Apple BookG4 Computer manual Other Problems, Locating Your Product Serial Number

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Other Problems

If you have a problem with a software program

mFor problems with software from a manufacturer other than Apple, contact the manufacturer. Often software manufacturers provide updates to their software on their Web sites. You can conﬁgure your PowerBook to automatically check for and install the latest Apple software using the Software Update control panel in Mac OS 9 or the Software Update pane of System Preferences in Mac OS X. For more information, choose Mac Help from the Help menu and search for “software update.”

If you have problems with your Internet connection

mMake sure your telephone line or network cable is connected and functioning properly.

mIf you are using a dial-up Internet connection, make sure that your telephone cord is plugged into the modem port (marked with the icon W) and not the Ethernet port (marked with the icon G).

mChoose Mac Help from the Help menu. There you will ﬁnd how to locate your Internet settings and the contact information for your Internet service provider (if you used the Setup Assistant to get your Internet account).

If you have a problem using your computer or working with the Mac OS

mIf the answers to your questions are not in this manual, look in Mac Help for instructions and troubleshooting information.

mCheck the Apple Support Web site at www.apple.com/support for the latest troubleshooting information and software updates.

If you suspect a problem with your computer hardware

mYou can use the Apple Hardware Test CD to help determine if there is a problem with one of your computer’s components, such as the memory or processor.

Locating Your Product Serial Number

The serial number for your PowerBook is located on the inside wall of the battery bay. For instructions on removing the battery, see “Removing and Replacing the Battery” on page 55.

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Contents Getting Started Apple Computer, Inc. All rights reserved Apple Computer, IncContents Battery Appendix B Care, Use, and Safety Information Page Getting Started Plug the A/C plug on the power adapter into an outlet Connecting the Internal ModemPlugging In the Computer Opening the Display Turning the Computer On Problems Turning the Computer On?Moving Items on the Screen Tips for Using the TrackpadAdjusting the Brightness Adjusting the Internal DisplayMac OS 9, click the Resolution icon in the Control Strip Adjusting the Display ResolutionResolutions Supported by the Built-In Display Where to Go From Here Calibrating Your Battery for Best PerformanceIf you would like additional information, see the following What to Do When You Are Finished Working Put Your PowerBook to SleepShut Down Your PowerBook Page If You Are New to the Mac Getting to Know Your ComputerBasic Features of Your PowerBook Press and hold this key to activate the function keys F1-F12 Additional Features of Your PowerBook Connect a standard phone line directly to the internal modem Inside Your PowerBook Removable hard disk Dock About Mac OSTo Get Started What You Can DoTips and Tricks To Learn MoreICards ITools-Free Internet Services for Mac UsersUpload pictures to your iDisk to create custom iCards Sherlock 2-Your Internet Search Detective Connect to the Internet Open Sherlock Apple.com-Your Starting Place on the World Wide Web Macintosh Products GuideMac OS QuickTime-Audio and Video on the Internet What You Can Do Shelf IMovie 2-Create and Edit Your Own Digital MoviesShare your desktop iMovie with your friends and family New Playlist button Visuals button ITunes-Digital Music For Your MacConnect your PowerBook to your stereo system Update software Adjust your Software Update schedule Home Multiple Users-Turn One Mac Into ManyKeeping your computer secure Create a new userMac Help-Answers to All Your Macintosh Questions Using Your Computer Using USB Devices USB Devices and Battery PowerUniversal Serial Bus USB For More Information on USB Using Multiple USB Devices at the Same TimeFireWire Your PowerBookUsing FireWire Devices FireWire Devices and Battery Power Power adapterFireWire Target Disk Mode For More Information on FireWirePC Cards Inserting and Ejecting a PC CardFor More Information on PC Cards AirPort Wireless Internet and Networking How AirPort Provides Wireless Internet AccessFor More Information on AirPort Ethernet 10/100/1000Base-T For More Information on Using EthernetInfrared IrDA Making an Infrared ConnectionFor More Information on Infrared External Video Support VGA and S-Video Using Your PowerBook With the Display Closed Connecting an External MonitorFor More Information on Using an External Monitor or TV Connecting a Television, VCR, or Other Video DeviceTo connect a device to the TV out port Mac OS X, use the Displays pane of System PreferencesBattery To remove the batteryRemoving and Replacing the Battery Charging a Battery Mac OS X, use the battery icon in the menu barCalibrating a New Battery for Best Performance Swapping Batteries While the Computer Is in SleepFor More Information on Your PowerBook Battery Battery-Conservation TipsInserting a CD or DVD Disc DVD-ROM DriveEjecting a Disc Mac OS 9, use the Resolution portion of the Control StripPlaying DVD Discs For More Information on Your DVD DriveInserting a CD Disc Optional CD-RW DriveUsing the Standard Function Keys Keyboard Controls and Programmable Function KeysAssigning Programmable Function Keys For More Information on Keyboard Controls Using the Embedded Numeric KeypadFor More Information on Security Options Security Slot and Keyboard LockPage Working With Your Operating System Information About Software and Mac OS Using Classic in Mac OSSwitching Between Operating Systems Need Help? Working Inside Your Computer Installing Additional MemoryInstalling Additional RAM Working Inside Your Computer Chapter Locate the upper RAM expansion slot Page Working Inside Your Computer Making Sure Your Computer Recognizes the New Memory Mac OSWorking Inside Your Computer Removing the Internal Hard Disk Working Inside Your Computer Chapter Disconnect the connector cable from the logic board Replacing the Hard Disk and Bottom Case Mylar sheath Connect the hard disk connector cable to the logic board Replace the battery and turn the computer over Optical drive slot Installing an AirPort Card Connect the AirPort Card to the end of the antenna cable Information in This Chapter TroubleshootingProblems That Prevent You From Using Your Computer Troubleshooting Restoring Your Computer Software Insert the ﬁrst software restore CD into your driveLocating Your Product Serial Number Other ProblemsPage Apple System Profiler SpeciﬁcationsVideo memory 16 MB DDR Sdram PowerBook SpecificationsModem speed 56 kilobits per second Kbps Output DC 14.4 Capacity 3840 milliampere-hours mAhSpecifications External S-Video or Composite Television PAL Carrying Your PowerBook Cleaning Your PowerBookStoring Your PowerBook Cleaning Your PowerBook DisplayPlugging In the Power Adapter Safety Instructions for Setting Up and Using Your ComputerConnecting a Phone Line to the Internal Modem Using Your PowerBookGeneral Safety Instructions Ergonomics External mouse Wavelength 790 nm Power out of objective lens 3.3 mW