Apple EMac manual Troubleshooting5

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Troubleshooting5

Occasionally you may have problems while working with your eMac. This chapter gives you some solutions to try when you have a problem.

Most problems occur because your software isn’t properly set up or you’re using software that isn’t compatible with the version of the Mac OS (system software) installed on your computer. Other less likely sources include problems with the Mac OS or problems with your computer’s hardware, such as the memory or hard disk.

When you experience a problem with your computer, it’s important to remember that there is usually a simple and quick solution. When you encounter a problem, be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include:

•The applications you were using when the problem occurred. Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.

•Any software that you recently installed. Certain applications install extensions that may not be compatible with the Classic environment.

•Any new hardware (such as additional memory or a peripheral) that you connected or installed.

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Contents User’s Guide Page Contents Troubleshooting Replacing the Internal Backup BatteryProblems That Prevent You From Using Your Computer Other ProblemsGetting Started Setting Up Your eMac Power button Adjusting Your Display Where to Go From HerePut Your eMac to Sleep What to Do When You Have Finished Using Your eMacShut Down Your eMac Page For the Latest Information Using the Applications That Came With Your eMacEMac Front View Stereo speakers EMac Side View Headphone port Learning About Mac OS Customizing Your Desktop and Setting Your Preferences To set up a printer Connecting to a PrinterTo check for updated software Playing a CD and Connecting HeadphonesKeeping Your Software Up to Date Monitoring PrintingConnecting to a Network Connecting a Digital Videocamera or Other FireWire DeviceConnecting to the Internet Transferring Files to Another ComputerTo force an application to quit When an Application FreezesTo use Mac OS Help Getting Answers to Your Questions Using Mac OS HelpUsing Your Computer Universal Serial Bus USB Using USB DevicesFor More Information on USB Using Multiple USB Devices at the Same TimeThese are some of the things you can do with FireWire FireWireFireWire Target Disk Mode Using FireWire DevicesFor More Information on FireWire How AirPort Provides Wireless Internet Access AirPort Extreme Wireless Internet and NetworkingEthernet 10/100Base-T Bluetooth Wireless TechnologyFor More Information on AirPort External Video Support VGA, Composite, and S-Video For More Information on Using EthernetConnecting an External Display or Projector Connecting a Television, VCR, or Other Video Device Using Your Optical DriveFor More Information on Using an External Display or TV To connect a TV, VCR, or other video device to the eMacEjecting a Disc Inserting a CD or DVD DiscTo eject a disc, do one of the following Recording CD-R and CD-RW Discs Playing DVD DiscsFor More Information To record music to a CD-R or CD-RW discRecording Information on a DVD Keyboard ControlsTo burn an iDVD project to a blank DVD To record data to a DVD-R discSecuring Your Computer Enhancing Your Computer Installing Additional MemoryTo install additional memory Enhancing Your Computer Making Sure Your Computer Recognizes the New Memory To install an AirPort Extreme Card in your eMac Installing an AirPort Extreme CardEnhancing Your Computer Enhancing Your Computer Replacing the Internal Backup Battery To replace the internal backup battery Enhancing Your Computer Enhancing Your Computer Enhancing Your Computer Troubleshooting5 If the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your ComputerIf the computer won’t turn on or start up Reinstalling Applications and Classic Support Reinstalling Mac OSTo restore all of your computer’s software Restoring Your Computer’s SoftwareIf you have a problem with an application Other ProblemsIf you have trouble using AirPort wireless communication If you have problems with your Internet connectionApple Hardware Test If your date and time settings get lost repeatedlyTo use Apple Hardware Test Locating Your Product Serial Number Specifications Page To clean your eMac screen, do the following Cleaning Your eMac DisplayCarrying Your eMac Safety Instructions for Setting Up and Using Your ComputerEnergy Star Compliance Apple and the EnvironmentKeyboard ErgonomicsBefore you connect to the Internet There are four kinds of Internet connectionsTo find the settings on a Mac OS 9 computer To find the settings on a Mac OS X computerTo find the settings on a Windows PC To set up a DSL or cable modem or a LAN connection Setup Assistant WorksheetSelect how your computer connects to the Internet IP Address Subnet Mask Router Address If you selected Using DHCP, enter the followingSetting Up Your Internet Connection Manually Dial-Up Connection To set up Network preferences for the internal modem portTo test your Internet configuration DSL, Cable Modem, or LAN Internet Connections To set up Network preferences for the built-in Ethernet port To set up a manual configuration Manual ConfigurationTo set up a Dhcp configuration Dhcp ConfigurationTo set up a PPPoE connection PPPoE ConfigurationAppendix C Connecting to the Internet Setting Up an AirPort Extreme Connection Manually AirPort Extreme Wireless ConnectionTo check if you have access to an AirPort Extreme network Appendix C Connecting to the Internet To test your AirPort Extreme connection Cable Modem, DSL, and LAN Internet Connections Troubleshooting Your ConnectionPPPoE Connections Network Connections Industry Canada Statement FCC Compliance StatementVcci Class B Statement European Community Laser Information Battery Disposal InformationKorea Statement High-Risk Activities Warning Exposure to Radio Frequency EnergyInformation You Need in the United States Information You Need in the United Kingdom Information You Need in Australia Page Index Index Video out port 15, 30 volume controls