Dell R710 owner manual Troubleshooting the System Battery, Troubleshooting Power Supplies

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Memory modules

Hard-drive carriers

4Ensure that all cables are properly connected.

5Close the system. See "Closing the System."

6Run the system board tests in the system diagnostics. See "Running the System Diagnostics."

If the tests fail, see "Getting Help."

Troubleshooting the System Battery

1Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager."

2Turn off the system and disconnect it from the electrical outlet for at least one hour.

3Reconnect the system to the electrical outlet and turn on the system.

4Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace the battery. See "System Battery."

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

If the problem is not resolved by replacing the battery, see "Getting Help."

Troubleshooting Power Supplies

CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time without a power-supply blank installed in the PS2 power-supply bay can cause the system to overheat.

1Identify the faulty power supply by the power supply's status indicator. See "Power Indicator Codes."

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Troubleshooting Your System

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Contents Dell PowerEdge R710 Systems September Contents Uefi Boot Manager Screen Uefi Boot Settings Screen Processor Settings ScreenEntering the Uefi Boot Manager Using the Uefi Boot Manager Using the System Password Using the Setup PasswordInstalling a Hard Drive Into a Hard-Drive Entering the iDRAC Configuration UtilityRemoving the Front Bezel Installing the Front Bezel Removing the Fan Bracket Removing the Cooling Shroud Installing the Cooling ShroudInstalling the Optical Drive Replacing the Fan Bracket107 Installing the Integrated StorageGeneral Memory Module Installation 112Installing the Control Panel Board Replacing the System BatteryInstalling the Control Panel Display Module Installing a SAS Backplane159 System Diagnostics Features155 160177 Accessing System Features During Startup Front-Panel Features and Indicators Front-Panel Features and Indicators 2.5-Inch ChassisPower button causes the system to Power-on indicatorPower button is not accessible Power to the system is turned offIndicator on the back flash blue until System error messagesLCD panel displays an error LCD menuLCD Panel Features Buttons Description LeftSetup Menu Home ScreenView Menu During this time Hard-Drive Indicator Patterns for RAIDCarrier Height, 24.13-cm 9.5-in length or Back Panel Features and IndicatorsProfile, 24.13-cm 9.5-in length Indicator, Button, or Power Indicator Codes NIC Indicator Codes Power Supply Status Indicator Power supply statusRemoving LCD Status Messages LCD Status MessagesViewing Status Messages Range. Power ErrorDisabled BatteryE1229 E122C CPU PowerFault. Power Reseat CPUError. Power CPU configurCPU or Bios E1313 FanCheck error Parity errorPower cycle E1610 Power SupplyE1624 Lost power E1620 Power SupplyPower error E1626 Power SupplyE1711 PCI parity Error on BusError. Review ## Device ##Bus ## Dev ## E1715 Fatal I/OE1716 Chipset Ierr E1717Reconfigure Fault. ReviewConfiguration E171F PCIe fatalE1A14 SAS cable a ConfiguredBut unusable Check DIMMs E2013 Bios unable CheckE2019 Parity error. Parity error E2017 Timer refreshTimer error E2014E201B Keyboard ConfigurE201A SuperIO E201CDisabled on During Post Check screen Message E2023 Bios unableError on Dimm E2022 GeneralI1911 LCD Log Full ErrorsW1627 Power Check SEL toSystem Messages Alert! iDRAC6 not RebootingPower required RespondingMemory disabled Alert! PowerSystem boot Fatal errorCPU x installed Bios UpdateNvramclr jumper is installed on system board Attempt FailedConfiguration on Current boot modeBootable media is Is set to UefiInvalid Please run SetupGate A20 failure InformationLocal keyboard Accessible USBDisabled. If May not workMemory odd/even Mirror modeInstalled Pairs. Pairs must Be matched Size Geometry Logic failure atInterrupt PCI Bios failed No boot deviceNo timer tick To installQuad rank Dimm Read faultPlug & Play Detected afterDevice auto Seek errorSata port Seek operationFollowing DIMMs should Match in size Setup programDIMMs should Following DIMMs shouldCounter 2 failed Timer chipWill now reset Honored. SystemUnable to launch System ServicesProtected mode Image. SystemError has caused InstalledWhen in mirror or System resetRecommended Memory Configuration System will RebootConfiguration is PerformanceWrite fault on Diagnostics MessagesWrite fault Alert MessagesOther Information You May Need Choosing the System Boot Mode Using the System Setup Program and Uefi Boot ManagerUsing the System Setup Program Navigation Keys Entering the System Setup ProgramResponding to Error Messages System if any changes were madeMain Screen System Setup OptionsMemory Settings Screen Boot devices. See Boot Settings Screen Option Description Sata SettingsBoot Settings Fans, and memory modules with preconfigured orMemory Settings Screen Processor Settings Screen Sata Settings ScreenBoot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication ScreenEmbedded Server Management Screen Power Management Screen System Security Screen Enables or disables the NMI feature Exit ScreenDisplays the Uefi Boot Manager help file Entering the Uefi Boot ManagerUsing the Uefi Boot Manager Navigation Keys Other program screensSystem Utilities Screen Uefi Boot Manager ScreenUefi Boot Settings Screen System and Setup Password Features Using the System PasswordUsing the System Setup Program and Uefi Boot Manager Using the Setup Password IDRAC Configuration Utility Entering the iDRAC Configuration Utility Inside the System Installing System ComponentsRecommended Tools Page Front Bezel Optional Removing the Front BezelRemoving the Information Tag Installing the Front BezelInformation Tag Replacing the Information TagClosing the System Opening