Thank you for choosing a B-52 sound product. B-52 manufactures some of the world’s best sounding and most reliable professional speaker systems, amplifiers and components. E.T.I. Sound Systems, Inc., makers of B-52, takes great pride in thoroughly testing each B-52 product prior to shipment.
B-52 CABINETS: E.T.I. Sound Systems, Inc. offers a LIFETIME warranty (effective on or after January 1, 2002) to the original purchaser that B-52's cabinet construction will be free from defects in material and workmanship. A dated sales receipt will establish coverage under this warranty. This warranty does not cover service or parts to repair damage caused by neglect, abuse, normal wear and tear and cosmetic appearance to the cabinetry not directly attributed to defects in materials or workmanship. Also excluded from coverage are damages caused directly or indirectly due to any service, repair(s), or modifications of the cabinet which has not been authorized or approved by ETI Sound Systems, Inc. If this product is defec- tive in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above. IMPORTANT: The included MATRIX-200 suitcase does not constitute a cabinet under this warranty. The suitcase is covered by a 90-DAY warranty against manufacturing defects.
LOUDSPEAKER AND MID-RANGE COMPONENTS: E.T.I. Sound Systems, Inc. warrants the original pur- chaser that B-52 low and mid-frequency loudspeaker units will be free from defects in materials and work- manship for a period of (5) FIVE YEARS from the original purchase date (effective on or after January 1, 2002). A dated sales receipt will establish coverage under this warranty. This warranty will automatically terminate (5) years after the original retail sales date. This (5) five-year warranty does not cover service or parts to repair damage caused by accident, disaster, misuse, abuse, burnt voice-coils, over-powering, neg- ligence, inadequate packing or shipping procedures and service, repair or modifications of the component which has not been authorized or approved by E.T.I.. This warranty is in lieu of all other expressed war- ranties. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.
HIGH-FREQUENCY DEVICES: E.T.I. Sound Systems, Inc. offers a LIFETIME warranty (effective on or after January 1, 2002) to the original purchaser that B-52 high frequency (tweeters) devices will be free from defects in material and workmanship. A dated sales receipt will establish coverage under this warranty. This warranty does not warranty neglect or abuse. THE WARRANTY DOES NOT COVER NEGLECT OR PRODUCT ABUSE. The lifetime warranty on high-frequency devices does not cover service or parts to repair damage caused by accident, disaster, misuse, abuse, negligence, inadequate packing or shipping proce- dures or service, repair or modifications of the product which has not been authorized or approved by E.T.I. This warranty is in lieu of all other expressed warranties. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.
AMPLIFIERS: E.T.I. Sound Systems, Inc. warrants the original purchaser that B-52 amplifiers will be free from defects in material and workmanship for a period of (2) TWO YEARS from the original purchase date (effective on or after January 1, 2002). A dated sales receipt will establish coverage under this warranty. This warranty will automatically terminate (2) years after the original retail sales date. This (2) two-year warranty does not cover service or parts to repair damage caused by accident, disaster, misuse, abuse,
over-powering, negligence, inadequate packing or shipping procedures and service, repair or modifica- tions of the amplifier which has not been authorized or approved by E.T.I.. This warranty is in lieu of all other expressed warranties. If this product is defective in materials or workmanship as warranted above, your sole remedy shall be repair or replacement as provided above.
RETURN PROCEDURES: In the event repair or part replacement becomes necessary, follow the procedure(s) outlined below. Defective products must be shipped, together with proof of purchase, freight pre-paid and insured to the Authorized B-52 Dealer from whom you purchased the product or directly to E.T.I. Sound Systems. If a product must be returned to E.T.I. Sound Systems for warranty replacement/repair, a Return Authorization Number must be obtained from our Customer Service Department prior to shipping the product.
NEVER RETURN THE ENTIRE CABINET__JUST THE DEFECTIVE COMPONENT: Identify and remove the defective component. If you are uncertain which component is defective, or need directions for removing a component, please contact our Customer Service Department for assistance. Components which are a part of an original B-52 speaker box must be sent directly to E.T.I. Products must be shipped in the original packaging or its equivalent; in any case, the risk of loss or damage in transit is to be borne by the purchaser. The Return Authorization Number must appear in large print directly below the shipping address. Always include a brief description of the defect, along with your correct return address and telephone number. When calling to inquire about a returned product, always refer to the Return Authorization Number. If E.T.I. determines that the unit was defective in materials or workmanship at any time during the warranty period, E.T.I. has the option of repairing or replacing the product at no additional charge, except as set forth below. All replaced parts become a property of E.T.I. Products replaced or repaired under this warranty will be returned via ground-shipping-within the United States-freight prepaid. E.T.I. is not responsible for costs associated with expedited shipping, either to E.T.I. or the return of the product to the customer.
INCIDENTAL OR CONSEQUENTIAL DAMAGE: In no event will E.T.I. be liable for any incidental or conse- quential damages arising out of the use or inability to use of any B-52 product, even if E.T.I. or a B-52 dealer has been advised of the possibility of such damages, or any other claim by any other party. Some states do not allow the exclusion or limitation of consequential damages, so the above limitation and exclu- sion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
FOR YOUR PROTECTION: Please complete and mail the Purchase Information Card within (10) ten days of the date of purchase so that we may contact you directly in the event a safety notification issued in accor- dance with the 1972 Consumer Product Safety Act. In addition, we ask that you complete the brief ques- tionnaire so me may analyze your answers and in this way, help us evaluate our customer needs.
CUSTOMER SERVICE: Our dedicated staff is ready to help you with any B-52 warrant or product ques- tions you may have. Please call 323-277-4100 (9:00AM to 4:00PM Pacific Standard Time).
E.T.I. Sound Systems, INC.
3383 Gage Ave., Huntington Park, CA, 90255 | 7 |
