NETGEAR R7000 Quick Tips, Sequence to Restart Your Network, Check Ethernet Cable Connections

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Nighthawk AC1900 Smart WiFi Router Model R7000

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

When you need to restart your network, follow this sequence:

1.Turn off and unplug the modem.

2.Turn off the router.

3.Plug in the modem and turn it on. Wait two minutes.

4.Turn on the router and wait two minutes.

Check Ethernet Cable Connections

If your device does not power on, make sure that the Ethernet cables are securely plugged in:

The Internet LED on the router is on if the Ethernet cable connecting the router and the modem is plugged in securely and the modem and router are turned on.

If one or more powered-on computers are connected to the router by an Ethernet cable, the corresponding numbered router LAN port LED lights.

Wireless Settings

Make sure that the wireless settings in the computer and router match exactly. The wireless network name (SSID) and wireless security settings of the router and wireless computer must match exactly.

If you set up an access list in the Advanced Wireless Settings screen, you must add each wireless computer’s MAC address to the router’s access list.

Network Settings

Make sure that the network settings of the computer are correct. Wired and wirelessly connected computers must use network (IP) addresses on the same network as the router. The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP.

Some cable modem service providers require you to use the MAC address of the computer initially registered on the account. You can view the MAC address in the Attached Devices screen.

