Repair
Service for Mackie products is available at our galactic headquarters, located in sunny Woodinville, Washington. Service for Mackie products living outside the United States can be obtained through local dealers or distribu- tors.
If your Onyx 800R needs service, follow these instructions:
1.Review the preceding troubleshooting suggestions. Please.
2.Call Tech Support at
3.Keep this owner’s manual and the detachable line- cord. We don’t need them to repair the mixer.
4.Pack the preamplifier in its original package, including endcaps and box. This is VERY IMPOR- TANT. When you call for the RA number, please let Tech Support know if you need new packaging. Mackie is not responsible for any damage that oc- curs due to
5.Include a legible note stating your name, shipping address (no P.O. boxes), daytime phone number, RA number, and a detailed description of the problem, including how we can duplicate it.
6.Write the RA number in BIG PRINT on top of the box. Units sent to us without the RA number will be refused.
7.Ship the preamplifier to us. We suggest insurance for all forms of cartage. Ship to this address:
MACKIE
SERVICE DEPARTMENT
16220 Wood-Red Road NE
Woodinville, WA 98072
8.We’ll try to fix the preamplifier within three to five business days. Ask Tech Support for the latest turn- around times when you call for your RA number. The preamp must be packaged in its original pack- ing box, and must have the RA number on the box. Once it’s repaired, we’ll ship it back the same way in which it was received. This paragraph does not necessarily apply to
Note: You must have a sales receipt from an Autho- rized Mackie Dealer to qualify for a warranty repair.
Owner’s Manual
Need Help?
You can reach a technical support representative
Monday through Friday from 7 AM to 5 PM PST at:
After hours, visit www.mackie.com and click Support,
or email us at: techmail@mackie.com
Owner’s Manual
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