Linksys WBP54G manual Appendix a Troubleshooting, Common Problems and Solutions

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Wireless-G Bridge for Phone Adapters

Appendix A: Troubleshooting

This appendix consists of two parts: “Common Problems and Solutions” and “Frequently Asked Questions.” This appendix provides solutions to problems that may occur during the installation and operation of the Wireless-G Bridge for Phone Adapters. Read the description below to solve your problems. If you can't find an answer here, check the Linksys website at www.linksys.com.

Common Problems and Solutions

1.The Setup Wizard cannot detect the Wireless-G Bridge for Phone Adapters.

The Bridge cannot be configured over the wireless network. Confirm that the Bridge is properly connected to your network router or PC running the Setup Wizard. Make sure the Ethernet network cable is securely connected and the Ethernet LED should be solidly lit or flashing.

2.The speed of the wireless connection is very slow.

If there is significant traffic (“noise”) in your wireless environment, then the speed will drop. Make sure you have a clear line of sight between your wireless devices. Also, some electrical and electronic devices generate interference. You can often locate these by checking wireless data transmission speeds by powering on and off a different device, one at a time.

3.The Linksys phone adapter or IP phone connected to the Bridge does not have a valid IP address. This problem does not involve the Bridge (the Bridge only provides a connection between the wireless network and the phone adapter or IP phone). Make sure the phone adapter or IP phone has been configured properly, so that it is assigned a valid IP address. (The Bridge does not have its own IP address.)

4.The Setup Wizard reported that the Bridge has successfully connected to the wireless network; however, the wireless connection does not seem to be working.

There may be an error with the Bridge’s security settings. Make sure you have written down the correct settings for your wireless network. Then run the Setup Wizard for the Bridge. Check the following:

•If your wireless network has its security enabled, make sure the WEP key and other settings you entered during the Bridge’s Setup Wizard are correct.

•If your wireless network has its security disabled, make sure no WEP key or other security setting was entered during the Bridge’s Setup Wizard.

Appendix A: Troubleshooting

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Common Problems and Solutions

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Contents User Guide Copyright and Trademarks Word definitionTable of Contents Power Port List of FiguresFigure C-10 BIN File Information Screen Welcome IntroductionAdapter a device that adds network functionality to your PC What’s in This User Guide? Roaming Planning Your Wireless NetworkNetwork Topology Topology the physical layout of a networkNetwork Layout LEDs Getting to Know the Wireless-G Bridge for Phone AdaptersOverview PortCable Combination CableStarting the Setup Wizard Running the Setup WizardCheck for Compatibility Screen Connecting the Network Cable to a Router Screen Wireless-G Bridge Setup Screen WPA Encryption encoding data transmitted in a network11 Security Settings WEP 64-Bit Screen 13 Confirmation Screen 17 Disconnect the Network Cable from Phone Adapter Screen 19 Wireless is Now Active Screen 20 Congratulations Screen Common Problems and Solutions Appendix a TroubleshootingSpeed of the wireless connection is very slow What is the Ieee 802.11g standard? Frequently Asked QuestionsWhat is the Ieee 802.11b standard? What Ieee 802.11b features are supported?What is roaming? What Ieee 802.11g features are supported?What is infrastructure mode? What is the ISM band?What is WEP? What is Spread Spectrum?What is DSSS? What is FHSS? And what are their differences? What is WPA?Security Precautions Appendix B Wireless SecuritySecurity Threats Facing Wireless Networks Appendix B Wireless Security Wireless-G Bridge for Phone Adapters To upgrade the Bridge’s firmware, follow these instructions Appendix C Upgrading FirmwareFigure C-4 Choose Destination Location Figure C-8 Browsed Devices on Network Screen Click Files Figure C-9 Open Firmware File Disconnect the Ethernet network cable from the PC Appendix D Windows Help TCP/IPAppendix E Glossary Wireless-G Bridge for Phone Adapters Wireless-G Bridge for Phone Adapters Wireless-G Bridge for Phone Adapters Wireless-G Bridge for Phone Adapters Appendix F Specifications WBP54GCertifications Appendix G Warranty Information Limited WarrantyAppendix H Regulatory Information Dual-Band Wireless Access Point Wireless-G Bridge for Phone Adapters Wireless-G Bridge for Phone Adapters Wireless-G Bridge for Phone Adapters Wireless-G Bridge for Phone Adapters Dual-Band Wireless Access Point Appendix I Contact Information
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