Acer 3010 manual Troubleshooting tips, Error messages Corrective action

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Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips

This notebook PC incorporates an advanced design that delivers onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer. See "Requesting service" on page 46.

Error messages

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.

Error messages	Corrective action

CMOS battery bad	Contact your dealer or an authorized service center.

CMOS checksum error	Contact your dealer or an authorized service center.

Disk boot failure	Insert a system (bootable) disk into the floppy drive
	(A:), then press <Enter> to reboot.

Equipment	Press <F2> (during POST) to enter the BIOS utility,
configuration error	then press Exit in the BIOS utility to reboot.

Hard disk 0 error	Contact your dealer or an authorized service center.

Hard disk 0 extended	Contact your dealer or an authorized service center.
type error

I/O parity error	Contact your dealer or an authorized service center.

Keyboard error or no	Contact your dealer or an authorized service center.
keyboard connected

Keyboard interface	Contact your dealer or an authorized service center.
error

Memory size mismatch	Press <F2> (during POST) to enter the BIOS utility,
	then press Exit in the BIOS utility to reboot.

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Contents Users Guide TravelMate 3010 SeriesPage Disposal instructions First things first Basic care and tips for using your computerYour guides Turning your computer on and offTaking care of your AC adapter Taking care of your computerClick on Start, Turn Off Computer, then click on Turn Off Cleaning and servicing Taking care of your battery packPlease refer to Frequently asked questions on Operation conditionsContents Page Page Page Acer Empowering Technology Acer eDataSecurity Management Acer eLock Management Acer ePerformance Management Acer eRecovery Management Acer eNet Management Acer eSettings ManagementEmpowering Technology AC mode Acer ePower ManagementDC mode Create new power schemeAcer ePresentation Management Empowering Technology Front view Your Acer notebook tourDescription Easy-launch buttons on page 21 for more details Closed front viewIcon Description Left view # Icon Description Right viewBase view Rear viewFSB SpecificationsEnglish English English Function Description IndicatorsEasy-launch buttons Easy-launch button Default applicationTouchpad basics TouchpadFunction Left button Right Main touchpad Center Button Lock keys and embedded numeric keypad Using the keyboardHotkeys Windows keysKey Description Fn + F2 Hotkey Icon Function Description Fn + F1Fn + F3 Fn + F4Special keys Euro symbolUS dollar sign Ejecting the optical CD or DVD drive tray Using a computer security lockAudio Adjusting the volumeGetting to know your Acer OrbiCam Acer OrbiCamRotating the Acer OrbiCam # ItemResolution Changing the Acer OrbiCam settingsLaunching the Acer OrbiCam Basic settings Camera SettingsOptions Capture settings Using the Acer OrbiCam as webcamCapturing photos/videos Pictures and My Videos folderEnabling the Acer VisageON Using the face tracking feature Using video effects selected models only Acer GraviSense Using Acer GraviSenseProtecting the HDD Anti-Theft English Acer GridVista dual-display compatible Using the system utilitiesLaunch Manager How do I check for viruses? Norton AntiVirusScans panel, click Run Full System Scan Nothing appears on the screen Frequently asked questionsImage is not full-screen Keyboard does not respond No audio is heard from the computerInfrared port does not work Printer does not workWant to set up my location to use the internal modem International Travelers Warranty ITW Requesting serviceBefore you call Taking your notebook PC with you Disconnecting from the desktopMoving around Preparing the computerWhat to bring to meetings Taking the computer homeWhat to take with you Traveling with the computer Setting up a home officeSpecial considerations What to bring with you Traveling internationally with the computerUsing passwords Using a computer security lockSecuring your computer Setting passwords Entering passwordsConnectivity options Expanding through optionsFax/data modem Fast Infrared FIR Built-in network featureIeee 1394 port Universal Serial Bus USBInserting a PC Card PC Card slotEjecting a PC Card Boot sequence Bios utilityInstalling memory Password Enable disk-to-disk recoveryUsing software Playing DVD moviesPower management Create backup Acer eRecovery ManagementCreate factory default image CD Restore from backupChange password Re-install bundled software without CDError messages Troubleshooting tipsError messages Corrective action English Energy Star guidelines compliance Regulations and safety noticesFCC notice Operation conditions Modem noticesRemarque à lintention des utilisateurs canadiens Declaration of Conformity for EU countriesList of applicable countries TBREnglish Important safety instructions English LCD pixel statement Laser compliance statementMacrovision copyright protection notice European Union EU Radio device regulatory notice GeneralEN 61000-3-2/-3 FCC RF safety requirement Exposure of humans to RF fields RSS-102 ZH2 Federal Communications Comission Declaration of ConformityDeclaration of Conformity for CE Marking CD-ROM IndexEnglish