Brother MFC9750 owner manual Troubleshooting, Error Messages

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C H A P T E R E I G H T

Troubleshooting and Maintenance

Troubleshooting

Error Messages

As with any sophisticated office product, errors may sometimes occur. If this happens, your MFC often identifies the problem and displays an error message. The table below explains the most common error messages.

ERROR MESSAGES

ERROR MESSAGE	CAUSE	ACTION

CHANGE DRUM SOON	The drum unit is near the end of its life.	If you have a print quality problem,
		replace the drum unit with a new one.

	The drum counter was not reset.	1. Open the front cover and press Clear.
		2. Press 1 to reset.

CHECK PAPER	The machine is out of paper or paper is not	Refill the paper or remove the paper
CHECK PAPER #1	properly loaded in the paper cassette.	and load it again.
CHECK PAPER #2

CHECK CASSETTE	MFC cassette is not installed properly.	Install cassette properly.
CHECK LOWER
CHECK UPPER

CHECK SCAN LOCK	The scanner lock is locked.	Release the scanner lock lever and press
		Stop. If you see MACHINE ERROR
		AF (or AE), stop operation and contact
		your Brother dealer for service.

COOLING DOWN	The temperature of the drum unit or toner	You must wait 20 minutes for it to cool.
	cartridge is too hot. The machine will pause
	its current print job and go into cooling
	down mode. During the cooling down
	mode, you will hear the cooling fan running
	while the display on the machine shows
	COOLING DOWN.

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Contents MFC-9750 Page Table of Contents Connecting the Brother MFC-9750 to a PC Using a Parallel Iii Epson ActionLaser 1100/1400 Finding Information UsingThis ManualSymbols Used In This Manual Clear MFC-9750 Control Panel OverviewCopy Table of Options Main Menu Sub Menu Options Factory SettingPacking List AssemblyChoosing a Location Release the Scanner Lock Lever AssemblyInstall the Drum Unit Assembly With Toner Cartridge A P T E R T W O Loading Paper in Multi-purpose Paper Cassette Manual Feed Slot 100% Connect the Power CordSetting the Sleep Mode Initial SetupSetting the Beeper Volume Checking the Drum Life Setting the Print DensityToner Save Turning On Lower Tray Printing a System Set up ListSetting Paper Size Optional LowerTrayUpper only Lower only Auto Setting Tray UsageA P T E R T W O Inserting Originals for Copying Using the ADF Automatic Document FeederDocuments are Face Down Using the Glass PlattenPaper Size Copy SettingsCopy Contrast Temporary Setting Enlarge Temporary Setting Reduce Temporary SettingCopying a Photograph Copy Mode Temporary SettingBasic Copy Operations Copying OneSorting Multiple Copies Using the ADF Stacking Multiple Copies Using the ADF2in1 Special Copy Options4in1 Making Special Copies IfYou Get a Memory Full MessagePoster Computer Requirements BeforeYou Install Brother DriversFor Windows 98 Users Only Installing Brother Printer Driver Using USB Cable A P T E R F O U R Select Brusb USB Printer Port and click Next For Windows 95/98 and Windows NT Workstation Version Installing True Type FontsFor Windows Software for your MFC-9750Software/Drivers A P T E R F O U R If you are using Windows NT Workstation Version Installing MFC-9750 Printer DriverIf you are using Windows 95 or If you are using Windows 3.1 orRemote Printer Console Main Program Installing the Maintenance Utility on MS-DOSHow to Use the MFC withYour DOS Application Software What Does the Remote Printer Console Do?Printer Status Monitor Program Installing the Remote Printer ConsoleRunning the Remote Printer Console Main Program Remote Printer Console Program for DOS Special Printing FeaturesWindows Printing Alternate Printer Emulation SupportPaper Cassette Printing FromYour PCBi-directional Parallel Interface Two-Sided Printing Manual Duplexing Loading more than One Sheet of Paper Loading One Sheet of PaperPrinting on Envelopes,Thicker Paper and Card Stock Face Down Output Bin Job CancelPrint Operations from the Control Panel Printing a Test Printing a Configuration ListMenu Options Printing the Internal Font ListPrinting PC Data in Hexadecimal Restoring Factory Default SettingsOutput Tray Multi-purpose Paper Cassette and Lower Tray AccessoryAcceptable Paper Manual Feed SlotA P T E R F I V E Optional Memory for the Printing Memory BoardOptional PaperTray A P T E R S I Information Important Safety InstructionsA P T E R S E V E N Atención IEC 825 SpecificationDisconnect device For Your SafetyIEC 825 Laser Class Error Messages TroubleshootingA P T E R E I G H T Document Jam inside the ADF Unit Document Jams and Paper JamsDocument Jam in the Top of the ADF Unit Printer Jam HOT! HOTPaper is Jammed near the Drum Unit Paper is Jammed in the Multi-purpose Paper CassettePaper is Jammed in the Fuser Unit Difficulty Suggestions IfYou Are Having Difficulty withYour MFCData Humidity conditions may cause this condition to occur Brother HL-6/6V/10h/630series/660series/960/1260/ WL-660 Bi-directional Parallel Ports nibble and byte modesNEC SuperScript 610/660 HP LaserJet series II, IID, IIP, IIP+, III, Iiid or IiipHP LaserJet 4 Plus Lexmark WinWriter Epson ActionLaser 1100/1400Graphics or Text is Missing when the Document is Printed Regular MaintenanceCleaning the Scanner HOT Cleaning the PrinterCleaning the Drum Unit Replacing the Toner Cartridge Toner Empty IndicatorSteps for Replacing Toner Cartridge A P T E R E I G H T Drum Unit Toner Cartridge REMAININGXXX% Drum Life Considerations forYour Brother MachineReplacing the Drum Unit HOT Replace DRUM? 1.YES 2.NO Packing and Shipping the MFC Troubleshooting a N D M a I N T E N a N C E A P T E R E I G H T Printer Specifications SpecificationsElectrical and Environment WeightResident Fonts Parallel Interface SpecificationsHP mode Symbol Sets/Character SetsSpecification S A P T E R N I N E Index Optional Accessories Scanner Lock Lever Accessory List C E S S O R Y L I S T Declaration of Conformity UK/IRE