Solving Problems
3.Click the program that is no longer responding
4.Click End Task.
If a program crashes repeatedly — Check the software documentation. If necessary, uninstall and then reinstall the program.
NOTE: Software usually includes installation instructions in its documentation or on CD.
If the computer stops responding —
CAUTION: You might lose data if you are unable to perform an operating system shutdown.
Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
If a program is designed for an earlier Microsoft® Windows® operating system —
Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to
1.Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.
2.In the welcome screen, click Next.
3.Follow the instructions on the screen.
If a solid blue screen appears — Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.
26