If you have other software problems —
•Back up your files immediately.
•Use a virus-scanning program to check the hard drive or CDs.
•Save and close any open files or programs and shut down your computer through the
Start 
menu.
•Check the software documentation or contact the software manufacturer for troubleshooting information:
––Ensure that the program is compatible with the operating system installed on your computer.
––Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
––Ensure that the program is installed and configured properly.
Solving Problems
––Verify that the device drivers do not conflict with the program.
––If necessary, uninstall and then reinstall the program.