D-Link WBR-1310 manual Contacting Technical Support, Phone Support, Internet Support

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Appendix D - Contacting Technical Support

Contacting Technical Support

D-Link provides free technical support for customers within Canada and the United States for the duration of the warranty period on this product. Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

•Model number of the product (e.g. WBR-1310)

•Hardware Revision (located on the label on the bottom of the router (e.g. rev A1))

•Serial Number (s/n number located on the label on the bottom of the router).

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and answers to technical issues.

For customers within Canada:

Phone Support:

(800) 361-5265

Monday to Friday 9:00am to 9:00pm EST

Internet Support:

http://support.dlink.ca

D-Link WBR-1310 User Manual

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Contents Page Table of Contents Networking Basics Wireless SecurityTroubleshooting Wireless Basics Warranty RegistrationProductPackageOverviewContents Introduction Features Connections Hardware OverviewLAN Ports Status LED Power LEDLEDs Local Network LEDsBefore you Begin InstallationWireless Installation Considerations Connect to Cable/DSL/Satellite Modem Connect to Another Router Installation Web-based Configuration Utility ConfigurationClick Launch Internet Connection Setup Wizard to begin Setup WizardConfiguration Configuration Configuration Dynamic Cable Internet SetupPPPoE DSL Pptp L2TP Big Pond Static assigned by ISP Wireless Settings Network Settings Dhcp Server Settings Port Forwarding Rules Application Rules Network Filter Website Filter Configure Website Select Turn Website Filtering OFF, TurnEnable Pptp Passthrough Enable L2TP Enable IPSec Firewall SettingsCTS Mode Advanced Wireless SettingsAdvanced Network Settings IP Address Port Administrator SettingsTime Settings System Settings Firmware Upgrade System Check Device Information Log Stats Wireless StatsSupport What is WEP? Wireless SecurityNext to Security Mode, select Enable WEP Security Configure WEPWhat is WPA? Configure WPA-PSK Configure WPA Radius Using Windows XP Connect to a Wireless NetworkConfigure WEP Connecting to a Wireless Network Configure WPA-PSK Connecting to a Wireless Network Why can’t I access the web-based configuration utility? TroubleshootingWhat can I do if I forgot my password? Troubleshooting Troubleshooting Wireless Basics Wireless Local Area Network Wlan What is Wireless?Home Wireless Personal Area Network WpanSmall Office and Home Office Eliminate Interference Centralize your router or Access PointSecurity Wireless ModesCheck your IP address Networking BasicsStep Highlight Internet Protocol TCP/IP and click Properties StepStandards Technical SpecificationsWarranty Phone Support Contacting Technical SupportInternet Support Limited Warranty WarrantyNon-Applicability of Warranty Limited Software WarrantyDisclaimer of Other Warranties What Is Not CoveredCopyright Statement Limitation of LiabilityGoverning Law TrademarksFederal Communication Commission Interference Statement CE Mark WarningFCC Caution Industry Canada Statement Registration