Actiontec electronic R4500U user manual Troubleshooting 5 and FAQs

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Troubleshooting 5 and FAQs

This chapter contains a list of solutions to overcome problems the user may encounter, as well as answers to some of the more frequently asked questions about the Modem.

Troubleshooting

LAN Connection Failure

Ensure the Modem is properly installed, the LAN connections are correct, and the power is on.

If an Ethernet cable is being used to connect the Modem, ensure that it is a straight-through type cable, not a crossover cable.

Ensure the LAN LED is on. If not, check the LAN connections.

Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen.

Cannot Connect to the Internet

Ensure both ends of the power cord and yellow or purple cables are proper- ly connected and the status LEDs on the front panel are working properly.

If running Windows 98, check the computer’s TCP/IP settings. Select Start, Run, then enter

winipcfg

in the “Open” text box. Press Enter on the keyboard. The computer should have an IP address in the default range (192.168.0.2 through 198.168.0.254).

Ensure the Subnet Mask address is set to 255.255.255.0 by clicking Status in the “Main Menu” screen.

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Contents Home DSL Modem Table of Contents Specifications Package Contents Minimum System RequirementsModem Features Power LEDBlack Port Power Technical Support Setting Up Modem Page Setting Up the Modem Page Setting Up the Modem Page Connecting Via USB Page Setting Up the Modem Page Setting Up the Modem Page Installing Filters Page Setting Up the Modem Setting Up the DSL Connection Basic Setup Advanced Setup Connecting Additional Computers Page Setting Up the Modem Connecting Via USB Setting Up the Modem Page Using Advanced Settings Accessing Advanced SettingsPage WAN IP Address Configured as a Modem Configured as a Router Specify a Static IP Address LAN IP Address Dhcp ServerDhcp Server Configuration Services Blocking Website Blocking VPN Pass ThroughRemote Management Port ForwardingDMZ Hosting MAC Address Cloning NAT Network Address TranslationStatic Routing Status Using Utilities Web Activity Log DSL Settings Restore Default SettingsUpgrade Firmware Page Troubleshooting 5 and FAQs Frequently Asked Questions How long can I leave the Modem running? How do I upgrade the Modem’s firmware? Troubleshooting and FAQs Page Windows Me Page Troubleshooting and FAQs Windows Troubleshooting and FAQs Page Troubleshooting and FAQs Windows XP Troubleshooting and FAQs Page Troubleshooting and FAQs Page Setting Up Static IP Address Windows 98 and 98 SEPage Do not include the periods they are automatically entered Windows Me Appendix a Setting Up Static IP Address Do not include the periods they are automatically entered Windows Page Appendix a Setting Up Static IP Address Do not include the periods they are automatically entered Windows XP Page Appendix a Setting Up Static IP Address Page 198.162.0.2 Page Specifications B Certifcations MAC Address Windows 95Windows NT MacintoshProgram Port List Page Glossary IP Internet Protocol Address Ssid Page Regulatory Compliance Notices Class B EquipmentModifications Limited Warranty Return the product to In the United States Limited Warranty