Acer 5252, 5552G manual Online Support Information, Appendix C

Page 255

Appendix C

Online Support Information

This section describes online technical support services available to help you repair your Acer Systems.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including:

•Service guides for all models

•Bios updates

•Software utilities

•Spare parts lists

•TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material.

Also contained on this website are:

•Detailed information on Acer's International Traveler's Warranty (ITW)

•Returned material authorization procedures

•An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.

Appendix C

245

Image 255

Contents Aspire 5252/5552/5552G Series Service Guide Revision History III CopyrightPage Conventions Preface Table of Contents Table of Contents Microsoft Windows 7 Environment Test Troubleshooting 149Table of Contents Chapter FeaturesAspire 5252/5552 GraphicsAudio StorageCommunication Dimensions and WeightPower Subsystem Optical Media DriveSpecial Keys and Controls InterfaceSoftware Warranty Optional ItemsEnvironment Discrete Model System Block DiagramATI SB820M UMA ModelHDD Your Acer Notebook tourFront View Icon DescriptionLeft View Rear ViewHdmi Right ViewIndicators Base ViewIcon Function Description Function Left Button Right Button Main Touchpad Touchpad BasicsUsing the Keyboard Lock Keys and embedded numeric keypadLock key Description Key Description Windows KeysHotkey Icon Function Description Hot KeysHardware Specifications and Configurations UMACPU AMD SB820M Northbridge SpecificationSouthbridge Specification AMD RS880M2MB BiosMemory Combinations Slot Total Memory System Memory SpecificationLAN Interface Specification Ddriii SO-DIMMBluetooth Interface Specification Wireless Module 802.11b/g/n SpecificationHlds BD Combo Drive Tray DL 4X CT10 LF, Panasonic BD Combo Super-Multi Drive Interface SpecificationBD Drive Interface Specification DVD-R 3.9GB, 4.7GB DVD-R DL, DVD-RW, DVD-RAM, DVD+R, DVD+RSpecification Discrete Audio Subsystem SpecificationGraphics Controller Specification Discrete Video Interface SpecificationSystem Board Major Chips Specification Discrete USB Port SpecificationHdmi Port Specification Pcmcia Port Not available in this model SpecificationKeyboard Specification Ports SpecificationBattery Specification Samsung LTN156AT01-A01 LED SpecificationCcfl Specification Samsung LTN156AT02-A04AC Adapter Specification LCD Inverter SpecificationGraphic Driver Supported Resolution Bits Camera SpecificationCard Reader Specification Discrete System LED Indicator SpecificationPower Specification Legacy Acpi Mode Power Management Chapter Navigating the Bios Utility Bios Setup UtilityUuid Aspire AS5552/AS5552G BiosInformation Parameter DescriptionDisabled MainParameter Description Format/Option Clear or Set Disabled orSecurity Parameter Description OptionRemoving a Password Setting a PasswordContinue Changing a PasswordUSB CD/DVD ROM BootExit Information Main Security Boot Exit Exit Saving ChangesBios Flash Utilities DOS Flash Utility USB FDDUSB HDD Page WinFlash Utility UnlockHD Remove HDD/BIOS Password UtilitiesRemove HDD Password PasswordCleaning Bios Passwords Removing Bios PasswordsUsing Boot Sequence Selector Using DMITools InputOutput Disassembly Requirements Machine Disassembly and ReplacementPre-disassembly Instructions Main Screw List Quantity Part Number Disassembly ProcessExternal Module Disassembly Process