Linksys PAP2T manual Appendix a Troubleshooting, Common Problems and Solutions

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Internet Phone Adapter with 2 Ports for Voice-over-IP

Appendix A: Troubleshooting

This appendix provides solutions to problems you may experience when installing and using the Phone Adapter. Read the descriptions below to solve your problems. If you can't find an answer here, check your Internet phone service provider’s website.

Common Problems and Solutions

1.I don’t hear a dial tone.

Go through this checklist until your problem is solved:

•Make sure the telephone is plugged into the correct port, PHONE 1 or PHONE 2. (You should use the Phone 2 port only if you have more than one Internet telephone service account.)

•Make sure the green INTERNET LED on the front panel of the Phone Adapter is lit. If it is not lit, check your router and network connection to the Internet.

•Make sure the green PHONE 1 LED on the front panel of the Phone Adapter is lit, then pick up the telephone; you should now have a dial tone.

•Follow these instructions to reboot your cable or DSL modem, Phone Adapter, and router:

1.Power off your cable or DSL modem by unplugging its power adapter.

2.Power off the router by unplugging its power adapter.

3.Power off the Phone Adapter by unplugging its power adapter.

4.Wait two minutes, then power on your cable or DSL modem by plugging its power adapter into an electrical outlet.

5.Wait two minutes, then power on the router by plugging its power adapter into an electrical outlet.

6.Wait five minutes, then power on the Phone Adapter by plugging its power adapter into an electrical outlet.

7.Reboot one of your networked computers, and check to see if you have an active Internet connection.

8.Pick up the telephone. You should now have a dial tone.

•Set up port forwarding on your router. You must specify that ports 5060-5061 (UDP), 53-53 (UDP), 69-69 (UDP), and 10000-20000 (UDP) are forwarded to the IP address of the Phone Adapter.

Before you set up port forwarding on your router, change two of the Phone Adapter’s settings using its Interactive Voice Response Menu. First, disable its DHCP feature, then assign a static IP address to the Phone Adapter. See “Chapter 4: Using the Interactive Voice Response Menu” for instructions.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents Internet Phone Adapter Copyright and Trademarks Table of Contents Front Panel Back PanelWelcome IntroductionWhat’s in this Guide? Phone 2 Port Getting to Know the Phone AdapterFront Panel Overview Connecting the Phone AdapterConnecting the Phone Adapter Connect the Ethernet Network Cable Accessing the Interactive Voice Response Menu Using the Phone Adapter’s Interactive Voice Response MenuUse this command to enter Response Menu Using the Interactive Voice Response Menu101 Enter 1 to enable 140 Use this command to check Unless instructed to do so by your Configuring the Settings for Your Internet Phone Service Entering a PasswordCommon Problems and Solutions Appendix a TroubleshootingInternet Phone Adapter with 2 Ports for Voice-over-IP Internet LED does not light up How do I make a phone call? Frequently Asked QuestionsAppendix B Glossary Internet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP PAP2T Appendix C SpecificationsStorage Temp Limited Warranty Appendix D Warranty InformationFCC Statement Appendix E Regulatory InformationInternet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP Internet Phone Adapter with 2 Ports for Voice-over-IP Appendix F Contact Information Internet Phone Service Provider
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