and Closing the SystemOpening the System Lift up the latch on the coverHard Drives Chassis hooksMixed SAS/SATA Hard-Drive Configurations Removing a Hard-Drive BlankInstalling a Hard-Drive Blank Removing a Hot-Swap Hard DriveInstalling a Hot-Swap Hard Drive Installing a Hard Drive Into a Hard-Drive Carrier Removing a Hard Drive From a Hard-Drive CarrierSAS screw hole Power Supplies Removing a Power SupplyReplacing a Power Supply Installing the Internal SD Module Removing the Power Supply BlankInstalling the Power Supply Blank Internal SD ModuleInternal SD module connector Control panel board Release tabRemoving the Internal SD Module Installing the Internal SD Flash CardInternal SD Flash Card Internal USB Memory Key Removing the Internal SD Flash CardRemoving or Installing a USB Memory Key Control panel board USB memory keyInternal USB Cable Installing the Internal USB CableRemove the USB cable from the connector on the system board Removing the Internal USB CableInstalling an iDRAC6 Enterprise Card Retention standoff posts Removing an iDRAC6 Enterprise CardCard VFlash Media Optional NIC Hardware Key Cooling Shroud Processors Installing System Components Removing the Cooling ShroudRemoving a Cooling Fan Installing the Cooling ShroudCooling Fans Open the system. See Opening the System 100Fan bracket Replacing a Cooling Fan101 Removing the Fan Bracket Replacing the Fan Bracket Fan connector on system boardOptical Drive 103Installing the Optical Drive Removing the Optical Drive15. Removing and Installing the Optical Drive Optical drive 105Sataa connector Cable retention bracket 106Cable retention bracket Sataa connector Internal Tape Backup UnitInstalling the Tape Backup Unit 107Installing System Components 109 Removing the Tape Backup Unit Integrated Storage Controller Card 111Installing the Integrated Storage Controller Card Removing the Integrated Storage Controller Card113 114 SAS B connector on backplaneSAS a connector on backplane 115 RAID Battery Removing a RAID BatteryInstalling a RAID Battery 117118 Cable RoutingRemoving the Cable Retention Bracket Chassis slots TabExpansion Cards and Expansion-Card Risers Installing the Cable Retention BracketExpansion Card Installation Guidelines 119Installing an Expansion Card 120121 Removing an Expansion Card Expansion card Removing Expansion-Card Riser123 Replacing Expansion-Card Riser 125 Replacing Expansion-Card Riser 127 Screw Replacing the Riser 2 Board on the Expansion-Card BracketTab slot 129 General Memory Module Installation GuidelinesSystem Memory Installing System Components Mode-Specific Guidelines 131Dual Processor Module Memory Mode Size Optimizer132 GB1GB1 Vacant Module Memory Mode Size Advanced Vacant133 Mirroring Vacant GB1134 Installing Memory ModulesSample Udimm Memory Configurations Per Processor Advanced Vacant30. Installing and Removing a Memory Module Memory module 135Removing Memory Modules 137 ProcessorsRemoving a Processor 31. Installing and Removing the Heat Sink Heat sink 139 Socket key ZIF socketInstalling a Processor 141 System BatteryReplacing the System Battery 33. Replacing the System Battery Exit the System Setup program Control Panel AssemblyInstalling the Control Panel Display Module Removing the Control Panel Display ModuleMounting screws 3 Torx Display module Removing the Control Panel Board144 Installing the Control Panel Board 145SAS Backplane Removing the SAS BackplaneSAS a cable Installing a SAS Backplane147 SAS B cable Securing slots Securing tabsSystem Board Removing the System Board149 Installing the System Board 150151 152 153 Troubleshooting External ConnectionsTroubleshooting Your System Troubleshooting the Video Subsystem Troubleshooting a USB Device155 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System Troubleshooting a Damaged System 157Troubleshooting the System Battery Troubleshooting Power Supplies159 Troubleshooting System Cooling ProblemsEnsure that none of the following conditions exist 160 Troubleshooting a FanTroubleshooting System Memory 161 Troubleshooting an Internal SD Card Troubleshooting an Internal USB Memory Key 163Troubleshooting an Optical Drive Troubleshooting a Tape Backup Unit 165Troubleshooting a Hard Drive Troubleshooting a Storage Controller 167Troubleshooting Expansion Cards 169 Troubleshooting the Processors 171 172 Running the System Diagnostics Using Dell PowerEdge DiagnosticsSystem Diagnostics Features 173System Diagnostics Testing Options When to Use the System DiagnosticsRunning the System Diagnostics Select the testing option in the Main Menu windowSelecting Diagnostics Options Using the Custom Test OptionsSelecting Devices for Testing Testing Option Function Information Displays test resultsViewing Information and Results Jumpers and Connectors System Board Jumpers178 Pins 2 and 4 The password feature is enabledDefault System boot Jumper Setting Description 179Expansion-card riser 1 connector System Board ConnectorsExpansion-card riser 2 connector 180181 Power supply connector for PS1 SAS Backplane Board ConnectorsPower supply connector for PS2 182Drive 3 connector Drive 0 drive 3 connectorsBackplane power Bkpln SAS a connector SAS B connector Backplane power BppwrDrive 5 connector 184Expansion-Card Riser-Board Components and PCIe Buses Card edge connectorRelease button Jumpers and Connectors 185Cm 9.5-in length Pin collars Card edge connector 186187 Disabling a Forgotten PasswordCm 9.5-in length Card edge connector Jumpers and Connectors Contacting Dell 189190 Glossary 191Amperes AC Alternating current 192 CPU Central processing unit. See processor DC Direct current193 194 195 196 197 System memory See RAM198 199 200 201 IndexTesting options, 174 using Dell PowerEdge Installing into expansion-card bracketRAID battery, 116-117 riser 2 into expansion-card 203Microprocessor See processor Removing, 122 riser boards, 185 troubleshooting 205Index Upgrades processor 207208
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R710 specifications

