Apple MC233LL/A, MB003LL/A manual Problems That Prevent You from Using Your MacBook Air

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Occasionally you may have a problem while working with your MacBook Air. Read on to find some solutions to try when you have a problem. You can also find more troubleshooting information in Mac Help and on the MacBook Air Support website at www.apple.com/support/macbookair.

If you experience a problem with your MacBook Air, there’s usually a simple and quick solution. Think about the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down possible causes and find the answers you need. Things to note include:

ÂThe applications you were using when the problem occurred. Problems that occur only with a specific application might indicate that the application is not compatible with the version of the Mac OS installed on your computer.

ÂAny new software that you installed, especially software that added items to the System folder.

Problems That Prevent You from Using Your MacBook Air

If your MacBook Air doesn’t respond or the pointer doesn’t move

On rare occasions, an application might “freeze” on the screen. Mac OS X provides a way to quit a frozen application without restarting your computer.

To force an application to quit:

1Press Command (x)-Option-Esc or choose Apple () > Force Quit from the menu bar. The Force Quit Applications dialog appears with the application selected.

2Click Force Quit.

The application quits, leaving all other applications open.

40Chapter 3 Problem, Meet Solution

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Contents Page Say hello to your MacBook Air Mac OS X Leopard Page Contents Looking for Something? Ready, Set Up, Go Welcome What’s in the Box About Optical DiscsSetting Up Your MacBook Air Ready, Set Up, Go Press the power button briefly to turn on your MacBook Air Configure your MacBook Air with Setup Assistant To set up your MacBook AirCustomize the Mac OS X desktop and set preferences Setting Up DVD or CD Sharing Migrating Information to Your MacBook Air To migrate information to your MacBook AirReady, Set Up, Go Ready, Set Up, Go Getting Additional Information onto Your MacBook Air Sharing Discs with DVD or CD SharingReady, Set Up, Go To use a shared DVD or CD Putting Your MacBook Air to Sleep or Shutting It Down Putting Your MacBook Air to SleepTo put your MacBook Air to sleep, do one of the following To wake your MacBook AirShutting Down Your MacBook Air To shut down your MacBook Air, do one of the followingPage Life with Your MacBook Air Basic Features of Your MacBook Air Built-in mono speaker Keyboard Features of Your MacBook Air ¤ Brightness keys F1, F2 Ports on Your MacBook Air ¯ MagSafe power port Using the Trackpad and Keyboard Life with Your MacBook Air Life with Your MacBook Air Running Your MacBook Air on Battery Power Getting Answers To get Mac HelpMore Information To learn about SeeChoose Help Bluetooth Help Problem, Meet Solution Problems That Prevent You from Using Your MacBook Air To force an application to quitProblem, Meet Solution If your MacBook Air doesn’t turn on or start up Using Apple Hardware Test Reinstalling Software Using Remote Install Mac OS To use Apple Hardware Test on your MacBook AirTo use Remote Install Mac OS Reinstalling the Software That Came with Your MacBook Air Before you install Mac OS To install Mac OS X using a partner computerUsing Disk Utility Resetting Your PasswordTo use Disk Utility from a partner computer To reset your password, using a MacBook Air SuperDrive Reinstalling Software Using the MacBook Air SuperDriveTo use Disk Utility from a MacBook Air SuperDrive Problems with AirPort Extreme Wireless Communication Problems with Your Internet ConnectionTo use Network Diagnostics Learning More, Service, and Support To check for updated softwareKeeping Your Software Up to Date Online ResourcesOnscreen Help AppleCare Service and SupportSystem Profiler Country Phone Website Locating Your Product Serial Number Page Last, but Not Least Important Safety Information Last, but Not Least Last, but Not Least Important Handling Information Understanding Ergonomics Keyboard and TrackpadExternal Mouse ChairApple and the Environment Built-In DisplayRegulatory Compliance Information FCC Compliance StatementWireless Radio Use Vcci Class B Statement External USB Modem Information Disposal and Recycling Information Looking for Something? Index Looking for Something? Putting your computer to sleep Question mark, flashing Looking for Something? Page