3Com 6412M-25-TP manual Online Technical Services, Board Service, Appendix Technical Support C-1

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Appendix C. Technical

Support

3Com provides easy access to technical support information through a variety of services. This appendix contains the following sections:

Online Technical Services

Support From Your Network Supplier

Support From 3Com Corporation

Returning Products for Repair

Accessing the 3Com ISD MIB

Contacting 3Com ISD Technical Publications

Online Technical Services

3Com offers worldwide product support 7 days a week, 24 hours a day, through the following online systems:

3Com Bulletin Board Service (3ComBBS)

World Wide Web site

3ComForum on CompuServe

3ComFacts SM automated fax service

3Com Bulletin

Board Service

 

 

3ComBBS contains

patches, software, and drivers

for all 3Com products, as well as

technical articles. This service is available

through a

modem or ISDN 7 days a week,

hours a

day.

 

 

 

 

 

Appendix

C. Technical

Support C-1

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Contents Document Number August Model Number 6412M-25-TP EMC Directive Ii 25 Mbps ATM Module Installation and Users GuideCanadian Emissions Requirements ComplianceIii Vcci Class 1 ComplianceDisclaimer Copyright StatementIv 25 Mbps ATM Module Installation and Users Guide TrademarksIBM Contents Vi 25 Mbps ATM Module Installation and Users Guide ISDIndex Figuresvii UTPViii 25 Mbps ATM Module Installation and Users Guide Tables TablesMbps ATM Module Installation and Users Guide Who Should Use This Guide How to Use This GuideContents of This Guide This Guide Prerequisite KnowledgeTermATM Control Point used in this Backpressure GuideText Convention BoldRelated Documents 3Com DocumentsONcore Distributed Management Module Users- ProvidesGui Reference Documents Overview FeaturesInstallation 25 Mbps ATM Module Installation and Users GuideSET ATM I/O Module FunctionsInterfaces Supported UNIFor Campus NetworkingModule InstallationUnpacking 4000 Installation SummaryInstallation activities LEDInstalling the Module in an ONcore Hub InstallationInstalling the Module in an ONcore Hub OFF Module EjectorsBlank Panel Installing the Module in a CELLplex 4000 Expansion UnitCELLplex 4000 Module Ejectors TheCELLplex Installation Users GuideInstalling the Module in a CELLplex 4000 Expansion Unit Connecting ATM Devices 10 25 Mbps ATM Module Installation and Users GuideCabling Up UTP/FTP/STP Cabling Information Trunk PatchType Attenuation Class 100 Allowable Distance meters 12 25 Mbps ATM Module Installation and Users GuideCabling Distances TypeVia Building Wiring Connecting Devices to the ATM PortsDirect Cabling 14 25 Mbps ATM Module Installation and Users GuideRD+ ConnectorsSignal Cables16 25 Mbps ATM Module Installation and Users Guide Twisted-Pair CableNon-ATM Forum Compliant UNI Devices RD+ TD+ Port Non-Compliant 25.6-Mbps Device18 25 Mbps ATM Module Installation and Users Guide Parameters ConfigurationFlowcontrol SlotPort ModeExample Configuration Settings25 Mbps ATM Module Installation and Users Guide Saving Configuration Settings Port InformationPort Network Operation Module Installation Users Guide Front PanelColor State Meaning LED Name Color State Front Panel CELLplex TroubleshootingVerifying LED Operation ONcoreDoes PortLight IdleCause Port Status PossibleAction Port StatusNot Light Yellow During Traffic Status LEDDuring Traffic Reset ResetChapter Troubleshooting Slot OnlyWhen Determining the Failing Component Using a Wrap Test Replacing 6412M-25-TP Modules General Specifications Electrical SpecificationsEnvironmental Specifications Weight Lbs 1.5 kg SpecificationsAppendix B. ATM Components B-1 Appendix B. ATM Components25 Mbps ATM Module Installation and Users Guide Online Technical Services Board ServiceAppendix Technical Support C-1 Isdn AccessDigital Modem ModemAppendix C. Technical Support C-3 3ComFacts Automated Fax ServiceSite 3ComForum on CompuServeCountry Telephone Support From Your Network Supplier Support From 3Com CorporationAppendix C. Technical Support C-5 These numbers are toll-free Appendix C. Technical Support C-7 Returning Products for RepairMIB Contacting 3Com ISD Technical PublicationsIndexX-1 IndexIndexX-2 IndexX-3 IndexX-4 Limited Warranty Limited Warranty3Com Corporation

6412M-25-TP specifications

The 3Com 6412M-25-TP is a powerful and robust networking solution tailored for small to medium-sized businesses and enterprises looking to enhance their network infrastructure. This Layer 2 managed switch is designed to facilitate efficient data communication while providing a variety of features that ensure optimal performance and security.

One of the main features of the 3Com 6412M-25-TP is its support for up to 24 10/100 Mbps Ethernet ports, enabling high-speed connections for multiple devices. Additionally, it provides two Gigabit Ethernet uplink ports, allowing for seamless integration with high-bandwidth applications and better connectivity options. The switch is particularly praised for its ability to handle heavy traffic loads while maintaining low latency, making it suitable for environments requiring reliable and fast data transmission.

In terms of technologies, the 3Com 6412M-25-TP employs advanced switching capabilities, which help in forwarding data efficiently within the network. It features support for VLANs (Virtual Local Area Networks), allowing network administrators to segment traffic and improve security. This ability also enhances broadcast control and aids in managing network congestion. Quality of Service (QoS) features further refine traffic management by prioritizing critical applications, ensuring that latency-sensitive services, such as VoIP and video conferencing, receive the bandwidth they need.

Another notable characteristic of the 3Com 6412M-25-TP is its user-friendly web management interface, which facilitates straightforward configuration and monitoring of the switch. This interface enables administrators to manage settings efficiently, track performance, and diagnose issues in real-time. Additionally, the switch supports SNMP (Simple Network Management Protocol), providing further options for network management and monitoring via external software solutions.

With a compact design, the 3Com 6412M-25-TP can be easily integrated into existing network setups without requiring excessive space. Its reliability and performance make it a trustworthy choice for businesses aiming to bolster their network capabilities. The combination of speed, management features, and security makes the 3Com 6412M-25-TP a valuable and versatile addition to any organization's networking arsenal.