JB2000E.book Page 32 Tuesday, March 23, 2004 8:57 AM
Recommendations and Troubleshooting
The following are descriptions of situations that you may encoun- ter during use of the Joybook, along with basic troubleshooting steps. If you are not able to resolve the issue, immediately contact a BenQ service center for assistance.
Joybook will not start up, even though the power button was pressed.
Check the Power indicator.
•If it is not lit up, Joybook is not being supplied by
•If the power indicator is lit up in blue, the Joybook is being sup- plied normally with power, meaning that the problem lies else- where.
•If you have added any hardware (memory for example), check if it has been installed correctly.
•It is possible that certain operating system files are dam- aged or missing. If so, you may need to first back up all your data in the C:\ drive and then refer to "Recovering Your System" on page 30 to recover your system to its original state.
There is nothing visible on the screen.
Check the Power indicator.
•If it is not lit up, no power is being supplied to Joybook. Connect the AC adapter and restart Joybook.
•If it blinks green, Joybook has entered standby mode in order to conserve power. Simply pressing the power button should return Joybook to normal operating mode.
•If it is lit up in green, Joybook is being supplied normally with power. There are two possible causes for the problem.
32 Recommendations and Troubleshooting
•The screen's brightness may be set too low. Use the Fn + F5 hotkey combination to increase the brightness.
•The display mode may be set to use an external display. Use the Fn + F3 hotkey combination to switch the dis- play mode to use Joybook's own LCD panel or to use simultaneous display.
There is no sound coming from the speakers.
Check the following:
•The speakers may have been muted. Look at the volume control (speaker icon) on the Windows Taskbar to see if mute has been set. If so, turn off the mute.
•The speakers may have been turned off. Use the Fn + F6 hotkey combination to turn them on.
•The volume may have been set too low. Use the Fn + F8 hotkey combination to increase the volume.
•An earphone or external speaker may be connected to the Ear- phone Jack, automatically turning off the computer's internal speakers.
Joybook is unable to use the infrared port to communicate with other devices.
Please confirm the following:
•Communication speeds for Joybook and the external device are identical.
•The infrared port is clean, and there are no objects blocking the path between Joybook and the external device.
•The distance and angle between Joybook and device do not exceed the effective range of the port.
•You are not attempting to establish the link under conditions of direct sunlight.
•There are no incompatibilities between the communications software that is attempting to establish the infrared link and any other communications software on the computer. For further