External Modules Disassembly FlowchartScrew List Step Quantity Removing the Battery Pack Removing the SD Dummy Card Removing the Keyboard Chapter Step Size Quantity Screw Type ODD Module M2.5*8 Removing the ODD ModuleStep Size Quantity Screw Type ODD Bracket M2*3 Step Size Quantity Screw Type Removing the Logic Lower DoorStep Size Quantity Screw Type 3G Cover M2.5*8 Removing the 3G Cover Discrete OnlyRemoving the Dimm Module Step Size Quantity Screw Type Wlan Module M2*3 Removing the Wlan ModuleDetach the Wlan module from the Wlan socket Chapter Removing the HDD Module Step Size Quantity Screw Type HDD Carrier M3*3 Removing the RTC Battery UMA Only Main Unit Disassembly Flowchart Main Unit Disassembly ProcessRemoving the Upper Cover Page Chapter Step Size Quantity Screw Type Upper Cover M2.5*5 Removing the Speaker Module Step Size Quantity Screw Type Power Board M2*3 Removing the Power BoardRemoving the Touchpad FFC Removing the Card Reader Board Discrete Only Remove one 1 screw from the card reader board Removing the USB Board Step Size Quantity Screw Type USB Board M2*3 Removing the Bluetooth Module Lift the Bluetooth cable from the cable guides Removing the ODD Connector Board UMA Only Removing the Mainboard UMA Chapter Page Removing the Thermal Module Carefully lift the thermal module clear of the mainboard Removing the CPU Removing the LCD Assembly Step Size Quantity Screw Type LCD Assembly M2.5*8 Remove the LCD assembly from the lower cover Chapter Removing the DC-IN Assembly LCD Module Disassembly Flowchart LCD Module Disassembly ProcessStep Size Quantity Screw Type LCD Bezel M2.5*6 Removing the LCD BezelRemoving the Camera Module Step Size Quantity Screw Type Inverter Board M2.5*5 Removing the Inverter Board LCD OnlyPage Step Size Quantity Screw Type LCD/LED Panel M2.5*5 Removing the LCD/LED PanelStep Size Quantity Screw Type LCD Brackets M2*3 Removing the LCD BracketsLCD LED Removing the Lvds cableRemoving the Microphone Cable Lift the microphone set clear of the panel Removing the Antennas 100 Chapter Replacing the Antennas LCD Module Reassembly Procedure102 Chapter Replacing the Microphone Cable 104 Chapter Replacing the Lvds Cable Replacing the LCD Brackets Replacing the LCD/LED Panel Replacing the Inverter Board LCD Only Page Replacing the Camera Module Replacing the LCD Bezel Replacing the DC-IN Assembly Main Module Reassembly ProcedureReplacing the LCD Assembly 114 Chapter Page Replacing the CPU Mastro B6 Replacing the Thermal Module118 Chapter Chapter 119 Replacing the Mainboard UMA 122 Chapter Replacing the ODD Connector Board UMA Only Replacing the Bluetooth Board Replacing the USB Board 126 Chapter Replacing the Card Reader Board Discrete Only 128 Chapter Replacing the Touchpad FFC Replacing the Power Board Replacing the Speaker Module Replacing the Upper Cover Page 134 Chapter Step Size Quantity Screw Type Upper Cover M2.5*5 Replacing the RTC Battery UMA Only Replacing the HDD Module 138 Chapter Replacing the Wlan Module Replacing the Dimm Modules Replacing the 3G Cover Discrete Only Replacing the Lower Logic Door Replacing the ODD Module 144 Chapter Replacing the Keyboard Replacing the SD Dummy Card Replacing the Battery 148 Chapter Symptoms Verified Go To Common ProblemsComputer Shutsdown Intermittently Power On IssueNo Post or Video No Display IssueAbnormal Video Display Random Loss of Bios SettingsBuilt-In Keyboard Failure LCD FailureInternal Speaker Failure Touchpad FailureSound