Key features include, MobileCare is ideal for

First, we build the best possible Notebooks.

Then we back them up with the best possible support.

Toshiba’s warranty and support services.

We know how important Notebooks are to users. That’s why we aim to build reliability into every device at every stage.

Still, the fact is the mobile working environment can be tough. Temperature extremes, impacts, over-packed bags and spilt liquids can all put a Notebook out of action. And sometimes, despite our best efforts, a few Notebooks – fewer than any other manufacturer’s – develop problems.

To minimise any downtime, we’ve set up a service and support network that covers both Australia and New Zealand. It is dedicated to mobile computing. We’ve also developed a variety of warranty options to provide extra levels of comfort.

MobileCare – dedicated Toshiba Service Centres.

MobileCare centres are staffed by technical experts who provide service purely for Toshiba products. Their role - provide full support for Toshiba warranty and service solutions.

Key features include:

Three day in-depot repair target for standard warranty claims.

National single point of contact and courier management.

1.They can integrate support for other products, such as servers and printers.

2.They can provide service upgrades, such as priority service and dedicated support offerings on top of the standard warranty programs provided by Toshiba.

Key features:

Three day in-depot repair target for standard warranties.

The convenience of walk-in locations for basic warranty service (visit www.isd.toshiba.com.au for specific locations and contact details).

Multi-vendor support.

Technical services on the Web

For quick and easy self-help tips and advice, visit the support section of Toshiba’s website at www.isd.toshiba.com.au or (NZ) www.toshiba.co.nz.

You’ll find the latest information about your Notebook, and a list of service contacts for emergencies.

Toshiba’s entire range of mobile products. In fact, the service was rated Top 2 by a ROAM magazine survey in November, 2005*.

Support centre staff have a simple objective

–solve the majority of Toshiba-connected queries during the first call. When an issue can’t be resolved, staff will provide a referral to the most convenient service centre for both warranty and non-warranty services.

*ROAM Magazine (AU) November/December Edition 2005

Walk-in locations in Sydney, Melbourne, Brisbane, Auckland and Perth.

SMS and e-mail job-status updates. ISO9002 certified.

MobileCare is ideal for:

Stand alone Notebook users.

Small and medium business customers who manage their own support.

Outsourcing IT Helpdesk repairs.

Providing national support coverage for fleets.

Support for customers seeking total IT solutions.

Tailored service and support solutions.

Total cost of ownership (TCO) sales & service solutions.

Warranty additions and upgrades§

Sometimes the standard warranty* might not cover your specific needs. So we’ve developed a set of upgrades that provide extra cover (and comfort). They’re available

Telephone Support Centre

Toshiba has a dedicated, locally based Notebook support centre. It was established specifically to help customers

resolve product and warranty issues over the phone. The centre is staffed by a knowledgeable team who are familiar with

Australia: 1800 021 100 Mon-Fri 7am-7pm (AEST)

New Zealand: 0800 445 439

Mon-Fri 9am-7pm

ProCare – authorised Toshiba Service Centres.

ProCare centres are Toshiba-authorised independent IT businesses that can tailor sales and service solutions, either locally or nationally. They aim to provide the same high standard of service as MobileCare, with two additional benefits.

from all authorised resellers and service centres, and can be purchased over the phone from Toshiba’s support centre.

§Note: Terms and conditions apply to all warranties and service programs, see www.isd.toshiba.com for details.