201A SuperIO E201B KeyboardE2022 General During Post Check screen Message E2023 Bios unableError on Dimm Disabled onCheck SEL to ErrorsW1627 Power I1911 LCD Log FullSystem Messages Responding RebootingPower required Alert! iDRAC6 notFatal error Alert! PowerSystem boot Memory disabledAttempt Failed Bios UpdateNvramclr jumper is installed on system board CPU x installedIs set to Uefi Current boot modeBootable media is Configuration onInformation Please run SetupGate A20 failure InvalidMay not work Accessible USBDisabled. If Local keyboardLogic failure at Mirror modeInstalled Pairs. Pairs must Be matched Size Geometry Memory odd/evenTo install No boot deviceNo timer tick Interrupt PCI Bios failedDetected after Read faultPlug & Play Quad rank DimmSeek operation Seek errorSata port Device autoFollowing DIMMs should Setup programDIMMs should Following DIMMs should Match in sizeHonored. System Timer chipWill now reset Counter 2 failedImage. System System ServicesProtected mode Unable to launchSystem reset InstalledWhen in mirror or Error has causedPerformance System will RebootConfiguration is Recommended Memory ConfigurationAlert Messages Diagnostics MessagesWrite fault Write fault onOther Information You May Need Using the System Setup Program and Uefi Boot Manager Choosing the System Boot ModeSystem if any changes were made Entering the System Setup ProgramResponding to Error Messages Using the System Setup Program Navigation KeysMain Screen System Setup OptionsMemory Settings Screen Fans, and memory modules with preconfigured or Option Description Sata SettingsBoot Settings Boot devices. See Boot Settings ScreenMemory Settings Screen Sata Settings Screen Processor Settings ScreenBoot Settings Screen Integrated Devices Screen Serial Communication Screen PCI IRQ Assignments ScreenEmbedded Server Management Screen Power Management Screen System Security Screen Exit Screen Enables or disables the NMI featureOther program screens Entering the Uefi Boot ManagerUsing the Uefi Boot Manager Navigation Keys Displays the Uefi Boot Manager help fileSystem Utilities Screen Uefi Boot Manager ScreenUefi Boot Settings Screen Using the System Password System and Setup Password FeaturesUsing the System Setup Program and Uefi Boot Manager Using the Setup Password IDRAC Configuration Utility Entering the iDRAC Configuration Utility Inside the System Installing System ComponentsRecommended Tools Page Removing the Front Bezel Front Bezel OptionalReplacing the Information Tag Installing the Front BezelInformation Tag Removing the Information TagLift up the latch on the cover Opening and Closing the SystemOpening the System Closing the SystemChassis hooks Hard DrivesRemoving a Hard-Drive Blank Mixed SAS/SATA Hard-Drive ConfigurationsRemoving a Hot-Swap Hard Drive Installing a Hard-Drive BlankInstalling a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive CarrierSAS screw hole Removing a Power Supply Power SuppliesReplacing a Power Supply Internal SD Module Removing the Power Supply BlankInstalling the Power Supply Blank Installing the Internal SD ModuleRelease tab Internal SD module connector Control panel boardRemoving the Internal SD Module Installing the Internal SD Flash CardInternal SD Flash Card Removing the Internal SD Flash Card Internal USB Memory KeyUSB memory key Removing or Installing a USB Memory Key Control panel boardRemoving the Internal USB Cable Installing the Internal USB CableRemove the USB cable from the connector on the system board Internal USB CableInstalling an iDRAC6 Enterprise Card Retention standoff posts Removing an iDRAC6 Enterprise CardCard VFlash Media Optional NIC Hardware Key Cooling Shroud Removing the Cooling Shroud Processors Installing System ComponentsOpen the system. See Opening the System 100 Installing the Cooling ShroudCooling Fans Removing a Cooling FanFan bracket Replacing a Cooling Fan101 Removing the Fan Bracket 103 Fan connector on system boardOptical Drive Replacing the Fan BracketRemoving the Optical Drive Installing the Optical Drive105 15. Removing and Installing the Optical Drive Optical drive106 Sataa connector Cable retention bracket107 Internal Tape Backup UnitInstalling the Tape Backup Unit Cable retention bracket Sataa connectorInstalling System Components 109 Removing the Tape Backup Unit 111 Integrated Storage Controller CardRemoving the Integrated Storage Controller Card Installing the Integrated Storage Controller Card113 114 SAS B connector on backplaneSAS a connector on backplane 115 Removing a RAID Battery RAID Battery117 Installing a RAID BatteryChassis slots Tab Cable RoutingRemoving the Cable Retention Bracket 118119 Installing the Cable Retention BracketExpansion Card Installation Guidelines Expansion Cards and Expansion-Card Risers120 Installing an Expansion Card121 Removing an Expansion Card Expansion card Removing Expansion-Card Riser123 Replacing Expansion-Card Riser 125 Replacing Expansion-Card Riser 127 Screw Replacing the Riser 2 Board on the Expansion-Card BracketTab slot 129 General Memory Module Installation GuidelinesSystem Memory Installing System Components 131 Mode-Specific GuidelinesGB1 Module Memory Mode Size Optimizer132 Dual ProcessorMirroring Vacant GB1 Module Memory Mode Size Advanced Vacant133 GB1 VacantAdvanced Vacant Installing Memory ModulesSample Udimm Memory Configurations Per Processor 134135 30. Installing and Removing a Memory Module Memory moduleRemoving Memory Modules 137 ProcessorsRemoving a Processor 31. Installing and Removing the Heat Sink Heat sink Socket key ZIF socket 139Installing a Processor 141 System BatteryReplacing the System Battery 33. Replacing the System Battery Removing the Control Panel Display Module Control Panel AssemblyInstalling the Control Panel Display Module Exit the System Setup programMounting screws 3 Torx Display module Removing the Control Panel Board144 145 Installing the Control Panel BoardRemoving the SAS Backplane SAS BackplaneSAS B cable Securing slots Securing tabs Installing a SAS Backplane147 SAS a cableRemoving the System Board System Board149 150 Installing the System Board151 152 153 Troubleshooting External ConnectionsTroubleshooting Your System Troubleshooting a USB Device Troubleshooting the Video Subsystem155 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 157 Troubleshooting a Damaged SystemTroubleshooting Power Supplies Troubleshooting the System Battery159 Troubleshooting System Cooling ProblemsEnsure that none of the following conditions exist 160 Troubleshooting a FanTroubleshooting System Memory 161 Troubleshooting an Internal SD Card 163 Troubleshooting an Internal USB Memory KeyTroubleshooting an Optical Drive 165 Troubleshooting a Tape Backup UnitTroubleshooting a Hard Drive 167 Troubleshooting a Storage ControllerTroubleshooting Expansion Cards 169 Troubleshooting the Processors 171 172 173 Using Dell PowerEdge DiagnosticsSystem Diagnostics Features Running the System DiagnosticsSelect the testing option in the Main Menu window When to Use the System DiagnosticsRunning the System Diagnostics System Diagnostics Testing OptionsTesting Option Function Information Displays test results Using the Custom Test OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results System Board Jumpers Jumpers and Connectors178 Pins 2 and 4 The password feature is enabledDefault System boot 179 Jumper Setting Description180 System Board ConnectorsExpansion-card riser 2 connector Expansion-card riser 1 connector181 182 SAS Backplane Board ConnectorsPower supply connector for PS2 Power supply connector for PS1Backplane power Bppwr Drive 0 drive 3 connectorsBackplane power Bkpln SAS a connector SAS B connector Drive 3 connector184 Drive 5 connector185 Card edge connectorRelease button Jumpers and Connectors Expansion-Card Riser-Board Components and PCIe Buses186 Cm 9.5-in length Pin collars Card edge connector187 Disabling a Forgotten PasswordCm 9.5-in length Card edge connector Jumpers and Connectors 189 Contacting Dell190 Glossary 191Amperes AC Alternating current CPU Central processing unit. See processor DC Direct current 192193 194 195 196 System memory See RAM 197198 199 200 Index 201Installing into expansion-card bracket Testing options, 174 using Dell PowerEdge203 RAID battery, 116-117 riser 2 into expansion-cardMicroprocessor See processor 205 Removing, 122 riser boards, 185 troubleshootingIndex 207 Upgrades processor208
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R710 specifications

