Sony PCG-Z505HE, PCG-Z505HS manual Troubleshooting, My computer does not start

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Troubleshooting

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you call Sony Customer Support.

When you reconnect devices, be sure to turn off the computer as described in “Shutting Down Your Computer” on page 13. Turning off the computer using other methods may result in data loss.

My computer does not start

Check that the computer is plugged into a power source and that it is turned on. Check that the power indicator on the front panel of the computer indicates that the power is on.

Check that the battery is inserted properly and that it is charged.

Make sure there is no diskette in the floppy disk drive.

Confirm that the AC adapter and all cables are connected firmly, as described in “Connecting Peripheral Devices” on page 43.

If you plugged the computer into a power strip or UPS, make sure the power strip or UPS is turned on and working.

If you are using an external display, check that it is plugged into a power source and turned on. Check that the brightness control is adjusted correctly. See the manual that came with your display for details.

Moisture condensation may have occurred. Do not use the computer for at least one hour and then turn on the computer.

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Contents Vaio Z505 SuperSlim Pro Page Safety Information Regulatory Information Disposal of Lithium ION Battery Industry Canada Notice Avis DE L’INDUSTRIE Canada Page Contents Index Welcome FeaturesManuals Unpacking Your NotebookVaio Z505 SuperSlim Pro Notebook User Guide Software CDs Recovery CDsOther Unpacking Your NotebookPage Front Locating Controls and ConnectorsLeft BackRight Locating Controls and ConnectorsBottom Using the AC Adapter Connecting a Power SourceConnecting a Power Source Using Battery PowerTo insert the battery pack Battery Indicator Light Status Meaning To remove the battery pack Starting Your Computer Shutting Down Your Computer Shutting Down Your ComputerRegistering Your Computer Using the Keyboard Using the KeyboardKey Description Vaio Z505 SuperSlim Pro Notebook User Guide Key Description Combinations Functions Combinations and Functions with the Windows KeyIndicators Functions IndicatorsLight Off Combinations and Functions with the Fn Key Combinations/ FeatureSome functions are not available until Windows launches Vaio Action Setup Vaio Action SetupJog Dial Control Guide mode Vaio Z505 SuperSlim Pro Notebook User Guide Launcher modeUsing the Jog Dial Control Software that does not support the Jog Dial Control Vaio Z505 SuperSlim Pro Notebook User Guide Guide modeSoftware that supports the Jog Dial Control Action DescriptionVaio Action Setup Dialog box To insert a Memory Stick media Using Memory Stick MediaUsing Memory Stick Media To remove a Memory Stick media Vaio Z505 SuperSlim Pro Notebook User Guide Link Interface Link InterfaceActions Descriptions Using the TouchpadUsing Smart Pad Using Smart PadTo use Smart Pad To connect the floppy disk drive Using the Floppy Disk DriveTo insert a diskette To remove the floppy disk drive Using the Floppy Disk Drive To remove a disketteTo carry the floppy disk drive To insert a PC card Using PC CardsUsing PC Cards Release button Using Smart Connect Using Smart ConnectTo use infrared communication with a digital still camera Using Infrared Communication DevicesTo use infrared communication with another computer Using Infrared Communication Devices Normal Mode Using Power Saving ModesSystem Idle Mode To activate System Idle modeSystem Hibernation Mode System Suspend ModeUsing Power Saving Modes To activate System Suspend modePage Connecting Peripheral Devices Connecting a Phone Line Connecting to the Local Area Network LAN Connecting to the Local Area Network LANAbout 100M lamp and Link/Act lamp Connecting the i.LINK Port Replicator To remove the port replicator To connect a printer Connecting a PrinterConnecting the i.LINK Port Replicator Connecting an External DisplayTo connect a computer display To select a display Connecting the CD Drive Connecting the CD DriveTo connect the CD drive To insert a CD-ROM disc To remove the CD-ROM drive To connect a digital video camera recorder Connecting an i.LINK deviceConnecting an i.LINK device To connect a USB device Connecting a Universal Serial Bus USB DeviceConnecting a Universal Serial Bus USB Device Connecting an External Display To remove the display adapter Connecting an External Display To connect a projectorAdding Memory Adding Memory To install a memory moduleTo remove a memory module My computer does not start TroubleshootingPage My computer locks up My LCD does not display anythingMy software program locks up or crashes Cannot printCannot play a CD-ROM Movements of the displayed images are awkward not smoothMy floppy disk drive cannot write to a diskette My modem does not work My speaker has no soundMy modem connection is slow Cannot use DV devices and messages appear on the screen Power ManagementMy computer does not shut down My PC card is not workingUsing the System Recovery CDs Using the System and Application Recovery CDsUsing the System and Application Recovery CDs Vaio Z505 SuperSlim Pro Notebook User Guide To use the Application Recovery CDs Using the Application Recovery CDsHard Drive Partition Specifications SpecificationsPCG-Z505HE PCG-Z505HS Index Vaio Z505 SuperSlim Pro Notebook User Guide LCD Vaio Z505 SuperSlim Pro Notebook User Guide