NETGEAR WNDR3400 user manual Cannot Access the Router Main Menu

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N600 Wireless Dual Band Router WNDR3400 User Manual

 

 

Table 8-2. Troubleshooting Basic Functions

 

 

Situation

Recommended Action

 

 

The Internet or Ethernet port lights

If either the Ethernet port lights or the Internet light does not light when

are off.

the Ethernet connection is made, check the following:

 

• Make sure that the Ethernet cable connections are secure at the

 

router and at the modem or computer.

 

• Make sure that power is turned on to the connected modem or

 

computer.

 

• Be sure that you are using the correct cable:

 

When connecting the router’s Internet port to a cable or DSL modem,

 

use the cable that was supplied with the cable or DSL modem. This

 

cable could be a standard straight-through Ethernet cable or an

 

Ethernet crossover cable.

 

 

Wireless light is off.

If the Wireless light does not come on, verify that the Enable Wireless

 

Router Radio check box is selected in the Advanced screen (see

 

“Restricting Access to Your Router” on page 2-19). Or, you can press

 

the Wi-Fi on/off button on the wireless router to enable the Wireless

 

function. The 2.4GHz and 5GHz lights will be lit when the Wireless

 

function is turned on.

 

 

Cannot Access the Router Main Menu

If you are unable to access the router’s main menu from a computer on your local network, check the following:

If you are connecting from a wireless computer, try connecting from a wired computer.

Check the Ethernet connection between the wired computer and the router. Make sure that the cable connections are secure, and that you are using the correct cable.

Make sure that your computer’s IP address is on the same subnet as the router. For instructions, click the link to the online document “Preparing Your Network” in Appendix B to configure your computer.

Note: If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS generate and assign an IP address if the computer cannot reach a DHCP server.

These autogenerated addresses are in subnet 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router, and reboot your computer.

