Actiontec electronic R7000M Troubleshooting Frequently Asked Questions, Windows 98, 98SE, and Me

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Troubleshooting

and Frequently 6

Asked Questions

This chapter includes a list of troubleshooting options and frequently asked ques- tions concerning the Dual PC Modem.

Troubleshooting

Slow Speed/Dropped Connections

If experiencing problems with slow speeds or dropped connections while using the Modem, the static speed setting on the Ethernet card in the computer may be the cause. To check or change this setting, select the operating system and follow the instructions:

Windows 98, 98SE, and Me

1.From the desktop, right-click on the Network Neighborhood icon (My Network Places in Me).

2.Click on Properties.

3.The “Network Properties” window appears. Select the type of Ethernet card installed in the computer from the list, then click Properties.

4.Click Advanced and, in the “Property” list, select an entry for speed or media type.

5.Click on the down arrow on the right and from the menu that appears, click auto, autoselect, or auto sense, then click OK.

6.Click OK in the Network Properties window.

7.Restart the computer.

The speed setting on the Ethernet card has been changed. If this doesn’t correct the problem, make sure to check this setting on all computers connected to the Modem.

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Contents Dual PC Modem Table of Contents Glossary Limited WarrantyFile and Printer Sharing Minimum System Requirements Package ContentsIntroduction1 Modem Features Power LightFront Panel Modem LightReset Switch Power PortRear Panel PortTechnical Support Line PortPhone Port Actiontec Electronics, IncSetting Up Modem Connecting the First ComputerPage Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Configuring the Modem Page Connecting a Second Computer Page Setting Up the Modem Page Basic Setup Basic SetupDOD & Disconnect After Idle… Dial X To Reach an Outside LineDial X To Disable Call Waiting Page Custom Setup Custom SetupDhcp Server Dhcp Server ConfigurationLAN IP Address Setting the IP Address Range Save ConfigurationBeginning IP Address Ending IP AddressStatus DiagnoseRestore Default Settings Utilities5Upgrade Firmware Active User ListTroubleshooting Frequently Asked Questions TroubleshootingSlow Speed/Dropped Connections Windows 98, 98SE, and MeWindows 2000 and XP Placing the My Network Place Icon on the DesktopFrequently Asked Questions Is the Modem flash-upgradeable? How do I do it?What connection speeds does the Modem support? Does the Modem function as a cable or DSL modem?What is the valid IP range I can use for my home network? How do I find out what IP address my computer is using?What is NAT and how does it protect my network? Is my Modem a firewall?No. The Modem does not support MOH Setting Up Static IP Address Windows 98 and 98 SEPage Do not include the periods they are automatically entered Enter the following numbers in the Subnet mask text box Windows Me Page Do not include the periods they are automatically entered Enter the following numbers in the Subnet mask text box Windows Page Appendix a Setting Up Static IP Address Do not include the periods they are automatically entered 192.168.0.1 Windows XP Appendix a Setting Up Static IP Address Page 198.162.0.4 Page General Specifications BLED Indicators Environmental Non-Windows C System Setup ClassicPage Appendix C Non-Windows System Setup Page File Sharing File and Printer SharingWindows 98 and Me Page Appendix D File and Printer Sharing Page Appendix D File and Printer Sharing Page Appendix D File and Printer Sharing Printer Sharing Windows Macintosh Glossary ISP Internet Service Provider MAC Media Access Control AddressEthernet Network FirewallWeca Wireless Ethernet Compatibility Alliance Wlan Wireless Local Area NetworkRouter TCP/IP Transmission Control Protocol/Internet ProtocolPage Class B Equipment Regulatory Compliance NoticesModifications Page Limited Warranty Actiontec Electronics, Inc North Mary Avenue Sunnyvale, CA Limited Warranty