Troubleshooting
Printing problems
Print job is not printed
Make sure the status and configuration of the print server. Check the following:
a Make sure that the printer is powered on, is
b Print the Printer Settings Page of the printer and check if the settings such as IP address settings are correct for your network. The problem may be the result of a mismatched or duplicate IP address. Verify that the IP address is correctly loaded into the print server, and make sure that no other nodes on the network have this IP address.
c Verify that the print server is on your network as follows:
For Windows® | 6 |
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1Try pinging the print server from the host operating system command prompt with the command:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).
For Macintosh®
1From the Go menu, choose Applications.
2Open the Utilities folder.
3Double click the Terminal icon.
4Try pinging the print server from the Terminal window:
ping ipaddress
Where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server to load its IP address after setting the IP address).
Error during printing
If you try to print while other users are printing large amounts of data (e.g. many pages or pages with a large amount of graphics at high resolution), the printer is unable to accept your print job until the ongoing printing is finished. If the waiting time of your print job exceeds a certain limit, a time out situation occurs, which causes the error message. In such situations, execute the print job again after the other jobs are completed.
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