Sony Personal Computer manual Troubleshooting the Modem, My modem does not work, 128

VAIO® Computer Quick Start

Troubleshooting the Modem

My modem does not work.

❑Check that the phone line is plugged into the line jack. See “Connecting a Phone Line” for details.

❑Check that the phone line is working. You can check the line by plugging in an ordinary phone and listening for a dial tone.

❑Check that the phone number the program is dialing is correct.

❑Check that the software you are using is compatible with the computer’s modem. (All preinstalled Sony programs are compatible.)

❑Reinstall the modem driver. See “Using Your Recovery CDs” for more information.

My modem connection is slow.

Your computer is equipped with a V.90/K56flex-compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment (such as fax machines or other modems). If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:

❑Have your phone company check that your phone line is free from any line noise.

❑If your problem is fax-related, check that there are no problems with the fax machine you are calling and that it is compatible with fax modems.

❑If you are having a problem connecting with your Internet Service Provider, check that the ISP is not experiencing technical problems.

❑If you have a second phone line available, try connecting the modem to that line.

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