Black Box KVT319A, KVT317A, KVT315A manual Troubleshooting Calling Black Box, Shipping and Packaging

Page 18

ServView KVM Drawer (1U) with Trackball or GlidePoint Mouse and LCD

5. Troubleshooting

5.1 Calling Black Box

If you determine that your ServView KVM Drawer is malfunctioning, do not attempt to alter or repair the unit. It contains no user- serviceable parts. Contact Black Box at 724-746-5500.

Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if you have a complete description, including:

the nature and duration of the problem.

when the problem occurs.

the components involved in the problem.

any particular application that, when used, appears to create the problem or make it worse.

5.2 Shipping and Packaging

If you need to transport or ship your ServView KVM Drawer:

Package it carefully. We recommend that you use the original container.

If you are shipping the ServView KVM Drawer for repair, make sure you include everything that came in the original package.

Before you ship, contact Black Box to get a Return Authorization (RA) number.

Page 18

724-746-5500 blackbox.com

Image 18
Contents ServView KVM Drawer 1U with Trackball or GlidePoint Mouse Trademarks Used in This Manual FCC and IC RFI Statements Blackbox.com Table of Contents Specifications Specifications Overview Introduction What’s IncludedOverview Hardware Description 1 KVT315A, KVT317A, KVT319AServView KVM Drawer KVT319A-WIDE assembly 2 KVT319A-WIDEInstallation How to Use the Slides with the KVT319A-WIDE Installing the LCD keyboard drawer into the rackPull out the left and right inner slide members Complete the installation Connect to a Server via USB Interface Membrane switches Operation On-Screen Display OperationDVI-D Option DVI-D optionTroubleshooting Calling Black Box Shipping and PackagingBlack Box Tech Support FREE! Live /7