Acer 8100 Series manual Before you call

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English

60	Troubleshooting my computer

If the country you are traveling in does not have an Acer-authorised ITW service site, you can still get in contact with our offices worldwide.

Please consult http://global.acer.com.

Before you call

Please have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently.

If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).

You are required to provide the following information:

Name:________________________________________

Address:______________________________________

______________________________________________

Telephone number:____________________________

Machine and model type:_______________________

Serial number:_________________________________

Date of purchase:______________________________

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Contents TravelMate 8100 Series User’s GuidePage First things first Your guidesTurning your computer on and off Basic care and tips for using your computerTaking care of your computer Cleaning and servicing Taking care of your battery packTaking care of your AC adapter Operation conditions Please refer to Frequently-asked questions onContents Page Troubleshooting my computer Page Front view TravelMate tourDescription Programs. See Launch keys on Closed front viewTouchpad basics on page 20 for more details English Left view Right view Rear view Bottom view Specifications Keyboard and pointing device Weight with batteryAudio PortsOptions/Accessories DimensionsPower EnvironmentIndicators Icon Function DescriptionUsing the keyboard Lock keysEmbedded numeric keypad Desired action Num Lock on Num Lock offKey Description Windows keysShift+ Hot keys Fn+↑ Hot Icon Function Description Key Fn+F7Fn+F8 Fn+↓Euro symbol English Launch key Default application Launch keysTouchpad Touchpad basicsLeft button Right Main touchpad Centre Function Button Using a computer security lock Ejecting the optical CD or DVD drive trayAdjusting the volume AudioUsing system utilities Acer GridVistaAcer eManager Launch Manager Moving around Disconnecting from the desktopMoving around with your Notebook Preparing the computerWhat to take to short meetings Taking the computer homeWhat to bring to long meetings What to take with you Special considerationsSetting up a home office Traveling with the computerTraveling internationally with the computer What to bring with youUsing the Smart Card Using a computer security lockSecuring your computer Registering your Smart Card Running PlatinumSecurePlatinumSecure Options Smart Card Manager Change PasswordEncrypt/Decrypt Running PlatinumKey Using passwords Entering passwords Setting passwordsConnectivity options Expanding through optionsFax/Data modem Built-in network feature Fast InfraredUniversal Serial Bus Ieee 1394 portInserting a PC Card PC Card slotEjecting a PC Card Installing memory Disc to Disc Recovery enable Bios UtilityBoot sequence PasswordPlaying DVD movies Using softwareRegion code Country or region Power management Acer eRecovery Create backupRestore from backup Create factory default image CDRe-install bundled software without CD Change passwordMultilingual operating system installation Acer disc-to-disc recoveryRestore without a Recovery CD English English My computer Key link http//global.acer.com Frequently-asked questions Nothing appears on the screenImage is not full-screen No audio is heard from the computer Infrared port does not work Want to set up my location to use the internal modem Keyboard does not respond Printer does not workError messages Troubleshooting tipsError Messages Corrective Action Requesting service International Traveler’s Warranty ITWBefore you call Regulation & safety notices This appendix lists the general notices for your computer Energy Star Guidelines Compliance FCC noticeOperation conditions Modem noticesRemarque à lintention des utilisateurs canadiens TBR List of Applicable Countries For modem with approval number PTC 211/03/008For modem with approval number PTC 211/01/030 Important safety instructions English LCD pixel statement Laser compliance statementMacrovision copyright protection notice Radio Device Regulatory Notice General European Union EUFCC RF safety requirement Exposure of humans to RF fields RSS-102 English Federal Communications Commission Declaration of Conformity 2004/3/2