Problems Microphone ProblemsSelect Set up microphone HDD Not Operating Correctly Select Repair your computerSelect Startup Repair ODD Not Operating Correctly ODD FailureDiscs Do Not Play Drive Not Detected Thermal Unit Failure Wireless Function FailureOther Failures External Mouse FailureIntermittent Problems Undetermined ProblemsDimm Post Codes Post Code Range PhasePeirecoveryloadfiledone PEI Peienterrecoverymode PEIPeirecoverymediafound PEI Peirecoverymedianotfound PEIBdsenterbootmanager BDS Bdsenumerateallbootoption BDSBdsendofbootselection BDS Bdsentersetup BDSSmmacpidisableend SMM Smmacpienablestart SMMSmmacpienableend SMM Smmacpidisablestart SMMTop View Discrete Bottom View Discrete Top View UMA JRJ45 Bottom View UMALED6 SW2 LED7 Wwan LED SW3 LED8 Power BoardDiscretePower BoardUMA JUSB1/JUSB2 USB ConnectorUSB Board Card Reader Board Discrete onlyClear Cmos Jumper Clearing Password Check and Bios RecoveryClearing Password Check Steps for Clearing Bios Password CheckSteps for Bios Recovery from USB Storage Bios Recovery by Crisis DiskBios Recovery Boot Block Bios Recovery Hotkey176 Chapter FRU Field Replaceable Unit List Aspire AS5552/AS5552G Exploded Diagrams Main AssemblyDescription Acer Part No Upper Assembly LCD Assembly LED Assembly Adapter BatteryAspire AS5552/AS5552G FRU List Category Description Acer Part NoCable CASE/COVER/BRACKET Assembly HDD/HARD Disk Drive CPU/PROCESSORKeyboard 22A0RT0, ML320M,WD Sata 8MB LF FDVD RW Drive BD Combo DriveLCD ANTENNA*2, CCD 1.3M, Silver LCD Cover IMR-SILVER Ccfl LCD CMO 15.6W Wxga GlareCost Ccfl LCD Samsung 15.6W Wxga Glare Ccfl LCD LPL 15.6W Wxga GlareANTENNA*2, CCD 1.3M, Brown LCD Cover IMR-BROWN ANTENNA*2, CCD 1.3M, RED LCD Cover IMR-RED ANTENNA*2, CCD 1.3M, Black LED Cover IMR-BLACK Assy LED Module 15.6W Wxga Glare WLED LCD BOE 15.6W Wxga Glare LED Cable for W/CMOSLED Bracket R&L LED LCD Samsung 15.6W Wxga GlareANTENNA*2, CCD 1.3M, Brown LED Cover IMR-BROWN ANTENNA*2, CCD 1.3M, RED LED Cover IMR-RED Mainboard AS5552 AMD RS880M LF MainboardHeatsink MemoryMiscellaneous SpeakerScrew Screw ListAppendix a AS5252Model Country Acer Part No Description Appendix a Appendix a 202 Model Country Acer Part No Description Appendix a 204 AAP Chip Model CountryCPU LCD VGA MemoryAMDV140 NLED15.6WXGAG UMA SO2GBIII10 Appendix a 208 Turkey AAP340 Appendix a 210 Model Country Memory HDD 1GB ODDExtra SW1 Appendix a 212 AS5552 ACLA-Spain N320GB5.4KS Appendix a 214 Model Country Card Reader Wireless LAN1 Bluetooth Appendix a 216 Italy In-1 card reader 3rd WiFi 2x2 BGN N854G50Mnkk AS5552 Appendix a 218 Belgium In-1 card reader 3rd WiFi 2x2 BGN P343G32Mnkk AS5552 W7HB64SCASCN1 MC AS5552GW7HB64RUASRU1 MC Appendix a 222 China LX.R4A01.001 AS5552G-N852G32Mnrr Appendix a 224 Model Country Acer Part No Description VGA Chip CPU LCDNLED15.6WX Madisonpro 1G-DDR3 Appendix a 228 Denmark APN950 Model Country Memory HDD 1 GB P543G32Mnkk AS5552G Appendix a 232 N953G32Mnkk AS5552G LAN1 Model Country Extra SW1 Card Reader Wireless BluetoothTurkey McAfee In-1 card 3rd WiFi P543G32Mnkk Reader Appendix a 236 France McAfee In-1 card 3rd WiFi N854G50Mnkk Reader Appendix a 238 Appendix B Test Compatible ComponentsAudio Codec BatteryMicrosoft Windows 7 Environment Test Brand Type Description Acer Part No AdapterHDD Brand Type Description Acer Part NoNB Chipset KeyboardLAN MEMSoftware WiFi AntennaWireless LAN SB Chipset244 Appendix C Online Support Information246 Index 248 Removing 58, 62 250