Actiontec electronic GT704WG user manual Frequently Asked Questions

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Chapter 9 Troubleshooting

Time out error occurs when entering a URL or IP Address

sVerify all the computers are working properly.

sEnsure the IP settings are correct.

sEnsure the Gateway is on and connected properly.

sVerify the Gateway’s settings are the same as the computer by clicking Status in the “Main Menu” screen.

sCheck the cable/DSL modem by attempting to connect to the Internet.

Frequently Asked Questions

This section includes a list of questions concerning the Gateway, and answers to those questions.

General

I have run out of Ethernet ports on my Gateway. How do I add more computers?

Plugging in an Ethernet hub or switch expands the number of ports on the Gateway. Run a standard Ethernet cable from the “Uplink” port of the new hub or switch to an Ethernet port on the Gateway.

Which protocols does the Gateway support?

The internal LAN connections support multiple protocols (e.g. TCP/IP, NetBEUI, IPX/SPX, and AppleTalk). The External WAN connection supports only TCP/IP.

Which connection speeds does the Gateway support?

The LAN connections on the Gateway support 10/100 Mbps. The WAN connec- tion supports 8 Mbps, because of the physical restrictions placed on broadband connections. The 802.11g wireless connection supports up to 54 Mbps connec- tion speeds (depending on signal quality, environmental factors, and physical distance).

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Contents Wireless DSL Gateway Table of Contents Configuring the Gateway’s Utilities Configuring Security SettingsConfiguring Parental Controls TroubleshootingLimited Warranty 109 SpecificationsGlossary Service Acronyms 103 107This page left intentionally blank Package Contents Introduction1Features Minimum System RequirementsGetting to Know the Gateway DSL Light Power LightWireless Light Internet LightDSL Port Reset SwitchEthernet Ports USB PortPower Switch Power PortPower port is used to connect the Power cord to the Gateway Power switch is used to power the Gateway on and offTo access the Quick Setup screens Performing a Quick SetupAccessing Quick Setup Screens Then press Enter on the keyboardPage Performing a Quick Setup Changing the Password Performing a Quick Setup This page left intentionally blank Viewing Gateway’s Status Broadband Connection StatusPage Viewing the Gateway’s Status Network Status Configuring4 Wireless Settings Accessing Wireless SetupPage Configuring Wireless Settings Basic Wireless Setup Wireless Advanced SettingsWEP WEP+802.1x WPA Page Wireless Status This page left intentionally blank Configuring5 Advanced Settings Accessing Advanced Setup ScreensPage Configuring Advanced Settings DSL Settings Dhcp SettingsSubnet Mask Beginning IP AddressEnding IP Address Enter the IP address of the Dhcp server’s subnet mask hereDNS Dynamic or Static LAN IP AddressDomain Name DNS ServerWAN IP Address Page Configuring Advanced Settings QoS Settings Upstream Destination Rule ListQoS Settings Downstream QoS Status Remote Management/TelnetTelnet Telnet Timeout SettingRemote Management Dynamic Routing Static RoutingUPnP Universal Plug and Play USB Port DetectionTime Zone Remote Syslog CaptureThis page left intentionally blank Configuring6 Security Settings Accessing Wired Security ScreensAdmin User Name and Password See Changing the Password onFirewall Page Low Applications DMZ Hosting NAT Network Address Translation Port MappingConfiguring7 Parental Controls Accessing Parental Control ScreensServices Blocking Website Blocking Schedule Rules Configuring Parental Controls Page Configuring Gateway’s Utilities Accessing the Utilities ScreensPage Restore Default Settings Upgrade FirmwareMultiple PVC Web Activity LogSystem Log OAM Ping Test Reboot Ping TestPage LAN Connection Failure TroubleshootingTroubleshooting Cannot Connect to the InternetCMD Which protocols does the Gateway support? Frequently Asked QuestionsTime out error occurs when entering a URL or IP Address Which connection speeds does the Gateway support?Which wireless cards will work with the Gateway? Is the Gateway flash-upgradeable? How do I do it?Yes, the Gateway has a built-in DSL Modem Wireless Will my Xbox work with the Gateway?What is the valid IP range I can use for my home network? How do I find out what IP address my computer is using?Connections No. Follow these steps to refresh your IP addressYes, if the application is designed to run over a network How many computers can be connected through the Gateway?Security What is the default username for the Gateway?What is NAT and how does it protect my network? Does the Gateway function as a firewall?This page left intentionally blank Reference Locating Computer InformationLocating Windows Operating System Files Appendix a Reference Click Search Switching to Static IP On the Computer Windows 98 SEPage Do not include the periods they are automatically entered Windows Me Enter the following numbers in the Subnet mask text boxAppendix B Switching to Static IP on the Computer Do not include the periods they are automatically entered Windows Page Appendix B Switching to Static IP on the Computer Do not include the periods they are automatically entered Windows XP Page Appendix B Switching to Static IP on the Computer Enter the following address in the IP Address text box Comparing DSL Service with a Dial-Up Modem Computer SecurityInternet Browsers Gateway SecurityComputer Security Electronic Security Page Specifications D GeneralPower, DSL, Internet, Ethernet, USB, Wireless Wireless Operating RangeLED Indicators EnvironmentalAccess Point Glossary100 Ssid 102 EndPoint Mapper. Uses UDP 135 and TCP Service AcronymsService Acronym Definitions Uses TCP IMAP, IMAPv3DSuses UDP 445 and TCP 445 -GCuses TCP Smtp 106 Class B Equipment Regulatory Compliance NoticesModifications 108 Limited Warranty 109110 Limited Warranty 112