Compaq ML350 Service and Support Offerings CarePaq, Hardware Services 4-Hour On-site Service

QuickSpecs

Compaq ProLiant ML350 Generation 2

Service and Support Offerings (CarePaq

Services)

Hardware Services 4-Hour On-site Service
9 x 5 Coverage, 3 Years (2-5-2 Part Number for Canada)	FP-EL4HR-36
9 x 5 Coverage, 3 Years (6-3 Part Number for U.S.)	162676-002
9 x 5 Coverage, 3 Years (6-3 Part Number for EMEA)	324416-022
24 x 7 Coverage, 3 Years (2-5-2 Part Number for	FP-EL724-36
Canada)
24 x 7 Coverage, 3 Years (6-3 Part Number for U.S.)	162675-002
24 x 7 Coverage, 3 Years (6-3 Part Number for EMEA)	376910-022
Installation & Start-up Services
Hardware Installation (2-5-2 Part Number for Canada)	FP-ELINS-IN
Hardware Installation (6-3 Part Number for US)	401791-002
Server Installation and Set-Up (Installation of the server,	204563-022
installation of the appropriate service tools, check to
ensure device SW and firmware is loaded and
installation of the operating system software (6-3 Part
Number for EMEA)
Pre-installation planning; unpack equipment, install most	240013-002
current Compaq HW options internal to server at same
time of server installation; assemble & test; basic user
information provided; Install & configure basic
functionality of Win NT Operating System plus up to 1
day start-up activity, configure print & network access
services, and orientation (6-3 Part Number for U.S.)
Pre-installation planning; unpack equipment, install most	FM-MSTEC-01
current Compaq HW options internal to server at same
time of server installation; assemble & test; basic user
information provided; Install & configure basic
functionality of Win NT Operating System plus up to 1
day start-up activity, configure print & network access
services, and orientation (2-5-2 Part Number for Canada)
Pre-installation planning; unpack equipment, install most	240008-002
current Compaq HW options internal to server at same
time of server installation; assemble & test; basic user
information provided; Install & configure basic
functionality of Novell NetWare Operating System plus
up to 1 day start-up activity, configure print & network
access services, and orientation (6-3 Part Number for
U.S.)
Pre-installation planning; unpack equipment, install most	FM-NSTEC-01
current Compaq HW options internal to server at same
time of server installation; assemble & test; basic user
information provided; Install & configure basic
functionality of Novell NetWare Operating System plus
up to 1 day start-up activity, configure print & network
access services, and orientation (2-5-2 Part Number for
Canada)
CarePaq Priority Services for ProLiant Servers –
Priority Level
9 x 5 HW, 4-hr response, Next Available HW engineer; 9	239928-002
x 5 Bronze Software Support 2-hr response for Windows
NT, Windows 2000, Professional, Server or Advanced
Server Operating System, Next Available Specialist (6-3
Part Number for U.S.)

DA - 10960 Worldwide QuickSpecs — Version 39 — 2.13.2003 Page 35