Actiontec electronic R7000M user manual Frequently Asked Questions

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Chapter 6 Troubleshooting and FAQs

Frequently Asked Questions

I’ve run through the setup of the Modem and put in all my user information correctly, but the Modem won’t connect. What do I do?

Different ISPs use different formats for their user names. There is an addendum on the back of the “Start Here” guide with hints about entering a user name. This information can also be found on our support site: www.actiontec.com/support.

I have run out of Ethernet ports on my Modem. How do I add more com- puters?

To add more computers, install an Ethernet hub, switch, or wireless access point. Connect a standard Ethernet cable from the UPLINK port of the hub, switch, or wireless access point to the Yellow port (marked “2:) on the Modem.

What connection speeds does the Modem support?

The two LAN connections on the Modem are auto-switching, and support speeds of 10/100Mbps. The WAN connection supports V.92, V.90, and K56flex analog dial-up standards.

Is the Modem flash-upgradeable? How do I do it?

Yes, the firmware is flash-upgradeable. You can find a link to the firmware site in the Utilities screen of the Web configurator (see chapter 5 “Utilities”).

Does the Modem function as a cable or DSL modem?

No. The Modem only acts as an analog router to share a dial-up connection. It is NOT a Broadband device.

I use my laptop at work and at home. Is there something special I need to do to make it work in both places?

Yes. You must reconfigure the network settings (Workgroup, Domain, Password, User name, IP addressing or any other specific settings used by your company). Third party software, such as NetSwitcher, can be used to automatically switch between different configurations.

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Contents Dual PC Modem Table of Contents File and Printer Sharing Limited WarrantyGlossary Introduction1 Package ContentsMinimum System Requirements Front Panel Modem FeaturesPower Light Modem LightRear Panel Reset SwitchPower Port PortPhone Port Technical SupportLine Port Actiontec Electronics, IncSetting Up Modem Connecting the First ComputerPage Setting Up the Modem Page Setting Up the Modem Page Setting Up the Modem Page Configuring the Modem Page Connecting a Second Computer Page Setting Up the Modem Page Basic Setup Basic SetupDOD & Disconnect After Idle… Dial X To Reach an Outside LineDial X To Disable Call Waiting Page Custom Setup Custom SetupLAN IP Address Dhcp Server ConfigurationDhcp Server Beginning IP Address Setting the IP Address RangeSave Configuration Ending IP AddressStatus DiagnoseRestore Default Settings Utilities5 Upgrade Firmware Active User ListSlow Speed/Dropped Connections Troubleshooting Frequently Asked QuestionsTroubleshooting Windows 98, 98SE, and MeWindows 2000 and XP Placing the My Network Place Icon on the DesktopWhat connection speeds does the Modem support? Frequently Asked QuestionsIs the Modem flash-upgradeable? How do I do it? Does the Modem function as a cable or DSL modem?What is the valid IP range I can use for my home network? How do I find out what IP address my computer is using?What is NAT and how does it protect my network? Is my Modem a firewall?No. The Modem does not support MOH Setting Up Static IP Address Windows 98 and 98 SEPage Do not include the periods they are automatically entered Enter the following numbers in the Subnet mask text box Windows Me Page Do not include the periods they are automatically entered Enter the following numbers in the Subnet mask text box Windows Page Appendix a Setting Up Static IP Address Do not include the periods they are automatically entered 192.168.0.1 Windows XP Appendix a Setting Up Static IP Address Page 198.162.0.4 Page LED Indicators Specifications BGeneral Environmental Non-Windows C System Setup ClassicPage Appendix C Non-Windows System Setup Page Windows 98 and Me File and Printer SharingFile Sharing Page Appendix D File and Printer Sharing Page Appendix D File and Printer Sharing Page Appendix D File and Printer Sharing Printer Sharing Windows Macintosh Glossary Ethernet Network ISP Internet Service ProviderMAC Media Access Control Address FirewallRouter Weca Wireless Ethernet Compatibility AllianceWlan Wireless Local Area Network TCP/IP Transmission Control Protocol/Internet ProtocolPage Modifications Regulatory Compliance NoticesClass B Equipment Page Limited Warranty Actiontec Electronics, Inc North Mary Avenue Sunnyvale, CA Limited Warranty