AltiGen comm 6/2008 4510-0001-6.0 manual Trademarks

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WARNING!

Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. AltiGen Communications, Inc., will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although AltiGen Communications, Inc., has designed security features into its products, it is your sole responsibility to use the security features and to establish security practices within your company, including training, security awareness, and call auditing.

NOTICE

While every effort has been made to ensure accuracy, AltiGen Communications, Inc., will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the AltiGen Communications, Inc., License Agreement.

AltiGen Communications, Inc.

4555 Cushing Blvd.

Fremont, CA 94538 Telephone: 510-252-9712

Fax: 510-252-9738

E-mail: info@altigen.com

Web site: www.altigen.com

TRADEMARKS

MAX Communication Server, MaxAdministrator, MaxCommunicator, Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer, Zoomerang, IPTalk, Alti-Mobile Extension, AltiReport, and SuperQ are trademarks or registered trademarks of AltiGen Communications, Inc.

All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

Copyright © AltiGen Communications, Inc. 2008. All rights reserved. 4510-0001-6.0

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Contents Advanced Call Router Trademarks Contents Advanced Call Router Manual Installation Advanced Call RouterTo Configure/Run Advanced Call Router Select Operation Logon InfoAdvanced Call Router Route Rules Advanced Call Router Route Rules To create a route rule Select Operation Route RuleAdvanced Call Router Manual Collect Digit Dialog Box To specify Call Router History window content Choose View Select ColumnCall Route Request Data Call Route Response DataShow Workgroup Status Advanced Call Router Manual To clear data from the Advanced Call Router History window Additional Advanced Call Router FeaturesClearing Advanced Call Router History Data Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual

6/2008 4510-0001-6.0 specifications

AltiGen Communication's flagship product, the AltiGen Comm 6/2008 (model 4510-0001-6.0), is a powerful telecommunications solution designed to enhance business communications. With its release in June 2008, this system showcases a blend of innovative features, robust technologies, and key characteristics tailored for modern enterprises.

One of the standout features of the AltiGen Comm 6/2008 is its advanced VoIP capabilities. The system supports Voice over Internet Protocol, allowing businesses to make phone calls over the internet rather than traditional phone lines. This not only reduces costs associated with long-distance calls but also streamlines communications by integrating voice services with existing data networks.

Scalability is another significant characteristic of this model. Organizations of varying sizes can benefit from its modular design, which enables businesses to start with a basic setup and expand their communication capacity as they grow. The system accommodates multiple users and extensions, making it ideal for small businesses as well as large enterprises.

The AltiGen Comm 6/2008 also integrates seamlessly with a variety of applications, enhancing its usability. It offers compatibility with Customer Relationship Management (CRM) software, providing users with tools for better customer service and management. This integration allows for features such as click-to-dial and call logging, ultimately increasing productivity and improving customer interactions.

Furthermore, the system is designed with reliability in mind. It includes features like failover redundancy to ensure uninterrupted service even in the event of a network outage. This is essential for businesses that rely heavily on consistent communication for operations, as any downtime could directly impact service delivery and customer satisfaction.

In addition to its communication capabilities, the AltiGen Comm 6/2008 prioritizes security. With built-in encryption and secure access methods, businesses can protect sensitive information and maintain compliance with relevant regulations. This is increasingly important in an age where data breaches and security threats are prevalent.

In summary, the AltiGen Comm 6/2008 model 4510-0001-6.0 stands out as a comprehensive telecommunications solution that combines advanced VoIP capabilities, scalability, seamless application integration, reliability, and security. It is designed to cater to the needs of diverse organizations, ensuring they can maintain effective communication in an ever-evolving business landscape. With its robust features and commitment to quality, AltiGen Communication continues to be a leader in the telecommunications field.