Acer M3802(G) manual Error Symptoms List, Error Symptom Action/FRU Processor / Processor Fan, Post

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Error Symptoms List

NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/ FRU listed in right column is the most likely cause.

Error Symptom

 

Action/FRU

 

 

 

Processor / Processor Fan

NOTE: Normally, the processor fan should be operative, and the processor clock setting should be exactly set to match its speed requirement before diagnosing any processor problems.

Processor fan does not run but power supply fan

1. Ensure the system is not in power saving

runs.

mode.See “Power Management”in chapter2.

 

2.With the system power on, measure the voltage of

 

processor fan connector. Its reading should be

 

+12Vdc. Its reading should be +12Vdc. If the reading

 

shows normal, but the fan still does not work, then

 

replace a good fan.3. Main board.

 

 

Processor test failed.

1.Processor.

 

2.Main board.

 

 

Main board and Memory

NOTE: Ensure the memory modules are installed properly and the contact leads are clean before diagnosing any system problems.

Memory test failed.

1.See "Memory"

 

2.Main board

 

 

Incorrect memory size shown or repeated during

1.Insert the memory modules in the DIMM sockets

POST.

properly, then reboot the system.

 

2.Memory module.

 

3.Main board.

 

 

System works but fails to enter power saving mode

1.Enter BIOS Setup and load default settings.In

when the Power Management Mode is set to

Windows Systems, check settings in Power

Enabled.

Management Property of Control Panel.

 

2.Reload software from Recovery CD.

 

 

Blinking cursor only; system does not work.

1.Diskette/IDE drive connection/cables

 

2. Diskette/IDE disk drives

 

3.See “Undetermined Problems”.

 

4.Main board

 

 

Diskette Drive

NOTE: Ensure the diskette drive is auto-setting in BIOS Setup and its read/write head is clean before diagnosing any diskette drive problems.(If only one drive is installed, please make sure the drive is connected to master connector or the drive is set to master.)

Media and drive are mismatched.

1.Ensure the diskette drive is configured correctly in

 

the Disk Drives of BIOS Setup.

 

2.Ensure the diskette drive is correctly formatted.

 

3.Diskette drive connection/cable

 

4.Diskette drive

 

5.Main board

 

 

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Chapter 4

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Contents Acer Aspire M3802G Service Guide Revision History Copyright Disclaimer Conventions Service Guide Coverage Table of Contents Chapter FeaturesHard disk On-Board Graphic solutionOptical disk Graphics cardPower supply System BiosUSB ports Extension slotBlock Diagram Front Panel System ComponentsComponent Rear Panel Specification Hardware Specifications and ConfigurationsIOS Hotkey List Main Board Major ChipsSystem Memory Memory CombinationsAudio Interface Slot Memory Total MemorySata Interface Power ManagementUSB Port Environmental RequirementsDevice Standby Mode Power Management FunctionACPI support functionGlobal Standby Mode Suspend ModeSystem Utilities Cmos Setup UtilityNavigating Through the Setup Utility Entering Cmos setupParameter Description Setup Utility MenusProduct Information Parameter Description Option Standard Cmos FeaturesEnabled Advanced Bios FeatureAdvanced Chipset Features Integrated Peripherals Power Management Setup PC Health Status Frequency/Voltage Control Setting a supervisor password Bios Security FeaturesLoad Default Settings Exit Without Saving Save & Exit SetupDisassembly Requirements System DisassemblyPre-disassembly Procedure Removing the Side Panel Removing the Heat Sink Fan Assembly Removing the Processor Removing the Mode Card Removing the VGA Card Removing the TV CardRemoving the Hard Disk Drive Page Removing the Front Bezel Removing the Optical Drive Powe- Led Cabl e HDD Cabl e ODD Cabl e Removing the CablesRemoving the System FAN Removing the Power Supply Removing the Memory Modules Removing the Mainboard System Troubleshooting Checkpoint Description Power-On Self-Test PostE1-E8 EC-EE Bootblock Recovery Code CheckpointsPost Check Points Checkpoint Description DIM Code Checkpoints Message Description Displayed Post Error Messages ListCmos Basic No ROMAtapi DMA VirusPCI ROM NvramPCI IRQ INS MiscellaneousMessage Displayed Description BiosError Symptom Action/FRU Processor / Processor Fan Error Symptoms ListMain board and Memory PostHard Disk Drive Error Symptom Action/FRUCD/DVD-ROM Drive Audio Real-time clockModem Video and MonitorKeyboard Power SupplyOther Problems Dimm Undetermined ProblemsPlacement Jumper and Connector InformationLabel Description Setting Jumper Jumper SettingInternal header pin definition Jumper/Header Name Function DefinitionSYS FAN Header ResetFront Panel Header SATALED+ Acpiled Sataled Pwrled PwrswFront USB Header USBVCC4 USBVCC3PORT-EL Spdif HeaderConnector Name Function Definition Connector pin definitionGreen VGA ConnBlue Vdacsdat4AUGND2 USB+LAN Conn8AUGND2 19LANLED2 20LANLED1SATA2RXN SATA2RXP SATA2TXP SATA2TXNSATA3TXP SATA3TXN SATA3RXN SATA3RXP4VCC 16ATXPSONL Atxpower Conn5GND 6VCCFRU Field Replaceable Unit List Aspire M3802 Exploded Diagram MB-SUPPORT Category Description Part Number Aspire M3802 FRU ListHDD 2TB Mouse Category Description Part Number Category Description Part Number Category Description Part Number Category Description Part Number Category Description Part Number Create Sata RAID IntelR Matrix Storage Manager option ROMChapter Page Create Sata RAID Create Sata RAID 0+1 Chapter IntelR Matrix Storage Console Intel RAID SOP Windows for WIN7Chapter Picture6 Select Menber Hard Drives Picture7 Chapter Chapter Page Chapter Page Chapter Page Chapter

M3802(G) specifications

The Acer M3802(G) is a remarkable computer that offers a blend of performance, aesthetics, and innovation suitable for both home and office environments. Designed for users seeking a reliable and efficient machine, the M3802(G) boasts features that make it stand out in a competitive market.

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