Troubleshooting

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Contents Nighthawk AC1900 Smart WiFi Router Model R7000 November 2013 East Plumeria Drive San Jose, CACompliance Contents Control Access to the Internet Use the Router as a Media Server Use VPN to Access Your Network Appendix a Supplemental Information Hardware Setup Unpack Your Router Attach the Antennas To attach the antennas Top and Front Panels USB 3.0 portRear Panel Router rear panelPosition Your Router  To position your routerCable Your Router  To cable your routerConnect to the Network Access the Router Wired Connection WiFi Connection To use WPS to connect to the WiFi network  To find and select the WiFi networkTypes of Logins Use an Internet Browser to Access the RouterNetgear genie Automatic Internet Setup Label To use Netgear genie to set up your router Change the Language Log In to the Router To log in to the router  To change the languageAccess the Router with Netgear genie Apps  To use the genie app to access the routerSpecify Your Internet Settings Use the Internet Setup Wizard  To use the Setup WizardSelect Advanced Setup Wizard Manually Set Up the Internet Connection Specify an Internet Connection Without a Login To specify the Internet connection settings Specify an Internet Connection That Uses a Login  To view or change the basic Internet setupSelect Internet  To set up an IPv6 Internet connection Select Advanced Advanced Setup IPv6Specify IPv6 Internet Connections Requirements for Entering IPv6 Addresses IPv6 Auto DetectInternet Connection Type list, select Auto Detect IPv6 Auto Config Nighthawk AC1900 Smart WiFi Router Model R7000 IPv6 6to4 Tunnel  To set up a pass-through IPv6 Internet connection IPv6 Pass ThroughInternet Connection Type list, select Pass Through  To set up a fixed IPv6 Internet connection IPv6 Fixed To set up an IPv6 Internet connection with a Dhcp server IPv6 DhcpInternet Connection Type list, select Dhcp Nighthawk AC1900 Smart WiFi Router Model R7000  To set up a PPPoE IPv6 Internet connection IPv6 PPPoEChange the MTU Size Select Advanced Setup WAN Setup  To change the MTU sizeCommon MTU sizes Optimize Performance Prioritize Internet Traffic with Quality of Service Optimize Internet Gaming with Upstream QoS To enable upstream QoS Add Upstream QoS RulesSet Up QoS for Applications and Online Gaming Select Advanced Setup QoS Setup Upstream QoS To create a QoS policy for applications and online games Set Up QoS for a Router LAN Port Set Up QoS for a MAC Address From the Priority Category list, select Ethernet LAN PortEdit an Upstream QoS Policy From the Priority Category list, select MAC Address To edit a QoS policy Optimize Video Streaming with Downstream QoS Delete an Upstream QoS Policy To delete a QoS policy  To enable downstream QoS Add Downstream QoS Rules by Keyword Add a Downstream QoS Rule by Device To add a downstream QoS rule by keyword  To enable Universal Plug and Play Improve Network Connections with Universal Plug and PlayWi-Fi Multimedia Quality of Service  To disable WMM QoSControl Access to the Internet Set Up Parental Controls  To set up Live Parental ControlsSelect Parental Controls Nighthawk AC1900 Smart WiFi Router Model R7000 Block Access to Your Network  To set up access controlClick the Take me to the status screen button Use Keywords to Block Internet Sites  To set block Internet sitesSelect Advanced Security Block Sites  To delete keywords from the listBlock Services from the Internet  To block servicesSelect Advanced Security Block Services Schedule When to Block Internet Sites and Services  To schedule blockingSelect Advanced Security Schedule Set Up Security Event Email Notifications  To set up email notificationsAvoid Blocking on a Trusted Computer  To specify a trusted computerNighthawk AC1900 Smart WiFi Router Model R7000 Share USB Drives Attached to Router Access a USB Drive on the Network USB Drive Requirements To connect a USB drive  To map the USB device to a Windows network drive Launch readyshareconnect.exeSet Up a USB Hard Drive on a Mac Back Up Windows Computers with ReadySHARE VaultBack Up Mac Computers with Time Machine  To back up your Windows computerPrepare to Back Up a Large Amount of Data Use Time Machine to Back Up onto a USB Hard DriveControl Access to the USB Drive  To specify the USB access settingsSelect Advanced USB Storage Advanced Settings Network Neighborhood/MacShare. Enabled by default To set up FTP access Use FTP Within the NetworkView Network Folders on a USB Drive  To view network foldersSelect Advanced USB Storage Advanced Settings Add a Network Folder on a USB Drive  To add a network folderSelect Advanced ReadySHARE Click the Create Network Folder buttonEdit a Network Folder on a USB Drive Approve USB Devices To edit a network folder  To approve USB devicesSelect Advanced Advanced Setup USB Settings Safely Remove a USB DriveSelect the Allow only approved devices check box  To remove a USB disk drive safelySelect USB Storage Basic Settings Access the Router’s USB Drive Through the Internet Access the USB Drive Through the Internet Set Up FTP Access Through the Internet To access the USB drive from a remote computer Access the USB Drive Through the Internet with FTP  To access the USB drive with FTP from a remote computerDynamic DNS Your Personal FTP ServerSet Up a New Dynamic DNS Account  To set up Dynamic DNS if you already have an account Specify a DNS Account That You Already HaveNetgear Set Up Your Personal FTP Server Change the Dynamic DNS Settings To change your settings Select Advanced Advanced Settings Dynamic DNSUse the Router as a Media Server Specify ReadyDLNA Media Server Settings  To specify