AltiGen comm 6/2008 4510-0001-6.0 manual Advanced Call Router, Installation

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Advanced Call Router

Advanced Call Router

Advanced Call Router is the standard AltiGen Call Router application plus call router service. Advanced Call Router requires the purchase and activation of an Advanced Call Router license.

Note: The workgroup to which incoming trunk calls will be routed via Call Router must be assigned to the auto attendant whose Action is set to “Adv - Advanced Call Router,” with Ext Num set to the virtual extension you use to configure Call Router. For information on configuring auto attendants, refer to the Auto Attendant Configuration chapter of the MAXCS Admin Manual.

Installation

To install Advanced Call Router,

1.Run the .exe file from the Advanced Call Router folder of the MAX Communication Server ACC/ACM 6.0 Installation CD.

2.When prompted, enter the 20-digit license key for Advanced Call Router in the field and click Next.

Setup will confirm the destination for the Call Router application (default is C:\Program Files\AltiGen\Call Router). To select a different location, use the Browse button to choose the new location.

3.Click Next to proceed.

Note: Advanced Call Router Service requires the purchase and activation of the Advanced Call Router license.

Advanced Call Router Manual 1

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Contents Advanced Call Router Trademarks Contents Advanced Call Router Manual Advanced Call Router InstallationSelect Operation Logon Info To Configure/Run Advanced Call RouterAdvanced Call Router Route Rules Advanced Call Router Route Rules Select Operation Route Rule To create a route ruleAdvanced Call Router Manual Collect Digit Dialog Box Choose View Select Column To specify Call Router History window contentCall Route Response Data Call Route Request DataShow Workgroup Status Advanced Call Router Manual To clear data from the Advanced Call Router History window Additional Advanced Call Router FeaturesClearing Advanced Call Router History Data Queue Announcements Example For Sales, you create a rule as shown below Similarly, for Support, you create a rule as shown below Advanced Call Router Manual Advanced Call Router Manual Testing Call Router To test Call Router Advanced Call Router Manual Testing SQL Server Database Advanced Call Router Manual Advanced Call Router Manual

6/2008 4510-0001-6.0 specifications

AltiGen Communication's flagship product, the AltiGen Comm 6/2008 (model 4510-0001-6.0), is a powerful telecommunications solution designed to enhance business communications. With its release in June 2008, this system showcases a blend of innovative features, robust technologies, and key characteristics tailored for modern enterprises.

One of the standout features of the AltiGen Comm 6/2008 is its advanced VoIP capabilities. The system supports Voice over Internet Protocol, allowing businesses to make phone calls over the internet rather than traditional phone lines. This not only reduces costs associated with long-distance calls but also streamlines communications by integrating voice services with existing data networks.

Scalability is another significant characteristic of this model. Organizations of varying sizes can benefit from its modular design, which enables businesses to start with a basic setup and expand their communication capacity as they grow. The system accommodates multiple users and extensions, making it ideal for small businesses as well as large enterprises.

The AltiGen Comm 6/2008 also integrates seamlessly with a variety of applications, enhancing its usability. It offers compatibility with Customer Relationship Management (CRM) software, providing users with tools for better customer service and management. This integration allows for features such as click-to-dial and call logging, ultimately increasing productivity and improving customer interactions.

Furthermore, the system is designed with reliability in mind. It includes features like failover redundancy to ensure uninterrupted service even in the event of a network outage. This is essential for businesses that rely heavily on consistent communication for operations, as any downtime could directly impact service delivery and customer satisfaction.

In addition to its communication capabilities, the AltiGen Comm 6/2008 prioritizes security. With built-in encryption and secure access methods, businesses can protect sensitive information and maintain compliance with relevant regulations. This is increasingly important in an age where data breaches and security threats are prevalent.

In summary, the AltiGen Comm 6/2008 model 4510-0001-6.0 stands out as a comprehensive telecommunications solution that combines advanced VoIP capabilities, scalability, seamless application integration, reliability, and security. It is designed to cater to the needs of diverse organizations, ensuring they can maintain effective communication in an ever-evolving business landscape. With its robust features and commitment to quality, AltiGen Communication continues to be a leader in the telecommunications field.