Appendix a Troubleshooting, About | Linksys PLUSB10 guide

Instant PowerLineTM Series

About

The About screen (Figure 7-6) offers a convenient link to the Linksys website, www.linksys.com. You must have an active Internet connection to use this link.

Figure 7-6

PowerLine USB Adapter

Appendix A: Troubleshooting

Common Problems and Solutions

This section provides possible solutions to problems regarding the installation and operation of the PowerLine USB Adapter. Read the description below to solve your problems. If you can’t find an answer here, check the Linksys web- site at www.linksys.com.

1.None of the LEDs light up after I installed the PowerLine USB Adapter.

•Unplug the USB cable from the computer. Unplug the PowerLine USB Adapter from the power outlet. Then repeat the hardware installation process. Make sure the power outlet is working properly.

2.I can’t connect to other computers on my powerline network or to the Internet.

•Make sure the IP address and TCP/IP protocol are set up correctly for all the powerline networked computers. For more information on IP addresses, see Appendix C: IP Addressing.

•Make sure all devices on the powerline network have been configured using the Security Configuration Utility. The network password must be the same for all devices in order for them to communicate with each other. See Chapter 7: Using the PowerLine Configuration Utility.

Frequently Asked Questions

Does the PowerLine USB Adapter cause interference with other home networking or powerline products?

No. The PowerLine USB Adapter can co-exist with phoneline and wireless net- working technologies. Instant PowerLine operates in a different frequency band than powerline control and can co-exist with technologies such as X-10, CEBus, and LONworks.

How does the PowerLine USB Adapter handle signal interference between two adjacent homes? How is eavesdropping prevented?

The PowerLine USB Adapter uses 56-bit DES security encryption to ensure network separation between homes. To enable 56-bit DES security encryption on Instant PowerLine products, you must run the PowerLine Configuration Utility on each and every Instant PowerLine product.