Apple EMac manual Other Problems, If you have a problem with an application

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Other Problems

If you have a problem with an application

•For problems with software from a manufacturer other than Apple, contact the manufacturer. Software manufacturers often provide updates to their software on their websites. You can configure your eMac to automatically check for and install the latest Apple software using the Software Update pane of System Preferences. For more information, choose Help > Mac Help and search for “software update.”

If you have trouble using AirPort wireless communication

•Make sure you have properly configured the software according to the instructions that came with your AirPort Extreme Card or AirPort Base Station.

•Make sure the computer or network you are trying to connect to is running and has a wireless access point.

•Make sure you are within antenna range of the other computer or the network’s access point. Nearby electronic devices or metal structures can interfere with wireless communication and reduce this range. Repositioning or rotating the computer may improve reception.

•Check the AirPort signal level. There are up to four bars in the AirPort status icon in the menu bar.

•You may experience network performance problems if a microwave oven, cordless phone, or other source of interference is used frequently near your base station. To minimize interference, move the base station away from the device.

•For more information on using and troubleshooting AirPort, choose Help > Mac Help, then choose Library > AirPort Help.

If you have trouble ejecting a disc

•Quit any applications that may be using the disc and try again. If that doesn’t work, restart the computer while holding down the mouse button.

If you have problems with your Internet connection

•Make sure your telephone line or network cable is connected and functioning properly.

•If you are using a dialup Internet connection, make sure that your telephone cord is plugged into the modem port (marked with the icon W) and not the Ethernet port (marked with the icon G).

•See “Connecting to the Internet” on page 61 for information on setting up your computer to connect to the Internet. There you will find how to locate your Internet settings and the contact information for your Internet service provider (if you used the Setup Assistant to get your Internet account).

•See “Troubleshooting Your Connection” on page 77 for more information if you have problems with your Internet connection.

Chapter 5 Troubleshooting

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Contents User’s Guide Page Contents Replacing the Internal Backup Battery TroubleshootingProblems That Prevent You From Using Your Computer Other ProblemsGetting Started Setting Up Your eMac Power button Where to Go From Here Adjusting Your DisplayPut Your eMac to Sleep What to Do When You Have Finished Using Your eMacShut Down Your eMac Page Using the Applications That Came With Your eMac For the Latest InformationEMac Front View Stereo speakers EMac Side View Headphone port Learning About Mac OS Customizing Your Desktop and Setting Your Preferences Connecting to a Printer To set up a printerPlaying a CD and Connecting Headphones To check for updated softwareKeeping Your Software Up to Date Monitoring PrintingConnecting a Digital Videocamera or Other FireWire Device Connecting to a NetworkConnecting to the Internet Transferring Files to Another ComputerWhen an Application Freezes To force an application to quitGetting Answers to Your Questions Using Mac OS Help To use Mac OS HelpUsing Your Computer Using USB Devices Universal Serial Bus USBUsing Multiple USB Devices at the Same Time For More Information on USBFireWire These are some of the things you can do with FireWireFireWire Target Disk Mode Using FireWire DevicesFor More Information on FireWire AirPort Extreme Wireless Internet and Networking How AirPort Provides Wireless Internet AccessEthernet 10/100Base-T Bluetooth Wireless TechnologyFor More Information on AirPort For More Information on Using Ethernet External Video Support VGA, Composite, and S-VideoConnecting an External Display or Projector Using Your Optical Drive Connecting a Television, VCR, or Other Video DeviceFor More Information on Using an External Display or TV To connect a TV, VCR, or other video device to the eMacEjecting a Disc Inserting a CD or DVD DiscTo eject a disc, do one of the following Playing DVD Discs Recording CD-R and CD-RW DiscsFor More Information To record music to a CD-R or CD-RW discKeyboard Controls Recording Information on a DVDTo burn an iDVD project to a blank DVD To record data to a DVD-R discSecuring Your Computer Installing Additional Memory Enhancing Your ComputerTo install additional memory Enhancing Your Computer Making Sure Your Computer Recognizes the New Memory Installing an AirPort Extreme Card To install an AirPort Extreme Card in your eMacEnhancing Your Computer Enhancing Your Computer Replacing the Internal Backup Battery To replace the internal backup battery Enhancing Your Computer Enhancing Your Computer Enhancing Your Computer Troubleshooting5 If the computer won’t respond or the pointer won’t move Problems That Prevent You From Using Your ComputerIf the computer won’t turn on or start up Reinstalling Mac OS Reinstalling Applications and Classic SupportTo restore all of your computer’s software Restoring Your Computer’s SoftwareOther Problems If you have a problem with an applicationIf you have trouble using AirPort wireless communication If you have problems with your Internet connectionApple Hardware Test If your date and time settings get lost repeatedlyTo use Apple Hardware Test Locating Your Product Serial Number Specifications Page Cleaning Your eMac Display To clean your eMac screen, do the followingSafety Instructions for Setting Up and Using Your Computer Carrying Your eMacApple and the Environment Energy Star ComplianceErgonomics KeyboardThere are four kinds of Internet connections Before you connect to the InternetTo find the settings on a Mac OS 9 computer To find the settings on a Mac OS X computerTo find the settings on a Windows PC To set up a DSL or cable modem or a LAN connection Setup Assistant WorksheetSelect how your computer connects to the Internet If you selected Using DHCP, enter the following IP Address Subnet Mask Router AddressSetting Up Your Internet Connection Manually To set up Network preferences for the internal modem port Dial-Up ConnectionTo test your Internet configuration DSL, Cable Modem, or LAN Internet Connections To set up Network preferences for the built-in Ethernet port Manual Configuration To set up a manual configurationDhcp Configuration To set up a Dhcp configurationPPPoE Configuration To set up a PPPoE connectionAppendix C Connecting to the Internet Setting Up an AirPort Extreme Connection Manually AirPort Extreme Wireless ConnectionTo check if you have access to an AirPort Extreme network Appendix C Connecting to the Internet To test your AirPort Extreme connection Cable Modem, DSL, and LAN Internet Connections Troubleshooting Your ConnectionPPPoE Connections Network Connections Industry Canada Statement FCC Compliance StatementVcci Class B Statement European Community Battery Disposal Information Laser InformationKorea Statement High-Risk Activities Warning Exposure to Radio Frequency EnergyInformation You Need in the United States Information You Need in the United Kingdom Information You Need in Australia Page Index Index Video out port 15, 30 volume controls
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