A program is designed for an earlier version of Microsoft® Windows®
Run the Program Compatibility Wizard:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to
Windows Vista®
1.Click Start 
→ Control Panel→ Programs→ Use an older program with this version of Windows.
2.In the welcome screen, click Next.
Follow the instructions on the screen.
Windows® 7
1.Click Start 
→ Control Panel→ Programs→ Programs and Features→ Use an older program with this version of Windows.
2.In the welcome screen, click Next.
Follow the instructions on the screen.
Other software problems
Back up your files immediately
Use a
CHAPTER 6: TROUBLESHOOTING
Save and close any open files or programs and shut down your computer through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive pop‑up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an
Check the software documentation or contact the software manufacturer for troubleshooting information:
•Ensure that the program is compatible with the operating system installed on your computer.
•Ensure that your computer meets the minimum hardware requirements needed to run the software. For more information see the software documentation.
•Ensure that the program is installed and configured properly.
•Verify that the device drivers do not conflict with the program.
•If necessary, uninstall and then reinstall the program.
Run the PSA Diagnostics:
If all the tests run successfully, the error condition is related to a software problem.
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