Compaq 272637-001 Is the Notebook Overheated?, Is the System Unresponsive?, Press ctrl+alt+delete

Page 28

Troubleshooting

Is the Notebook Overheated?

It is normal for the notebook to feel warm to the touch while it is in use. But if the notebook feels extremely warm, it may be overheating because a vent is blocked. Overheating can cause the notebook to become unresponsive. Vents are on the rear panel and left side of the notebook.

If you suspect that overheating could be causing the problem, allow the notebook to cool to room temperature. Then:

Use the notebook on a hard surface, not on a soft surface. A rug, pillow, or thick clothing could block the underside vent.

Be sure that the rear panel and left side vents are not blocked by hard surfaces, such as an adjoining optional printer, or by fabrics such as bedding or thick or loose clothing.

Is the System Unresponsive?

If the system has stopped responding and you are unable to use normal Windows shut down procedures:

1.Press ctrl+alt+delete.

2.Select the Turn-Off Computer icon, then select the Turn Off button.

3.If you are unable to shut down the notebook with ctrl+alt+delete, press and hold the power button for 4 seconds.

4.If you are unable to turn off the notebook with the power button, then:

a.Disconnect the notebook from external power.

b.Remove the battery pack.

3–4

Getting Started

Image 28
Contents Getting Started Page Using This Guide Text Styles Style Explanation KeysPaths and Views Following a PathChoosing a View Mode Contents Index Setting Up the Notebook Setting Up the HardwareInstalling the Battery Pack Connecting the Notebook to External Power Opening the Notebook Turning On the Notebook Setting Up the Software Turning Off the NotebookUsing the Notebook Safely Getting Started Selecting Screen Settings Selecting Regional SettingsBeginning to Use the Notebook Protecting the Notebook Against Viruses Installing Optional Software Installing Software in Windows XP ProfessionalInstalling Software in Windows XP Home Accessing Notebook Documentation To insert the Documentation Library CDOpening the Documentation Library CD Displaying the Documentation Library MenuUsing the Documentation Library CD For Information About These Topics Select This GuideFinding a Topic Within a Guide Troubleshooting Quick Solutions Checklist Is the Notebook Receiving Power?Is the Notebook Turned On? Is the Notebook in Standby or Hibernation?Is the System Unresponsive? Is the Notebook Overheated?Press ctrl+alt+delete Are You Using All Available Documentation? Is an External Device Not Working?Is Software Functioning Abnormally? Contacting Compaq Preparing to Call Technical SupportTaking the Notebook to a Service Provider Display Components Identifying External HardwareDisplay Components Pointing Device Components Pointing Device ComponentsTop Components Power Lights Power LightsTop Components Keyboard and Drive Lights Top Components Keyboard and Drive LightsPower and Volume Controls Top Components Power and Volume ControlsEasy Access Buttons and Keyboard Keys Top Components Easy Access Buttons and Keyboard KeysTop Components Function and Keypad Keys Function and Keypad KeysFn key Front Panel Components Front Panel ComponentsRear Panel Components Connectors ConnectorsRear Panel Components Vents and Jacks Rear Panel Components Vents and JacksLeft Side Components Left Side ComponentsRight Side Components Right Side ComponentsMemory and Mini PCI Compartments Underside ComponentsUnderside Components Memory and Mini PCI Compartments Labels Underside Components LabelsDocumentation and Restore CDs Additional Standard ComponentsCord and Cables Additional Standard Components Cord and CablesAdapters and Accessories Additional Standard Components Adapters and AccessoriesGetting Started Index Index-2 Getting Started Maintenance, Shipping and Travel Regulatory and Safety Notices Troubleshooting guide 2-8,4-15 turning off the notebook Index-6 Getting Started