Acer 3040 Series, 3030 Series manual Troubleshooting tips, Error messages, English

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Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 50.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages	Corrective action

CMOS battery bad	Contact your dealer or an authorized service center.

CMOS checksum error	Contact your dealer or an authorized service center.

Disk boot failure	Insert a system (bootable) disk into the floppy drive
	(A:), then press <Enter> to reboot.

Equipment	Press <F2> (during POST) to enter the BIOS utility,
configuration error	then press Exit in the BIOS utility to reboot.

Hard disk 0 error	Contact your dealer or an authorized service center.

Hard disk 0 extended	Contact your dealer or an authorized service center.
type error

I/O parity error	Contact your dealer or an authorized service center.

Keyboard error or no	Contact your dealer or an authorized service center.
keyboard connected

Keyboard interface	Contact your dealer or an authorized service center.
error

Memory size mismatch	Press <F2> (during POST) to enter the BIOS utility,
	then press Exit in the BIOS utility to reboot.

English

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Contents TravelMate 3040/3030 Series Users GuideCopyright 2006. Acer Incorporated All Rights Reserved TravelMate 3040/3030 Series Users Guide Original Issue 09/2006TravelMate 3040/3030 Series Notebook PC Model number Serial number Date of purchase Place of purchaseSafety instructions Information for your safety and comfortTurning the product off before cleaning CAUTION for plug as disconnecting deviceUsing electrical power Telephone line safety Replacing the battery packProduct servicing Operating environment Additional safety informationMedical devices Potentially explosive environments VehiclesEmergency calls Mercury advisory Disposal instructionsTips and information for comfortable use Taking care of your vision Finding your comfort zoneDeveloping good work habits First things first Basic care and tips for using your computerYour guides Turning your computer on and offTaking care of your AC adapter Taking care of your computerClick on Start, Turn Off Computer, then click on Turn Off Cleaning and servicing Taking care of your battery packplease refer to Frequently asked questions on page Contents Adjusting the volume Using a computer security lockChanging the Acer OrbiCam settings Using the Acer OrbiCam as webcamInstalling memory Built-in network featureBIOS utility Boot sequencePage Empowering Technology password Acer Empowering TechnologyEmpowering Technology Acer eNet Management Empowering Technology DC mode Battery mode Acer ePower ManagementTo create a new power profile AC mode Adapter modeBattery status Empowering Technology Acer ePresentation Management Acer eDataSecurity Management Acer eLock Management Empowering Technology Acer eRecovery Management For more information, please refer to Acer eRecovery Management on page 64 in the AcerSystem Users Guide Acer eSettings Management also Acer eSettings ManagementProvides a simple graphical user interface for navigation Acer ePerformance Management Front view Your Acer notebook tourEnglish Closed front view Left view Rear view Right viewConnects to Acer ezDock Base viewSpecifications English English English Icon IndicatorsEasy-launch buttons Touchpad basics TouchpadRight Left buttonMain touchpad CenterLock keys and embedded numeric keypad Using the keyboardHotkeys Windows keysDecreases the screen brightness Launches Acer eSettings in AcerSpecial keys The Euro symbolThe US dollar sign Ejecting the optical CD or DVD drive tray Using a computer security lockAudio Adjusting the volumeGetting to know your Acer OrbiCam Acer OrbiCamRotating the Acer OrbiCam Resolution Changing the Acer OrbiCam settingsLaunching the Acer OrbiCam Options Camera SettingsBasic settings Capturing photos/videos Using the Acer OrbiCam as webcamCapture settings Pictures and My Videos folderEnabling the Acer VisageON Using the face tracking feature Using video effects selected models only Acer GraviSense Using Acer GraviSenseProtecting the HDD From the Start menu, go to Start All Programs Acer GraviSenseAnti-Theft 1 Alt + Tab 2 Ctrl + Shift + Esc 3 Ctrl + Alt + Del 4 Windows keys Acer GridVista dual-display compatible Using the system utilitiesLaunch Manager Scanning your system Norton Internet SecurityI turned on the power, but the computer does not start or boot up Frequently asked questionsNothing appears on the screen Image is not full-screenNo audio is heard from the computer I want to eject the optical drive tray without turning on the powerThe keyboard does not respond The infrared port does not work1 Click on Start, Settings, Control Panel I want to set up my location to use the internal modem2 Double-click on Phone and Modem Options International Travelers Warranty ITW Requesting serviceBefore you call Taking your notebook PC with you Disconnecting from the desktopMoving around Preparing the computerWhat to bring to meetings Taking the computer homeWhat to take with you Traveling with the computer Setting up a home officeSpecial considerations What to bring with you Traveling internationally with the computerUsing passwords Using a computer security lockSecuring your computer Setting passwords Entering passwordsConnectivity options Expanding through optionsFax/data modem Fast Infrared FIR Built-in network featureIEEE 1394 port Universal Serial Bus USBInserting a PC Card PC Card slotEjecting a PC Card Boot sequence BIOS utilityInstalling memory Password Enable disk-to-disk recoveryUsing software Playing DVD moviesPower management Create backup Acer eRecovery ManagementCreate factory default image CD Restore from backupChange password Re-install bundled software without CDError messages Troubleshooting tipsTroubleshooting English FCC notice Regulations and safety noticesNotice Shielded cables Notice Peripheral devicesNotice Canadian users Modem noticesRemarque à lintention des utilisateurs canadiens Declaration of Conformity for EU countriesNotice for Australia List of applicable countriesNotice for New Zealand LCD pixel statement Laser compliance statementMacrovision copyright protection notice U.S Patent Nos. 4,631,603 4,819,098 4,907,093 5,315,448 and 6,516,132General Radio device regulatory noticeEuropean Union EU EN301 511 V9.0.22003 Applied to models with 3G function wireless mouse/keyboardEN301 908-1 V2.2.12003 Applied to models with 3G function EN301 908-2 V2.2.12003 Applied to models with 3G functionThe FCC RF safety requirement Canada - Low-power license-exempt radio communication devices RSS-210 Federal Communications Comission Declaration of Conformity EN60950-12001 EN600652002 applied to models with TV function We Acer Computer Shanghai LimitedLCD panel ergonomic specifications Index English