Linksys WRT54GC manual Appendix a Troubleshooting, Common Problems and Solutions

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Compact Wireless-G Broadband Router

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” Provided are possible solutions to problems that may occur during the installation and operation of the Router. Read the descriptions below to help you solve your problems. If you can’t find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.I’m trying to access the Router’s Web-based Utility, but I do not see the login screen. Instead, I see a screen saying, “404 Forbidden.”

If you are using Windows Explorer, perform the following steps until you see the Web-based Utility’s login screen (Netscape Navigator will require similar steps):

1.Click File. Make sure Work Offline is NOT checked.

2.Press CTRL + F5. This is a hard refresh, which will force Windows Explorer to load new webpages, not cached ones.

3.Click Tools. Click Internet Options. Click the Security tab. Click the Default level button. Make sure the security level is Medium or lower. Then click the OK button.

2.I need to set a static IP address on a PC.

You can assign a static IP address to a PC by performing the following steps:

•For Windows 98SE and Me:

1.Click Start, Settings, and Control Panel. Double-click Network.

2.In The following network components are installed box, select the TCP/IP-> associated with your Ethernet adapter. If you only have one Ethernet adapter installed, you will only see one TCP/IP line with no association to an Ethernet adapter. Highlight it and click the Properties button.

3.In the TCP/IP properties window, select the IP address tab, and select Specify an IP address. Enter a unique IP address that is not used by any other computer on the network connected to the Router. Make sure that each IP address is unique for each PC or network device.

4.Click the Gateway tab, and in the New Gateway prompt, enter 192.168.1.1, which is the default IP address of the Router. Click the Add button to accept the entry.

5.Click the DNS tab, and make sure the DNS Enabled option is selected. Enter the Host and Domain names (e.g., John for Host and home for Domain). Enter the DNS entry provided by your ISP. If your ISP has not provided the DNS IP address, contact your ISP to get that information or go to its website for the information.

6.Click the OK button in the TCP/IP properties window, and click Close or the OK button for the Network window.

7.Restart the computer when asked.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Wireless- G Copyright and Trademarks How to Use This User GuideWord definition Table of Contents Appendix B Wireless Security Appendix a TroubleshootingCommon Problems and Solutions Frequently Asked Questions Appendix C Upgrading Firmware Appendix D Windows HelpRouter’s Front Panel Router’s Back Panel20 Wireless Tab Wireless Client List Welcome IntroductionWhat’s in this Guide? Compact Wireless-G Broadband Router Ad-Hoc versus Infrastructure Mode Planning Your Wireless NetworkSsid your wireless network’s name Network TopologyPlanning Your Wireless Network Network Layout Back Panel Getting to Know the Compact Wireless-G Broadband RouterBroadband an always-on, fast Internet connection Front Panel PowerBottom Panel Stand Reset ButtonOptional Linksys Longer Range Antenna HGA7S TAB Top PanelOverview Connecting the Compact Wireless-G Broadband RouterConnecting Your Network Devices Connecting Another Router Hardware Installation for Connection to Another RouterConnecting Your Network Devices Configuring the Compact Wireless-G Broadband Router Setup Tab Basic Setup How to Access the Web-based UtilityInternet Setup Packet a unit of data sent over a network Static IP Connection TypeOptional Settings Network SetupDhcp Server Settings Time Settings Setup Tab DdnsMAC Address Clone Setup Tab MAC Address Clone12 Setup Tab Advanced Routing Gateway Setup Tab Advanced RoutingWireless Network Wireless Tab Basic Wireless SettingsWireless Security Wireless Tab Wireless Security17 Wireless Tab Wireless Security WPA2 Personal Wireless MAC Filter Wireless Tab Wireless MAC FilterAdvanced Wireless Wireless Tab Advanced Wireless SettingsCompact Wireless-G Broadband Router Firewall Security Tab FirewallInternet Access Policy Access Restrictions Tab Internet Access PolicySecurity Tab VPN Passthrough VPN Passthrough25 Access Restrictions Tab Summary To create an Internet Access policyPort Range Forwarding Applications and Gaming Tab Port Range ForwardingCompact Wireless-G Broadband Router Port Range Triggering Applications & Gaming Tab Port Range TriggeringDMZ Applications and Gaming Tab DMZManagement Administration Tab ManagementBackup and Restore Log Administration Tab LogDiagnostics Administration Tab DiagnosticsAdministration Tab Firmware Upgrade Administration Tab Factory DefaultsFactory Defaults Firmware Upgrade Router Information Status Tab Router Internet Connection Local Network Status Tab Local NetworkDhcp Server 41 Status Tab Wireless Status Tab WirelessCommon Problems and Solutions Appendix a TroubleshootingNeed to set a static IP address on a PC Compact Wireless-G Broadband Router Open a command prompt. For Windows 98SE and Me Application Protocol IP Address EnabledCan’t get the Internet game, server, or application to work Application Start ~ End Port Protocol IP Address EnabledCompact Wireless-G Broadband Router Need to upgrade the firmware To start over, I need to set the Router to factory defaultFirmware upgrade failed, and/or the Power LED is flashing My DSL service’s PPPoE is always disconnectingPower LED keeps flashing Where is the Router installed on the network? Frequently Asked QuestionsIs IPSec Pass-Through supported by the Router? Does the Router support IPX or AppleTalk?How can I block corrupted FTP downloads? What are the advanced features of the Router? What is DMZ Hosting?Will the Router function in a Macintosh environment? Is the Router cross-platform compatible?What is the Ieee 802.11b standard? What is the Ieee 802.11a standard?What is the Ieee 802.11g standard? What Ieee 802.11a features are supported?What Ieee 802.11g features are supported? What Ieee 802.11b features are supported?What is ad-hoc mode? What is infrastructure mode?What is Spread Spectrum? What is ISM band?What is DSSS? What is FHSS? And what are their differences? What is WEP?How do I resolve issues with signal loss? How do I reset the Router?Security Precautions Appendix B Wireless SecuritySecurity Threats Facing Wireless Networks Appendix B Wireless Security Compact Wireless-G Broadband Router Appendix C Upgrading Firmware Figure C-1 Administration Tab Firmware UpgradeShared Resources Appendix D Windows HelpNetwork Neighborhood/My Network Places Windows 2000 or XP Instructions Windows 98SE or Me InstructionsFor the Router’s Web-based Utility Figure E-4 Wireless MAC Filter ListAppendix F Glossary Compact Wireless-G Broadband Router Compact Wireless-G Broadband Router Compact Wireless-G Broadband Router Compact Wireless-G Broadband Router Compact Wireless-G Broadband Router Compact Wireless-G Broadband Router Model Appendix G SpecificationsCertifications Limited Warranty Appendix H Warranty InformationFCC Statement Appendix I Regulatory InformationSafety Notices Appendix J Contact Information
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