media server settingsPlay Music from a USB Drive with iTunes Server Select Advanced USB Storage Media Server To specify iTunes server settings Play music on a USB drive with iTunes To set up the router to work with TiVo Play Media from a USB Drive on TiVo To play videos On the TiVo, select TiVo Central My Shows  To copy TiVo files to a computer Share a USB Printer Install the Printer Driver and Cable the Printer  To install the driver and cable the printerDownload the ReadySHARE Printer Utility  To download the utilityInstall the ReadySHARE Printer Utility  To install the utilityUse the Shared Printer  To manually connect and printView or Change the Status of a Printer  To view or change the statusUse the Scan Feature of a Multifunction USB Printer  To use the scan feature of a multifunction USB printerChange Netgear USB Control Center Settings  To change the language Select Tools Configuration To specify the time-out Select Tools Configuration Specify Network Settings View WAN Settings  To view the WAN settingsSet Up a Default DMZ Server  To set up a default DMZ serverChange the LAN TCP/IP Settings Select Advanced Setup LAN SetupChange the Router’s Device Name  To change the router’s device name To change the LAN TCP/IP settings Specify the IP Addresses that the Router Assigns Disable the Dhcp Server Feature in the Router  To disable the Dhcp server feature in the router Reserve LAN IP Addresses To reserve an IP address Use the WPS Wizard for WiFi Connections  To edit a reserved address entry To delete a reserved address entry  To use the WPS WizardSpecify Basic WiFi Settings  To specify basic wireless settings104 Change the WiFi Security Option  To change the WPA settingsMbps WPA/WPA2 EnterpriseSet Up a Guest Network  To set up a guest networkSelect Guest Network How the Router Manages Wireless Clients Airtime FairnessImplicit Beamforming Control the Wireless Radios Use the WiFi On/Off ButtonEnable or Disable the Wireless Radios  To enable or disable the wireless radiosSet Up a Wireless Schedule  To set up the wireless scheduleSpecify WPS Settings  To specify WPS SettingsUse the Router as a Wireless Access Point  To set up the router as an APSelect Advanced Advanced Setup Wireless AP Set Up the Router in Bridge Mode  To set up bridge modeClick the setup bridge mode wireless settings button Set Up a Wireless Distribution System Wireless repeating scenarioSet Up the Base Station  To set up the base stationSet Up a Repeater  To configure a Netgear router as a repeater119 120 Manage Your Network Update the Router Firmware Change the admin Password To check for new firmware and update your router Select Advanced Administration Router UpdateRecover the admin Password  To set the password for the user name adminSelect Advanced Administration Set Password  To set up password recovery To recover your password View Router Status To view router status and usage information Display Internet Port Statistics  To display Internet port statisticsCheck the Internet Connection Status  To check the Internet connection statusView Logs of Router Activity  To view logsSelect Advanced Administration Logs Monitor Internet Traffic To monitor Internet traffic Select Advanced Advanced Setup Traffic Meter  To set up a static route Create Custom Static RoutesSelect Advanced Advanced Setup Static Routes  To edit a static routeView Devices Currently on the Network  To delete a static route To view devices on the network Select Attached DevicesManage the Router Configuration File Back Up SettingsRestore Configuration Settings Erase the Current Configuration Settings Do not interrupt the reboot process To erase the configuration settings Remote Management To set up remote management  To use remote access Use VPN to Access Your Network Set Up a VPN Connection Specify VPN Service in the Router Install OpenVPN Software on Your Computer To specify the VPN service Select Advanced Advanced Setup VPN Service140 Use a VPN Tunnel  To open a VPN tunnel Use VPN to Access the Router’s USB Drive and Media Use VPN to Access Your Internet Service at HomeSet Up VPN Client Internet Access in the Router  To allow VPN clients to use your home Internet serviceBlock VPN Client Internet Access in the Router  To allow VPN clients to access only your home networkUse a VPN Tunnel to Access Your Internet Service at Home  To access your Internet serviceSpecify Internet Port Settings Set Up Port Forwarding to a Local Server  To forward specific incoming protocolsAdd a Custom Port Forwarding Service  To add a custom serviceClick the Add Custom Service button Edit a Port Forwarding Service  To edit a port forwarding entryDelete a Port Forwarding Entry Application Example Make a Local Web Server PublicHow the Router Implements the Port Forwarding Rule  To delete a port forwarding entrySet Up Port Triggering Add a Port Triggering Service To add a port triggering service Enable Port Triggering  To enable port triggeringClear the Disable Port Triggering check box Application Example Port Triggering for Internet Relay Chat154 Troubleshooting Wireless Settings Network SettingsQuick Tips Sequence to Restart Your NetworkPower LED Is Off or Blinking Power LED Stays AmberTroubleshoot with the LEDs LEDs Never Turn OffWiFi LED Is Off Cannot Log In to the RouterInternet or Ethernet Port LEDs Are Off Cannot Access the Internet Troubleshoot PPPoE Troubleshoot Internet BrowsingWireless Connectivity Changes Not SavedTroubleshoot Your Network Using the Ping Utility Test the LAN Path to Your Router To ping the router from a Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Factory default settings166 Technical Specifications R7000 Router specifications