Acer 6293 manual Troubleshooting

Chapter 4

Troubleshooting

Use the following procedure as a guide for computer problems.

NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses.

1.Obtain the failing symptoms in as much detail as possible.

2.Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation.

3.Use the following table with the verified symptom to determine which page to go to.

Symptoms (Verified)	Go To
Power failure. (The power indicator does not	“Power System Check” on page 69.
go on or stay on.)
POST does not complete. No beep or error	“Fingerprinter Function Check” on page 70
codes are indicated.	“Undetermined Problems” on page 83
POST detects an error and displayed	“Error Messages List” on page 72
messages on screen.
Other symptoms (i.e. LCD display problems or	“Fingerprinter Function Check” on page 70
others).
Symptoms cannot be re-created (intermittent	Use the customer-reported symptoms and go
problems).	to “Fingerprinter Function Check” on page 70
	“Intermittent Problems” on page 83
	“Undetermined Problems” on page 83

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