AlphaShield 8350 user manual Service and Repairs, RMA Card

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AlphaGIGABIT Secure Wireless Router 8350

13.3 Service and Repairs:

In case the AlphaGIGABIT Router device is found to be defective, the Manufacturer will be obligated only to replace or repair the defective product provided that the following is determined:

?The product has not been altered or repaired without the written consent of the Manufacturer.

?The product has not failed due to misuse, improper maintenance, carelessness or physical damage.

?No other warranty or condition is implied and the Manufacturer under no circumstances is liable for any damages arising from the use of the AlphaShield Router device.

Please contact the Manufacturer at the following:

Email: tech@alphashield.com

Telephone: 1-866-722-3638

Please note that we cannot accept any returns without a proper RMA (Return Merchandise Authorization) number. An RMA number can be obtained by contacting AlphaShield Inc. prior to the shipment of the unit.

13.4 RMA Card:

AlphaShield Inc. warrants this product to be free of defects and to be fully functional for a period of 24 months from the date of original purchase. AlphaShield will repair or replace at AlphaShield Inc.'s option any unit, without cost, during this period, if the unit is found to be defective for any reason other than abuse or incorrect usage or installation. Do not try to repair the unit. Any modifications of the unit by anyone other than an authorized AlphaShield representative will void the warranty.

If an AlphaShield Router device needs repair, call AlphaShield for a RMA (Return Merchandise Authorization) number and return the defective unit, freight prepaid, along with a brief description of the problem, to the address specified by the Representative. AlphaShield will repair faulty units beyond the warranty program at a nominal charge. Contact an AlphaShield Sales Representative for details and pricing.

RMA # _______________________

Description of problem:

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Contents U n a M r e s U AlphaGIGABIT Secure Wireless Router Table of Contents Tools Important Notices Introduction Contents System Requirements Router/Switch Hardware FeaturesRouter Features AlphaShield FirewallSupport Additional FeaturesHardware Guidelines AlphaGAP LED Local Network LEDs? Select a User Name LoginQuick Start Setup? Internet Connection Setup ? To Verify your Password, re-enter it below Launch Internet Connection Setup WizardSet your Password Select Your Time Zone Configure Your Internet ConnectionAlphaGIGABIT Secure Wireless Router ? Your Password At the Set Static IPAddress Connection Setup CompleteWAN Static WAN ModeReconnect Mode Dhcp WAN ModePPPoE WAN Mode Pptp WAN Mode L2TP WAN Mode DNS And Advanced Settings LAN Settings Dhcp Dhcp SettingsAdd Dhcp Reservation MAC address Dhcp Reservations ListNumber of Dynamic Dhcp Clients Virtual Server AdvancedSpecial Applications Application Level Gateway ALG ConfigurationsSpecial Applications Rules List Add/Edit Special Applications RuleAdd/Edit Game Rule GamingGame Rules List ? Enter the TCP Ports to Open ? Enter the UDP Ports to OpenStreamEngine Network Optimization StreamEngine SetupRoute List RoutingAdd/Edit Route Enabled Access ControlPolicy Wizard Add New PolicySelect Machine Choose Policy NameSelect Schedule Select Filtering Method Configure Web Access LoggingAllowed Web Site List Web FilterAdd/Edit Web Site MAC Address Filters Filter SettingsAdd MAC Address MAC Address ListScheduled AlphaGAP FirewallInbound Filter Rules List Inbound FiltersAdd Inbound Filter Rule Add/Edit Schedule Rule SchedulesSchedule Rules List ? Enter the Schedule NameTools AdminRestore Settings button Save and Restore SettingsUSB File Sharing UPnPSet the Date and Time Time ConfigurationTime Syslog Print Server Setup? Account Name Enter the account name for sending email Email SettingsEmail Log When Full or on Schedule System System CommandsManual Upgrade Firmware Version Firmware UpgradeFirmware Upgrade Notification Options Firmware? Enter Host Name Dynamic DNSStatus ? Default Gateway of the WAN portDevice Info GeneralLAN Routing TablePrint Server Status ? Click Apply Log Settings Now to ContinueLogs Log OptionsNetwork Traffic Stats StatisticsLAN Statistics WAN StatisticsActive Sessions LAN Port StatusSwitch Forwarding Glossary Carrier Sense Multiple Access/Collision Detect CSMA/CD AlphaGIGABIT Secure Wireless Router Graphical user interface GUI Kbyte Kilobyte AlphaGIGABIT Secure Wireless Router AlphaGIGABIT Secure Wireless Router AlphaGIGABIT Secure Wireless Router Technical Specifications Warranty 13.1 100% Unhackable or Money Back GuaranteeRMA Card Service and RepairsTrademark CopyrightPatents RestrictionsReplaceable Components and Returns Customer RemediesFCC Radiation Exposure Statement FCC StatementFCC Caution IC Radiation Exposure Statement IC Statement