Help & Support
Power
Symptom | Problem | Solution |
Computer will not turn on.
Line voltage selection switch is not in the proper position for your region (115V/230V).
Set the line voltage selection switch to the correct setting for your region, or call Compaq Technical Support for assistance. Refer to your Limited Warranty for details.
Computer is not connected | Connect to an external |
to an external power source. | power source. Ensure that |
| cables connecting the |
| computer to the external |
| power source are plugged in |
| properly. |
|
|
Drive power, data, or power | Reseat drive power, data, |
supply cables may not be | and power supply cables. |
properly connected. |
|
|
|
Wall outlet is defective. | Test the outlet by connecting |
| a different electrical device |
| to the outlet. |
“Illegal Operation has | Software being used is not |
Occurred” error message is | |
displayed. | version of Windows. |
Verify that the software is certified by Microsoft for your version of Windows (see program packaging for this information).
Configuration files are | If possible, save all data, |
corrupt. | close all programs, and |
| restart your computer. If the |
| error message returns, |
| press the Help G button on |
| the keyboard to access the |
| Compaq Help & Support |
| Center and select Undo |
| harmful or unintended |
| changes to your system. |
|
|
Getting Started |