The Dell PowerEdge R710 is a highly versatile and robust server that has been a popular choice for businesses seeking reliable performance and efficient management. Launched as part of Dell’s 11th generation PowerEdge line, the R710 is designed to handle various workloads, making it ideal for virtualization, data analysis, and enterprise applications.

One of the standout features of the R710 is its support for dual Intel Xeon 5500 or 5600 series processors. This capability allows for substantial processing power and improved energy efficiency through Intel’s Nehalem architecture. The server can accommodate up to 128GB of DDR3 RAM across its 16 DIMM slots, delivering the memory capacity needed for demanding applications while also providing the performance enhancements of higher memory speeds.

The R710 also boasts an impressive array of storage options. It supports up to eight 2.5-inch or six 3.5-inch hard drives, which can be configured in various RAID levels for enhanced data protection and performance. The server is compatible with both SAS and SATA drives, providing flexibility for different storage needs. Additionally, the optional PERC (PowerEdge RAID Controller) allows for enhanced RAID configurations, ensuring data integrity and performance optimization.

In terms of connectivity, the Dell R710 comes equipped with four Gigabit Ethernet ports for high-speed networking. This connectivity facilitates effective communication in virtualized and clustered environments. The server is also built with optional iDRAC (Integrated Dell Remote Access Controller) technology, which provides administrators with advanced management capabilities, remote control, and monitoring features that simplify server administration, minimize downtime, and enhance overall productivity.

Thermal efficiency is another key characteristic of the R710. Its innovative cooling design features intelligent fans that optimize airflow based on workload demands, ensuring that the system runs at optimal temperatures while minimizing energy consumption. This contributes to reduced operating costs and a smaller environmental footprint.

The modular design of the R710 allows for easy upgrades and maintenance, making it a practical option for IT departments. The server’s support for various operating systems, including Windows Server and various distributions of Linux, ensures compatibility with diverse environments.

In summary, the Dell PowerEdge R710 is an enterprise-class server that balances power, flexibility, and efficient management features. With its dual-processor capability, extensive memory options, robust storage configurations, and advanced management tools, it remains a solid choice for organizations looking to streamline their IT operations and enhance performance.