The Dell PowerEdge R710 is a highly versatile and robust server that has been a popular choice for businesses seeking reliable performance and efficient management. Launched as part of Dell’s 11th generation PowerEdge line, the R710 is designed to handle various workloads, making it ideal for virtualization, data analysis, and enterprise applications.

One of the standout features of the R710 is its support for dual Intel Xeon 5500 or 5600 series processors. This capability allows for substantial processing power and improved energy efficiency through Intel’s Nehalem architecture. The server can accommodate up to 128GB of DDR3 RAM across its 16 DIMM slots, delivering the memory capacity needed for demanding applications while also providing the performance enhancements of higher memory speeds.

The R710 also boasts an impressive array of storage options. It supports up to eight 2.5-inch or six 3.5-inch hard drives, which can be configured in various RAID levels for enhanced data protection and performance. The server is compatible with both SAS and SATA drives, providing flexibility for different storage needs. Additionally, the optional PERC (PowerEdge RAID Controller) allows for enhanced RAID configurations, ensuring data integrity and performance optimization.

In terms of connectivity, the Dell R710 comes equipped with four Gigabit Ethernet ports for high-speed networking. This connectivity facilitates effective communication in virtualized and clustered environments. The server is also built with optional iDRAC (Integrated Dell Remote Access Controller) technology, which provides administrators with advanced management capabilities, remote control, and monitoring features that simplify server administration, minimize downtime, and enhance overall productivity.

Thermal efficiency is another key characteristic of the R710. Its innovative cooling design features intelligent fans that optimize airflow based on workload demands, ensuring that the system runs at optimal temperatures while minimizing energy consumption. This contributes to reduced operating costs and a smaller environmental footprint.

The modular design of the R710 allows for easy upgrades and maintenance, making it a practical option for IT departments. The server’s support for various operating systems, including Windows Server and various distributions of Linux, ensures compatibility with diverse environments.

In summary, the Dell PowerEdge R710 is an enterprise-class server that balances power, flexibility, and efficient management features. With its dual-processor capability, extensive memory options, robust storage configurations, and advanced management tools, it remains a solid choice for organizations looking to streamline their IT operations and enhance performance.