T R O U B L E S H O O T I N G 3
Error Code | Cause and Solution |
d06 | Double feed detected by document length and ultrasonic. |
| Check the document against the scanned image, and scan the |
| document again. |
|
|
Exx | Scanner internal error |
| Service call error. The scanner must be repaired by a service |
| engineer. Turn OFF the power, contact your service representative, |
| and notify them of the error code. |
|
|
J01 | Staple detected, document transfer stopped. |
| Open the upper scanner and remove the document. Check to see if |
| the document was scanned correctly, and scan the document again. |
|
|
J02 | Staple detected, document feed stopped. |
| Open the upper scanner and remove the document. Check to see if |
| the document was scanned correctly, and scan the document again. |
|
|
J18 | Detected a skewed document, document feed stopped. |
| Open the upper scanner and remove the document. Check to see if |
| the document was scanned correctly, and scan the document again. |
|
|
P00 | Document detected in the scanner when the power was |
| turned ON or the upper scanner was open. |
| Remove the document that was left in the scanner. (See p.11) |
|
|
P02 | Detected a document that is longer than the document that |
| is set. |
| Open the scanner and remove the document. Check to see if the |
| document was scanned correctly, and scan the document again. |
|
|
P03 | Detected a document that is shorter than the document that |
| is set. |
| Open the scanner and remove the document. Check to see if the |
| document was scanned correctly, and scan the document again. |
|
|
A complete list of error codes and solutions to other types of scanner trouble can be found in Chapter 6 of the Instructions manual (“Troubleshooting”).
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