Apple MD771LL/A manual Learning More, Service, and Support, Online Resources Onscreen Help

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Learning More, Service, and Support

If your Mac Pro needs service, take it to an Apple Authorized Service Provider or contact Apple for service. You can find more information about your Mac Pro through online resources, onscreen help, System Profiler, or Apple Hardware Test.

If you didnÕt order AirPort or Bluetooth wireless technology with your Mac Pro, contact an Apple Authorized Service Provider or an Apple Store.

Online Resources

For online service and support information, go to www.apple.com/support. Choose your country from the pop-up menu. You can search the AppleCare Knowledge Base, check for software updates, or get help from AppleÕs discussion boards.

Onscreen Help

You can often find answers to your questions, as well as instructions and troubleshooting information, in Mac Help. Choose Help > Mac Help.

System Profiler

To get information about your computer, use System Profiler. System Profiler shows you which hardware and software is installed, the serial number and operating system version, how much memory is installed, and more. To open System Profiler, choose Apple ( ) > About This Mac from the menu bar and then click More Info.

Apple Hardware Test

You can use Apple Hardware Test to diagnose hardware problems on your Mac Pro. For more information, see ÒUsing Apple Hardware TestÓ on page 63.

66Chapter 4 Troubleshooting

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Contents User’s Guide Page Contents Regulatory Compliance Information IndexSetting Up Your Mac Pro Getting StartedPosition your computer and display Plug in the power cord Connect the display Port Connect an Ethernet cable Connect the keyboard and mousePlug the mouse into a USB port on the keyboard KeyboardMouse Use Setup Assistant Need Help Setting Up?Using a Wireless Keyboard and Mouse Turn on your Mac ProPutting Your Mac Pro to Sleep or Shutting It Down Putting Your Mac Pro to SleepShutting Down Your Mac Pro To wake your computer from sleep, do one of the followingGetting to Know Your Mac Pro Getting the Latest InformationBasic Features on the Front of Your Mac Pro FireWire 400 and 800 ports Ports and Connectors on the Back of Your Mac Pro Power socket More Ports and Connectors on the Back PCI Express expansion slots Internal Expansion Options Optical drives Getting Answers More InformationTo open Mac Help Open System Preferences by choosing Apple S ystem Page Working Inside Your Computer Opening the Computer Unplug all the cables and the power cord from the computer Lift the latch while holding the side panel Remove the side panel Installing Memory To install memory Top memory card Working Inside Your Computer Place the side panel in the slot and then push to close Push the latch down to secure the side panel Installing Internal Storage Devices Installing Sata 3 Gbit/s Hard Disk DrivesTo install a hard disk drive Position the connectors towards the rear Replace the side panel and push the latch down to secure it Replacing the Optical Drive To replace the optical driveWorking Inside Your Computer Four extra screws Power cable middle connector Ribbon cable end connector Replace the side panel and push the latch down to secure it To install a PCI Express card Adding PCI Express CardsAbout PCI Express Cards Port access cover Did You Know?-Installing a Full-Length PCI Card Port access opening PCI Express slotReplacing the Internal Backup Battery To replace the batteryWorking Inside Your Computer Page Problems with Your Mac Pro Computer won’t respond or the pointer won’t moveComputer won’t turn on or start up You are unable to eject a disc If that doesn’t workStatus light flashes and the computer won’t start up Problems with Software You have a problem with a software programTo force an application to quit Problems with AirPort Wireless Communication To check for updated softwareKeeping Your Software Up to Date Problems with Your Display No image appears on the screenAfter you change the screen resolution, desktop icons move Screen image appears dim or flickersScreen freezes Problems with Your Internet ConnectionTo use Network Diagnostics Light on the front of the display is flashingCable Modem, DSL, and LAN Internet Connections Turn the modem off and on to reset the modem hardwareCheck System Preferences settings PPPoE ConnectionsNetwork Connections Using Apple Hardware Test To use Apple Hardware TestInstalling Applications Reinstalling the Software That Came with Your ComputerInstalling Mac OS To install Mac OSMaximizing Ethernet Performance System Profiler Learning More, Service, and SupportOnline Resources Onscreen Help Apple Hardware TestAppleCare Service and Support Information Country Phone WebsiteLocating Your Serial Number Processor Processor and Memory SpecificationsRandom-access memory RAM AppendixVideo Display Modes SuperDrive DVD+R DL/DVD±RW/CD-RW SpecificationsGraphics Card Data formatsUSB Specifications FireWire SpecificationsEthernet Specifications Bluetooth 2.0+EDR Specifications OptionalPower Compatibility AirPort Extreme Specifications OptionalOptical Digital Audio Specifications Optical digital audio outAnalog Audio Specifications Analog audio out using the headphone jack typical valuesAnalog audio line in typical values Power Supply Power Requirements for Expansion Cards and PeripheralsBattery System Clock and BatteryDimensions and Operating Environment DimensionsSafety, Maintenance, and Ergonomics General Maintenance Apple and the EnvironmentTo keep your optical drive working properly Protecting Your Optical DriveMaintaining Your Display To maintain your display and ensure its long lifeImportant Ergonomic and Health-Related Information Forearms and hands in a straight line Avoid Hearing Damage Compliance Statement Wireless Radio Use Korea Mouse Statement Apple and the Environment Disposal and Recycling Information Taiwan European Union-Disposal Information Page Index Index