Apple BookG4 Computer manual Troubleshooting, Information in This Chapter

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C H A P T E R

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Troubleshooting

Occasionally you may have problems while working with your PowerBook. Usually it’s because your software isn’t properly configured or you’re using applications or software extensions that are not compatible with the version of the Mac OS (system software) installed on your computer. Other less likely sources include problems with the Mac OS (usually fixed by reinstalling your computer’s system software or through a software update) and problems with your computer’s hardware, such as the memory or hard disk.

When you experience a problem with your computer, it is important to remember that there is usually a simple and quick solution. When you encounter a problem, be aware of the conditions that led up to the problem. Making a note of things you did before the problem occurred will help you narrow down the possible causes of the problem and then find the answers you need. Things to note include

mthe applications you were using when the problem occurred (Problems that occur only with a specific application may indicate that the application is not compatible with the version of the Mac OS installed on your computer.)

many software that you recently installed, especially any software that may have added items to the System Folder (Certain applications install extensions that may not be compatible with the version of the Mac OS installed on your computer.)

many new hardware (such as additional memory or a peripheral) that you installed

Information in This Chapter

This chapter contains solutions to problems that prevent you from working with your computer, such as a system freeze or a computer that will not start up. You can find more troubleshooting information in Mac Help (see page 42) and on the Apple Support Web site at www.apple.com/support

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Contents Getting Started Apple Computer, Inc. All rights reserved Apple Computer, IncContents Battery Appendix B Care, Use, and Safety Information Page Getting Started Plugging In the Computer Plug the A/C plug on the power adapter into an outletConnecting the Internal Modem Opening the Display Turning the Computer On Problems Turning the Computer On?Moving Items on the Screen Tips for Using the TrackpadAdjusting the Brightness Adjusting the Internal DisplayResolutions Supported by the Built-In Display Mac OS 9, click the Resolution icon in the Control StripAdjusting the Display Resolution If you would like additional information, see the following Where to Go From HereCalibrating Your Battery for Best Performance Shut Down Your PowerBook What to Do When You Are Finished WorkingPut Your PowerBook to Sleep Page If You Are New to the Mac Getting to Know Your ComputerBasic Features of Your PowerBook Press and hold this key to activate the function keys F1-F12 Additional Features of Your PowerBook Connect a standard phone line directly to the internal modem Inside Your PowerBook Removable hard disk Dock About Mac OSTo Get Started What You Can DoTips and Tricks To Learn MoreICards ITools-Free Internet Services for Mac UsersUpload pictures to your iDisk to create custom iCards Sherlock 2-Your Internet Search Detective Connect to the Internet Open Sherlock Apple.com-Your Starting Place on the World Wide Web Macintosh Products GuideMac OS QuickTime-Audio and Video on the Internet What You Can Do Shelf IMovie 2-Create and Edit Your Own Digital MoviesShare your desktop iMovie with your friends and family New Playlist button Visuals button ITunes-Digital Music For Your MacConnect your PowerBook to your stereo system Update software Adjust your Software Update schedule Home Multiple Users-Turn One Mac Into ManyKeeping your computer secure Create a new userMac Help-Answers to All Your Macintosh Questions Using Your Computer Universal Serial Bus USB Using USB DevicesUSB Devices and Battery Power For More Information on USB Using Multiple USB Devices at the Same TimeUsing FireWire Devices FireWireYour PowerBook FireWire Devices and Battery Power Power adapterFireWire Target Disk Mode For More Information on FireWireFor More Information on PC Cards PC CardsInserting and Ejecting a PC Card For More Information on AirPort AirPort Wireless Internet and NetworkingHow AirPort Provides Wireless Internet Access Ethernet 10/100/1000Base-T For More Information on Using EthernetFor More Information on Infrared Infrared IrDAMaking an Infrared Connection External Video Support VGA and S-Video Using Your PowerBook With the Display Closed Connecting an External MonitorFor More Information on Using an External Monitor or TV Connecting a Television, VCR, or Other Video DeviceTo connect a device to the TV out port Mac OS X, use the Displays pane of System PreferencesRemoving and Replacing the Battery BatteryTo remove the battery Charging a Battery Mac OS X, use the battery icon in the menu barCalibrating a New Battery for Best Performance Swapping Batteries While the Computer Is in SleepFor More Information on Your PowerBook Battery Battery-Conservation TipsInserting a CD or DVD Disc DVD-ROM DriveEjecting a Disc Mac OS 9, use the Resolution portion of the Control StripPlaying DVD Discs For More Information on Your DVD DriveInserting a CD Disc Optional CD-RW DriveAssigning Programmable Function Keys Using the Standard Function KeysKeyboard Controls and Programmable Function Keys For More Information on Keyboard Controls Using the Embedded Numeric KeypadFor More Information on Security Options Security Slot and Keyboard LockPage Working With Your Operating System Information About Software and Mac OS Using Classic in Mac OSSwitching Between Operating Systems Need Help? Working Inside Your Computer Installing Additional MemoryInstalling Additional RAM Working Inside Your Computer Chapter Locate the upper RAM expansion slot Page Working Inside Your Computer Making Sure Your Computer Recognizes the New Memory Mac OSWorking Inside Your Computer Removing the Internal Hard Disk Working Inside Your Computer Chapter Disconnect the connector cable from the logic board Replacing the Hard Disk and Bottom Case Mylar sheath Connect the hard disk connector cable to the logic board Replace the battery and turn the computer over Optical drive slot Installing an AirPort Card Connect the AirPort Card to the end of the antenna cable Information in This Chapter TroubleshootingProblems That Prevent You From Using Your Computer Troubleshooting Restoring Your Computer Software Insert the first software restore CD into your driveLocating Your Product Serial Number Other ProblemsPage Apple System Profiler SpecificationsVideo memory 16 MB DDR Sdram PowerBook SpecificationsModem speed 56 kilobits per second Kbps Output DC 14.4 Capacity 3840 milliampere-hours mAhSpecifications External S-Video or Composite Television PAL Carrying Your PowerBook Cleaning Your PowerBookStoring Your PowerBook Cleaning Your PowerBook DisplayPlugging In the Power Adapter Safety Instructions for Setting Up and Using Your ComputerConnecting a Phone Line to the Internal Modem Using Your PowerBookGeneral Safety Instructions Ergonomics External mouse Wavelength 790 nm Power out of objective lens 3.3 mW