Acer 3600/5500 manual Online Support Information, Appendix C

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Appendix C

Online Support Information

This section describes online technical support services available to help you repair your Acer Systems.

If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.

Acer's Website offers you convenient and valuable support resources whenever you need them.

In the Technical Information section you can download information on all of Acer's Notebook, Desktop and Server models including:

Service guides for all models User's manuals

Training materials Bios updates Software utilities Spare parts lists

TABs (Technical Announcement Bulletin)

For these purposes, we have included an Acrobat File to facilitate the problem-free downloading of our technical material.

Also contained on this website are:

Detailed information on Acer's International Traveler's Warranty (ITW) Returned material authorization procedures

An overview of all the support services we offer, accompanied by a list of telephone, fax and email contacts for all your technical queries.

We are always looking for ways to optimize and improve our services, so if you have any suggestions or comments, please do not hesitate to communicate these to us.

Appendix C

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Contents Aspire 3600/5500 Series Service GuideRevision History Copyright Conventions Preface Page Aspire FeaturesCommunication DC-in jack for AC adaptor Chapter DDR II Sodimm System Block DiagramTop View Board LayoutBottom View BiosPJP11 PCN1 AC-INFront View An Aspire tourIcon Description Closed Front View Left View Rear Panel Right ViewBottom Panel IndicatorsIcon Function Description Easy Launch ButtonsTouchpad Launch key Default applicationTouchpad Basics Page Desired Access Num Lock On Num Lock Off Using the KeyboardLock Keys and embedded mumeric keypad Windows KeysKey Icon Description Hot KeysHot Key Icon Function Description Special KeyEuro symbol Processor Hardware Specifications and ConfigurationsSecond Level Cache System MemoryLAN Interface Memory CombinationsIR Interface 0MBWireless Module 802.11b/g optional device Bluetooth InterfaceModem Interface In-1 card readerDVD-Dual Interface Combo Drive InterfaceATA/ATAPI-6 ATA-6 ATA/ATA-6 ATA-6 2MBDVD+R, DVD+RW SOSW-833SDVD DVD-RAM, DVD-R4.7GB, DVD-RW, DVD+R, DVD+RW DVR-K15RAVideo Interface Audio InterfaceVideo Memory USB PortSystem Board Major Chips Pcmcia PortKeyboard LCD 14.1 inch BatteryLCD Inverter System Power ManagementAC Adaptor YEC YNV-C01Chapter Chapter Bios Setup UtilityMain Navigating the Bios UtilityParameter Description MainUuid CPUParameter Description Auto Parameter Description Format/Option Advanced Disabled/EnabledParameter Description Options 64MB/128MB/DVMTParameter Description Option SecurityBoot Device BootTable below describes the parameters in this screen ExitBios Flash Utility Remove Bios Password Machine Disassembly and Replacement Before You Begin General InformationDisassembly Procedure Flowchart Screw List Removing the Battery Pack Removing the Memory and the CPU Removing the Wireless LAN Card and the HDD ModuleRemoving the ODD Module and the LCD module Chapter Chapter Disassembling the Main Unit Disassembling the Upper Case AssemblyDisassembling the Lower Case Assembly Chapter Disassembling the LCD Module Disassembling the HDD Module Disassembling the External ModulesDisassembling the ODD Module Symptoms Verified Go To TroubleshootingExternal Diskette Drive Check System Check ProceduresExternal CD-ROM Drive Check Keyboard or Auxiliary Input Device CheckMemory check Power System CheckCheck the Power Adapter Touchpad Check Check the Battery PackPower-On Self-Test Post Error Message Error Code List Index of Error MessagesError Message List Error Codes Error MessagesCPU ID Cmos DimmCRT No beep Error Messages FRU/Action in SequenceCode Beeps Post Routine Description Phoenix Bios Beep CodesChapter Code Beeps Post Routine Description Code Beeps LCD-Related Symptoms Index of Symptom-to-FRU Error MessageIndicator-Related Symptoms Power-Related SymptomsMemory-Related Symptoms PCMCIA-Related SymptomsSpeaker-Related Symptoms Power Management-Related SymptomsKeyboard/Touchpad-Related Symptoms Peripheral-Related SymptomsModem-Related Symptoms Intermittent Problems Dimm Undetermined ProblemsTop View Jumper and Connector LocationsBottom View FRU Field Replaceable Unit List System Exploded DiagramUpper Case Assembly Lower Case Assembly LCD Module HDD Module ODD Module Adapter 3 PIN 65W Delta SADP-65KB Bluetooth Card WNC 91.BU513.002BEF 19V 3PIN Adapter 3 PIN 65W Liteon PA-1650-02CO Adapter 3 PIN 65W Hipro HPPower CORD-AUS Bluetooth CablePower CORD-CHINA Power CORD-DENMARKLower CASE- NON UMA Lower CASE- UMAWAY Button TP SupportUfcbga SL7EG B-1 Stepping Intel Pentium M 1.6G 2M 533FSB Intel Pentium M Dothan 1.6GHZ 2MIntel Pentium M 1.73G 2M 533FSB Intel Pentium M 1.87G 2M 533FSBODD DVD Dual 8X Drive Hlds GWA-4082N ODD DVD Dual Module 8X Hlds GWA-4082NODD DVD Dual Module Panasonic UJ-845 DL Slot ODD DVD Dual 8X Drive Panasonic UJ-845HDD HDD 40G 2.5 in RPM Toshiba Pluto HDD HDD 40G 4200PRM Seagate ST94019AMK4025GAS HDD HDD HDD 60GB 2.5 in RPM Seagate N2LCD Assy LCD Module 14 .1 Wxga Glare LCD LCD Wire CableLCD LCD 14 .1 Wxga Glare QDI N141V2 LCD LCD InverterLCD LCD Bracket SET LCD LCD BezelLCD Assy LCD Module 14.1 Wxga Glare 6M.A70V5.013 6M.A70V5.014 Reader Pcmcia Slot W/O CPU Mainboard 915PM for VGA Glan WMemory Mainboard 910GML UMA Glan W Pcmcia Slot W/O Reader CPU MemoryTouchpad Rubber Foot TWO PinsSpeaker SET R&L LCD Rubber PADChapter Card Wireless Number Reader Appendix a Model Definition and ConfigurationAspire 3600/5500 Series ModelCard Wireless Appendix a Appendix B Test Compatible ComponentsMicrosoft Windows XP Environment Test SpecificationsLI-ION Kestrel 4S2P Panasonic Pack Cell 4.4AH W/O IndicatorIsdn Appendix B Pcmcia USB Pcmcia Pcmcia ATAPCMCIA-SCSI 102 Appendix C Online Support Information104