Troubleshooting

8-4

v1.0, August 2010

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Contents NETGEAR, Inc N600 Wireless Dual Band Router WNDR3400 User ManualRegulatory Compliance Information Cesky Czech Europe EU Declaration of ConformityFCC Information to User FCC Requirements for Operation in the United StatesFCC Declaration Of Conformity FCC Guidelines for Human ExposureFederal Communication Commission Interference Statement FCC CautionRadiation Exposure Statement Voluntary Control Council for Interference Vcci StatementProduct and Publication Details Contents Chapter Protecting Your Network Chapter Fine-Tuning Your Network Appendix a Default Configuration Technical Specifications Conventions, Formats, and Scope About This ManualRevision History How to Print This ManualPublication Revision History Version Date Description V1.0 August Original publicationUsing the Setup Manual Chapter Configuring Your Internet ConnectionDocument in Preparing Your Network in Appendix B Logging In to Your Wireless RouterV1.0, August Selecting a Language for Your Screen Display V1.0, August Viewing or Manually Configuring Your ISP Settings Using the Setup WizardISP does not require login Settings Description Basic Settings screen fieldsGet Automatically from ISP. Your ISP uses Dhcp to Planning Your Wireless Network Chapter Safeguarding Your NetworkSee Manually Configuring Your Wireless Settings on Wireless Placement and Range GuidelinesWireless data security options Range up to 300 foot radius Wireless Security OptionsManually Configuring Your Wireless Settings V1.0, August Wireless Settings Security Options WPA-PSK. Enter the WPA Security Encryption WEP Key. Enter the PassphraseSecurity Options WPA2-PSK. Enter the WPA WPA-PSK Tkip + WPA2-PSK AES. Allow computersConfiguring WEP Wireless Security V1.0, August Configuring WPA, WPA2, or WPA/WPA2 Wireless Security Using Push N Connect WPS to Configure Your Wireless Network To connect a device using WPS by Dome Using a WPS Button to Add a WPS ClientTo connect a device using the onscreen WPS button Using PIN Entry to Add a WPS Client V1.0, August Configuring Advanced WPS Settings Adding More WPS Clients Adding Both WPS and Non-WPS Clients Restricting Access to Your Router Enable Wireless Router Radio Turn off wireless signal by scheduleAdding Guest Networks V1.0, August V1.0, August Chapter Protecting Your Network Protecting Access to Your Wireless RouterChanging the Built-In Password Restricting Access by MAC AddressV1.0, August Blocking Access to Internet Sites Blocking Access to Internet Services V1.0, August Configuring a User-Defined Service Scheduling Blocking Viewing Logs of Web Access or Attempted Web AccessConfiguring E-mail Alert and Web Access Log Notifications Log Entry DescriptionsField Description V1.0, August Setting the Time Upgrading the Router Firmware Chapter Using Network Monitoring ToolsV1.0, August Upgrading Manually to New Router Software Upgrading Automatically to New Router SoftwareV1.0, August Viewing Wireless Router Status Information Dhcp Wireless Router Status FieldsAttached devices Connection Status Statistics Connection Status SettingsRouter Statistics Viewing a List of Attached DevicesBacking Up and Restoring the Configuration Managing the Configuration FileErasing the Configuration Select the Turn Remote Management On check box Enabling Remote Management AccessScheduling Wireless Signal Down Time Select the Turn off wireless signal by schedule check box Traffic Meter V1.0, August Using the LAN Setup Options Chapter Customizing Your Network SettingsSettings LAN SetupLAN TCP/IP Address Reservation Using the Router as a Dhcp ServerClick Edit or Delete Using a Dynamic DNS ServiceSelect the Use a Dynamic DNS Service check box Configuring the WAN Setup Options WAN Setup SettingsSetting Description Setting Up a Default DMZ Server Configuring Static Routes V1.0, August Allowing Inbound Connections to Your Network V1.0, August How Port Triggering Changes the Communication Process How Port Forwarding Changes the Communication Process How Port Forwarding Differs from Port Triggering Configuring Port Forwarding to Local Servers Click Add Custom Service Adding a Custom ServiceClick Edit Service or Delete Service Configuring Port TriggeringEditing or Deleting a Port Forwarding Entry Application Example Making a Local Web Server PublicTo the instructions in Universal Plug and Play on Clear the Disable Port Triggering check box Click Add Service Wireless Repeating Also Called WDS Wireless Repeating Function Setting Up the Base Station V1.0, August Setting Up a Repeater Unit Chapter Fine-Tuning Your Network Assessing Your Speed Requirements Optimizing Your Network Bandwidth Theoretical Transfer Time for 1 GigabyteNetwork Connection Theoretical Raw Transfer Time V1.0, August Optimizing Wireless Performance Identify critical wireless linksReduce interference Changing the MTU Size Choose your settingsQuality of Service QoS Common MTU SizesApplication Configuring QoS for Internet Access Using WMM QoS for Wireless Multimedia ApplicationsClick Add Priority Rule QoS for Applications and Online GamingQoS for a Router LAN Port QoS for a MAC Address Editing or Deleting an Existing QoS Policy Universal Plug and Play V1.0, August Chapter USB Storage USB Drive RequirementsBus Speed/Sec Sharing Photos with Friends and Family File Sharing ScenariosSharing Large Files with Colleagues Storing Files in a Central Location for PrintingUSB Storage Basic Settings Fields and Buttons Description USB Storage Basic SettingsSafely Remove USB Device button Editing a Network FolderUSB Storage Advanced Settings Configuring USB Storage Advanced SettingsType http//public IP address/shares for example, http Readyshare.routerlogin.net/shares to access the USB driveCreating a Network Folder Unmounting a USB Drive ReadyShare AccessSelect the Allow only approved devices check box Specifying Approved USB DevicesConnecting to the USB Drive with Microsoft Network Settings Connecting to the USB Drive from a Remote ComputerAccessing the Router’s USB Drive Remotely Using FTP Locating the Internet Port IP AddressConfiguring Windows 98SE and Windows ME Configuring Windows 2000 and Windows XPEnabling File and Printer Sharing Quick Tips Chapter TroubleshootingQuick Tips Recommendation InstructionsConfiguration and Password on Troubleshooting Basic Functions Troubleshooting Basic FunctionsSituation Recommended Action Cannot Access the Router Main Menu Cannot Access the Internet Troubleshooting a Network Using the Ping Utility Request timed out Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Problems with Date and TimeUsing Your Wireless Card Setup Program Wireless ConnectivitySetting Up and Testing Basic Wireless Connectivity V1.0, August V1.0, August Click Setup Access List Restoring the Default Configuration and Password Restoring the Default Factory Configuration Settings Appendix a Default Configuration Technical SpecificationsTable A-1. WNDR3400 Router Default Configuration Settings Feature Router login Default SettingWireless Feature Default Setting Internet connectionLocal network FirewallTable A-1. WNDR3400 Router Specifications Technical SpecificationsWAN Interface SpecificationsDocument Link Appendix B Related DocumentsIndex Index-2 Index-3 Index-4 Index-5